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All Journal KHOZANA: Jurnal Ekonomi dan Perbankan Islam Jurnal Pengabdian Masyarakat
Mandela, Nelson
Unknown Affiliation
Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Public Health Other

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PENGARUH KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN NASABAH PADA BANK BPR SUMSEL PALEMBANG Nofiansyah, Doly; Satria, Chandra; Mandela, Nelson
KHOZANA: Journal of Islamic Economic and Banking Vol 3 No 1: January 2020
Publisher : Sekolah Tinggi Ekonomi Dan Bisnis Islam Darussalam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (341.53 KB)

Abstract

Dalam menjalankan fungsi dan pelayanan yang baik, bank perlu menjaga dan memperbaiki kualitas pelayanan itu sendiri terlebih pelayanan teller karena langsung berhadapan dengan nasabah. Seorang teller harus memiliki keterampilan kinerja, serta sikap yang baik agar terpenuhinya harapan nasabah.             Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh kualitas pelayanan teller terhadap kepuasaan nasabah pada Bank BPR Sumsel Palembang tahun 2018. Variabel yang diteliti meliputi kualitas pelayanan sebagai variabel bebas dan kepuasaan nasabah sebagai variabel terikat. Penelitian ini termasuk jenis penelitian kuantitatif deskriptif, populasi dalam penelitian ini adalah nasabah kredit usaha menengah, dengan teknik pengambilan sampel secara accidentally. Teknik analisis data yang digunakan dalam penelitian ini adalah analisis regresi linier sederhana. Berdasarkan hasil pengujian statistik dan analisis pembahasan, baik secara simultan maupun persial kualitas pelayaan teller berpengaruh signifikan terhadap kepuasaan nasabah.
Edukasi Literasi Digital Untuk Peningkatan Kualitas Siswa Dalam Memahami Internet of Things (IoT) dan Profesi dalam Bidang IT Mandela, Nelson; Pradana, Awang; Junior, Saputra; Gresia, Celsia; Rizky, Muhammad; Rahmat, Rizal; Deswita, Felisia
Jurnal Pengabdian Masyarakat - PIMAS Vol. 3 No. 2 (2024): Mei
Publisher : LPPM Universitas Harapan Bangsa Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35960/pimas.v3i2.1406

Abstract

This community service is carried out at SMPN 14 Tarakan. This service activity aims to increase the digital literacy of junior high school students by using ICT-based learning media. This service activity has the aim of realizing that students at SMPN 14 Tarakan have basic knowledge in the field of technology, especially in the IT field. This activity is carried out in the form of socialization regarding technological advances in the current digital era which makes everyone have to adapt to these technological developments and the impact of these developments. this technology in the world of education as well as an introduction to internet of things technology, how the internet works and smart ways to use the internet, as well as an introduction to professions in the IT world. The final outcome that will be achieved from this service activity is increasing students' abilities in using computers as a tool for developing students' creativity in the world of education, apart from that, students also have literacy in the world of technology. The final outcome of this service activity is the publication of the results of this service in a service journal. This service activity is carried out in two stages, namely: The first stage is the planning and preparation stage. At this stage, an analysis of student needs is carried out as well as preparation of learning materials and methods. The second stage is the implementation stage. At this stage, students are socialized about digital literacy. This training uses ICT-based learning media, such as videos, animations and simulations.The results of this service show that the digital literacy of students at SMPN 14 Tarakan increased after attending the training. Increasing student digital literacy can be seen from Students' ability to understand the concepts and how technology works ,Students' ability to access information and resources effectively,Students' ability to analyze and evaluate information
Co-Authors Awang Pradana, Awang Deswita, Felisia Gresia, Celsia Junior, Saputra muhammad rizky, muhammad Nofiansyah, Doly Rahmat, Rizal Satria, Chandra