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All Journal Journal of Indonesian Tourism, Hospitality and Recreation MULTINETICS Legal Spirit Journal of Community Service (Abdisci)
Gunawan, Edwin
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences Other

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ANALISA PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN MENGINAP DI EMPAT VIRTUAL HOTEL OPERATOR DI SURABAYA Gunawan, Edwin; Sebastian, Gabriel Octavianus; Harianto, Agung
Journal of Indonesian Tourism, Hospitality and Recreation Vol 2, No 2 (2019): Journal of Indonesian Tourism, Hospitality and Recreation
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jithor.v2i2.20981

Abstract

ABSTRAKPenelitian ini dilakukan untuk menganalisis pengaruh kualitas layanan melalui variabel tangible, reliability, responsiveness, assurance dan empathy terhadap kepuasan konsumen yang menginap di Virtual Hotel Operator di Surabaya. Jenis penelitian ini adalah penelitian kausal kuantitatif menggunakan teknik analisa deskriptif dan regresi linier berganda. Hasil penelitian menunjukan bahwa kelima variabel secara simultan memiliki pengaruh yang positif dan signifikan terhadap kepuasan konsumen tetapi secara parsial, hanya variabel tangible, assurance dan empathy yang berpengaruh positif dan signifikan terhadap kepuasan konsumen. Variabel empathy menjadi variabel yang paling dominan dalam mempengaruhi kepuasan konsumen. Kata Kunci: Kepuasan Konsumen, Kualitas Layanan, Virtual Hotel Operator ANALYSIS OF SERVICE QUALITY TO CUSTOMER SATISFACTION STAYING AT VIRTUAL HOTEL OPERATOR SURABAYA ABSTRACTThe research was conducted to analyze the influnced of service quality through 5 variables which were tangible, reliability, responsiveness, assurance and empathy to customer satisfaction staying at Virtual Hotel Operator in Surabaya. The thpe of research is a quantitative causal research, by using descriptive analysis techniques and multiple linear regression. The results showed that all 5 variables simultaneously had a positive and significant effect on customer satisfaction, but partially, only tangible, assurance and empathy that had positive and significant effect on customer satisfaction. Empathy was the most dominant variable that influence customer satisfaction.Keyword: Customes Satisfaction, Service Quality, Virtual Hotel Operator
Kedudukan Menteri Triumvirat Dalam Ketatanegaraan Indonesia Gunawan, Edwin; Abas, Muhamad; Akbar, Muhammad Gary Gagarin
Legal Spirit Vol 7, No 2 (2023): Legal Spirit
Publisher : Pascasarjana Ilmu Hukum, Universitas Widya Gama Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/ls.v7i2.4695

Abstract

The Triumvirate Ministers are the three ministers namely the Minister of Foreign Affairs, Minister of Home Affairs, and Minister of Defense who are said to be carrying out presidential duties if the President and Vice President resign in the middle of their term of office simultaneously. This is stated in the mandate of the 1945 Constitution of the Republic of Indonesia as the basis for implementing statutory regulations. This writing aims to explore the issues raised in this study, namely, the position of the Minister of the Triumvirate in the Indonesian constitution and legal settlement in the event of a dispute in the formation of the three Ministers of the Triumvirate. In this study the authors used the normative juridical method. The results of this study are that the position of the minister of the Triumvirate is confirmed in the 1945 Constitution of the Republic of Indonesia Article 8 paragraph (3), but it is not clarified by other laws and regulations, so that his position is not standardized by law. And also if there is a dispute within the Triumvirate Ministers, the resolution is that the Constitutional Court has the duty and authority to resolve disputes between the Triumvirate ministers regarding who has the most authority to fill presidential duties.
DIGITAL MARKETING OF FISH FARMING PRODUCTS IN BUCKETS AS AN ENVIRONMENTALLY FRIENDLY BUSINESS MEDIUM IN THE CIKANCAS VILLAGE AREA Gunawan, Moch Sigit; Sahila, Fatina Rizka; Sopyan, Yoga Permana; Gunawan, Edwin; Ramadhani, Syakira
Jurnal Abdisci Vol 3 No 3 (2026): Vol 3 No 3 Tahun 2026
Publisher : Ann Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/abdisci.v3i3.749

Abstract

Abstract Background. The community service program carried out by the participants of KKN-T (Thematic Real Work Lecture) of Gunung Jati Swadaya University is a contribution of students to apply the knowledge that has been obtained during the first lecture. This activity is a manifestation of the implementation of the Tridharma of Higher Education, namely organizing education, conducting research, and community service. Aims. The research aims to develop the potential of villages for economic growth through environmentally friendly programs, namely, aquaponics or fish and plant cultivation in buckets. Aquaponics is a system of waste utilization as aquaculture media with hydroponics to cultivate aquatic livestock such as fish that uses the rest of the livestock's metabolism as a support for plant fertility. The high number of people in rural areas is one of the factors that can support food security programs through fish farming products in buckets, as the effectiveness of minimal land in every house. Methods. This study used research development to examine the cultivation programs process in a descriptive, evaluative, and experimental manner to optimize harvest and sales through digital systems. Result. The research will result in the success of village service activities by providing a simulation of a new business, fish cultivation in buckets, to support the economic sector of villagers. Conclusion. Cikancas Village was chosen because it has potential in the fields of agriculture and livestock, but still faces the challenge of low public awareness of entrepreneurship and digital marketing of local products. Through the One Village One Product (OVOP) concept, KKN-T students initiated the Fish Cultivation in Bucket (Budikdamber) program as an innovative solution to improve the village economy. Implication. This activity has a positive impact, both in terms of household food security and in increasing residents' income. The community is able to practice Budikdamber independently and get double benefits from the fish and vegetable harvest.
Sistem Informasi Inventory Kartu Uang Elektronik Berbasis Web Pada Bank XYZ Oktaviana, Shinta; Gunawan, Edwin
MULTINETICS Vol. 9 No. 1 (2023): MULTINETICS Mei (2023)
Publisher : POLITEKNIK NEGERI JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/multinetics.v9i1.5550

Abstract

With the advancement of technology, it is hoped that people can create innovations that make work more efficient and faster through the creation of conventional systems becoming computerized. Currently, the card inventory system at PT. Bank XYZ still uses a manual system. Due to incorrect data input and slow data updates affecting business processes, the development of the card inventory system through the website was carried out. The waterfall method is used as the development method to ensure that user needs are well identified and documentation is available. The purpose of the manual process being turned digital is to provide better service to customers and employees, and as part of the effort to accelerate digital transformation and e-business implementation in the company
Co-Authors Agung Harianto Akbar, Muhammad Gary Gagarin Gunawan, Moch Sigit Muhamad Abas Oktaviana, Shinta Ramadhani, Syakira Sahila, Fatina Rizka Sebastian, Gabriel Octavianus Sopyan, Yoga Permana