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All Journal Tadris: Jurnal keguruan dan Ilmu Tarbiyah PIONIR: Jurnal Pendidikan Bunayya : Jurnal Pendidikan Anak AWLADY Jurnal Pendidikan Anak Jurnal Obsesi: Jurnal Pendidikan Anak Usia Dini Jurnal Ilmiah Didaktika : Media Ilmiah Pendidikan dan Pengajaran PEJ (PRIMARY EDUCATION JOURNAL) Visipena Pendas : Jurnah Ilmiah Pendidikan Dasar RAUDHAH Martabe : Jurnal Pengabdian Kepada Masyarakat Primary : Jurnal Keilmuan dan Kependidikan Dasar Atfaluna: Journal of Islamic Early Childhood Education JURMA : Jurnal Program Mahasiswa Kreatif Journal of Didactic Mathematics Al Athfal: Jurnal Kajian Perkembangan Anak dan Manajemen Pendidikan Usia Dini MURHUM : JURNAL PENDIDIKAN ANAK USIA DINI TECHSI - Jurnal Teknik Informatika Indonesian Journal of Teaching and Teacher Education Genderang Asa: Journal of Primary Education International Conference on Health Science, Green Economics, Educational Review and Technology (IHERT) Asghar: Journal of Children Studies Jurnal Ekonomi, Manajemen Bisnis, Syariah dan Teknologi MAFEBIS: Jurnal Manajemen, Akuntansi dan Bisnis
Zikra Hayati,, Fitria, Loeziana Uce,
UIN AR-RANIRY BANDA ACEH
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences Other

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THE EFFECT OF SERVICE QUALITY AND PRICE ON CUSTOMER SATISFACTION OF INDIHOME SERVICE USERS IN BIREUEN DISTRICT M Hafid; Zikra Hayati; Raudhatul Jannah; Mawaddah; Agustin Nurhayati
International Conference on Health Science, Green Economics, Educational Review and Technology Vol. 6 No. 1 (2024): 7th IHERT (2024): IHERT (2024) FIRST ISSUE: International Conference on Health
Publisher : Universitas Efarina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ihert.v6i1.398

Abstract

The development of information technology allows the use of more sophisticated media such as the internet to make it easier to access information. PT Telekomunikasi Indonesia, Tbk (Telkom) is a telecommunications company that has a product called Indihome for surfing the internet. This study aims to determine the effect of service quality and price on customer satisfaction of Indihome internet service users in Bireuen Regency. The method used in this research is a quantitative approach. The results showed that service quality has a partial effect on customer satisfaction of Indihome internet service users in Bireuen Regency. This is indicated by the tcount> ttable value at the 5% level (2.051> 1.65993) and a significant value of 0.043 <0.05. The results showed that price has a partial effect on customer satisfaction of Indihome internet service users in Bireuen Regency. This is indicated by the value of tcount> ttable at the 5% level (5.203> 1.65993) and a significant value of 0.000 <0.05. The results showed that the value of service quality and price had a simultaneous and significant effect on customer satisfaction of Indihome internet service users in Bireuen Regency. With a value of Fhitung> Ftabel (19.511> 3.09), and a significant value (sig) = 0.000 <0.05.
Co-Authors Abdullah, Husaini Abdullah, Syukry Agustin Nurhayati Aida Yulia, Aida Aprilia Afwika Dellia Maulidar Eva Ayu Dwi Sartika Fakhri Yacob Fitri Yani Heliati Fajriah, Heliati Herawati Herawati Hijriati Hijriati, Hijriati Hijriati, Hijriati Istiqamah Mulya Ulfah Junaidi Salat Karnisah Karnisah Khairatul Ulya Luthfia, Zulfa Luthfiah, Qonita M Hafid Mardiani A Mauly Nadia Mawaddah Meilita, Fauza Mimi Hariyani Misbahul Jannah Muhammad Farid Muhammad Randha Siregar Munawwarah Munika, Yuni Mirda Nabila Munazirah Nelli Satriani Nelly Raharti Nida Jarmita Novita Safitri Nuralam Syamsuddin Ovalia, Riska Putri Rahmi Putri Rahmi Rahmi, Putri Rani Puspa Juwita Ratna Rahmawati Raudhatul Jannah Razia, Indah Septiarini, Virda Putri Sri Astuti Suci Ananda Tarmizi, Maulida Ulfa Asmah Ulya, Khairatul Uswanti, Dini Wati Oviana Zulkifli Zulkifli