Garuda - Garba Rujukan Digital

Analysis of the Effect of Service Quality on Loyalty in Banking Customers Cuandra, Fendy; Wijaya, Calvin; Candy, Candy
Inovbiz: Jurnal Inovasi Bisnis Vol 12, No 1 (2024)
Publisher : Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/inovbiz.v12i1.3656

This research aims to understand the impact of service quality, trust, brand image, brand awareness, and CSR (Corporate Social Responsibility) on customer loyalty, with customer satisfaction as an intervening variable in conventional banks. This research is grouped as causal-comparative research. This study targets Batam conventional banks as the subject. Purposive sampling is used to select samples, and the selected samples must meet certain requirements. Bank Rakyat Indonesia, Bank Central Asia, and Bank Negara Indonesia were chosen as samples because they were recipients of the title "The Most Reliable Bank" at the 2022 Indonesian Banking event. The research sample consisted of 342 respondents who were customers of Batam conventional banks. Collecting data information through distributing questionnaires was carried out using digital media such as Google Forms. The data analysis method used is partial least squares analysis using the SmartPLS version 3.0 tool. The research results show that brand image, service quality, and brand awareness can significantly influence customer loyalty. However, corporate social responsibility is not able to provide a significant influence on customer loyalty. Apart from that, rust is not able to have a significant impact on customer loyalty, which is moderated by customer satisfaction.

Perancangan Sistem Manajemen Persediaan & Pencatatan Penjualan Di Toko HJP Wijaya, Calvin; Wasino, Wasino; Lina, Lina
INTECOMS: Journal of Information Technology and Computer Science Vol 8 No 1 (2025): INTECOMS: Journal of Information Technology and Computer Science
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/intecoms.v8i1.13152

Penelitian ini mengembangkan aplikasi web untuk membantu pengelolaan persediaan dan pencatatan penjualan di toko HJP, menggantikan sistem pencatatan manual dengan sistem digital. Aplikasi ini memungkinkan staf untuk mencatat pesanan dan mempermudah pelanggan dalam memesan melalui perangkat yang disediakan. Aplikasi ini mendukung pemilik dalam pengelolaan stok dan penyusunan laporan penjualan berbasis data untuk keputusan bisnis yang lebih baik. Hal ini penting bagi pemilik untuk menganalisis penjualan dan mendukung keputusan bisnis berbasis data. Sistem melibatkan tiga pengguna: pemilik yang mengelola produk dan pesanan, staf yang mencatat transaksi, dan pelanggan yang bisa memesan secara langsung. Dibangun menggunakan HTML, CSS, PHP, dan MySQL, aplikasi berbasis web ini bertujuan untuk meningkatkan efisiensi operasional dan mendukung bisnis toko HJP dalam industri kayu lapis / triplek.

PEMAPARAN DOKUMEN EVALUASI REALISASI DAN REKOMENDASI PENGENDALIAN PANDUAN RANCANG KOTA, KAWASAN PONDOK INDAH: SUB KAWASAN DI RUAS 2 Suteja, Mekar Sari; Josephine, Jane; Hans, Elbert; Wijaya, Calvin
Jurnal Bakti Masyarakat Indonesia Vol. 7 No. 2 (2024): Jurnal Bakti Masyarakat Indonesia
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jbmi.v7i2.32714

Jakarta must be ready to face all the challenges of change, when the capital city moves to Kalimantan. The Urban Design Guideline (UDGL) or Panduan Rancang Kota (PRK) which is created by the city government is one of the development control tools in facing all forms of change. This article is the result of community service which aims to assist the government in observing and reviewing the implementation of the UDGL. The Pondok Indah’s UDGL was stipulated in Gubernatorial Regulation No. 185, with the last revision in 2012. This area has a structuring strategy as an integrated area, a business and trade center connected to four MRT stations (Lebak Bulus, Fatmawati, Cipete and Haji Nawi). This evaluation is divided into 3 service teams which focus on the sub area in section 1, the sub area in section 2, and the sub area in section 3. The essence of this article explains the intensity of land use and building planning that occurs in the sub area in section 2. The method is carried out using a descriptive-analysis-comparative method which always tries to compare the government's plans and existing conditions. Data were collected using literature review and survey methods, so that the analysis process culminated in the conclusion of whether the UDGL had been realized or not and what factors influenced the unrealization in the field. It is hoped that this article will serve as input for future UDGL plans for the Pondok Indah area, where usually all UDGLs will be reviewed every 5 years. ABSTRAK Jakarta harus siap menghadapi segala tantangan perubahan, saat Ibu Kota berpindah ke Kalimantan. Urban Design Guideline (UDGL) atau Panduan Rancang Kota (PRK) yang dibuat pemerintah kota merupakan salah satu alat pengendali pembangunan dalam menghadapi segala bentuk perubahan. Tulisan ini merupakan hasil pelaksanaan pengabdian pada masyarakat yang bertujuan membantu pemerintah dalam mengamati dan mengkaji kembali pelaksanaan Panduan Rancang Kota. PRK Kawasan Pondok Indah ditetapkan dalam Pergub No 185 dengan revisi terakhir pada tahun 2012. Kawasan ini memiliki strategi penataan sebagai kawasan terpadu, pusat bisnis dan perdagangan yang terkoneksi dengan PRK 4 Stasiun MRT (Lebak Bulus, Fatmawati, Cipete dan Haji Nawi). Evaluasi PRK Kawasan Pondok Indah terbagi dalam 3 tim pengabdian yang berfokus pada sub kawasan di ruas 1, sub kawasan di ruas 2, dan sub kawasan di ruas 3. Inti tulisan ini menjelaskan Intensitas Pemanfaatan Lahan dan Tata Bangunan yang terjadi pada sub kawasan di ruas 2. Metode dilakukan dengan cara deskriptif-analisis-komparatif yang selalu berusaha membandingkan rencana pemerintah yang termuat di PRK dengan kondisi eksisting. Pengumpulan data dengan metode literature review dan survey, sehingga proses analisis berujung pada kesimpulan apakah PRK sudah terealisasi atau belum dan faktor apa yang berpengaruh terhadap belum terealisasinya PRK yang terjadi di lapangan. Tulisan ini diharapkan menjadi bahan masukan untuk rencana PRK Kawasan Pondok Indah ke depan, yang mana biasanya semua PRK akan dikaji ulang setiap 5 tahun.

Analisis Pengaruh Repurchase Intention Terhadap Minuman Boba King Di Kota Batam Purwianti, Lily; Wijaya, Calvin; Dyfan, Dyfan; Noviani, Metta; Yendiarti, Yendiarti
SEIKO : Journal of Management & Business Vol 6, No 2.1 (2023)
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i2.4532

Milenial suka menyajikan minuman dengan rasa berbeda dan bahan serupa lainnya untuk membuatnya menyenangkan. Tidak bisa dipungkiri banyak sekali boba drinker di Batam yang hampir semuanya menyukai salah satu brand boba drink ini. Penelitian ini bertujuan untuk menganalisis pengaruh Repurchase Intention terhadap minuman Boba King di Kota Batam. Dalam penelitian ini, data dikumpulkan menggunakan kuesioner terhadap sampel pelanggan Boba King yang telah mengunjungi outlet-outlet mereka di Kota Batam. Analisis data yang digunakan dalam penelitian ini disebut partial least squares (PLS) untuk mengevaluasi hubungan antara variabel Repurchase Intention dan faktor-faktor yang mempengaruhinya, seperti kualitas produk, seles promotion, dan brand image. Selain itu, analisis juga dilakukan untuk memahami peran Customer Satisfaction sebagai mediator antara Repurchase Intention dan faktor-faktor yang mempengaruhinya. Hasil penelitian menunjukkan bahwa sales promotion, kualitas produk memiliki pengaruh positif dan signifikan terhadap repurchase intention melalui kepuasan konsumen sebagai variabel mediasi. Sedangkan brand image memiliki pengaruh positif tidak significant terhadap repurchase intention melalui kepuasan konsumen sebagai variabel mediasi. Implikasi praktis dari penelitian ini adalah pentingnya memperhatikan faktor-faktor yang mempengaruhi Repurchase Intention, seperti kualitas produk, brand image, dan sales promotion serta memastikan tingkat kepuasan pelanggan yang tinggi untuk mendorong kunjungan berulang ke outlet Boba King di Kota Batam. Studi lanjutan dapat dilakukan untuk menggali faktor-faktor lain yang dapat mempengaruhi Repurchase Intention dalam konteks minuman Boba King atau wilayah geografis lainnya.

Analisis Kinerja Keuangan pada Perusahaan BUMN Subsektor Pertambangan Logam dan Mineral Menggunakan Metode EVA dan MVA Wijaya, Calvin; Yuliantari, Kartika; Nurhidayati, Nurhidayati; Sugiyah, Sugiyah
Jurnal Ecodemica: Jurnal Ekonomi, Manajemen, dan Bisnis Vol 9, No 1 (2025): April 2025
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/eco.v9i1.25482

Several companies including metal and mineral mining subsector state-owned companies have carried out various strategies to ensure performance goes well. This research is useful for knowing the calculation of financial performance through financial statement analysis. This research uses non-statistical quantitative methods. Secondary data sources of financial statements using EVA and MVA methods that can be accessed through the official IDX and company websites. Sampling using purposive sampling method which uses several criteria. The results of the calculation of EVA three companies in 2020 - 2023 in a row are positive, which means that adding value to the company's capital costs results in an income figure above zero (>0) in other words there is no minus. While the results of the calculation of one company in 2022 are negative, which means that they do not add value to the company's capital costs, resulting in income below zero (>0) in other words there is no minus.

Representasi Peran Ayah Domestik: Kajian Semiotika Roland Barthes pada Film Dua Hati Biru Wijaya, Calvin; Winduwati, Septia
Kiwari Vol. 4 No. 2 (2025): Kiwari
Publisher : Fakultas Ilmu Komunikasi Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/ki.v4i2.35001

Many films present the family drama genre to provide implicit or written messages aimed at knowledge or understanding about the family. The role of the father is one of the important roles in the family because in Indonesian culture the role of the father is considered the mainstay of the family who is responsible for finances and emotions. One of the films is the film Dua Hati Biru which presents a story about a family with the main character named Bima as a father. By using the theoretical basis and concepts of semiotics, representation, the role of domestic fathers, mass communication, and the concept of gender in Indonesian culture. The method used is semiotic analysis by using the researcher, namely Roland Bathes' semiotic theory (Denotation, Connotation, and Myth) which is descriptive with a qualitative approach, this study aims to describe the role of the father in the film Dua Hati Biru. The results of this research are the role of the father in the film Dua Hati Biru as a protective figure, fathering, responsible for the moral and emotional education of children, problems or conflicts in his family, and never giving up trying to meet the family's needs. Banyak film yang menyajikan genre drama keluarga untuk memberikan pesan tersirat maupun tertulis bertujuan sebagai pengetahuan atau pemahaman mengenai keluarga. Peran ayah merupakan salah satu peran penting dalam keluarga karena dalam budaya di Indonesia peran ayah dianggap sebagai tumpuan utama keluarga yang bertanggung jawab atas finansial dan emosional. Salah satu filmnya adalah Film Dua Hati Biru yang menyajikan cerita tentang keluarga dengan karakter utama bernama Bima sebagai seorang Ayah. Dengan menggunakan menggunakan landasan teori dan konsep dari semiotika, representasi, peran ayah domestik, komunikasi massa, dan konsep gender di budaya Indonesia. Metode yang digunakan analisis semiotika dengan menggunakan peneliti yaitu teori semiotika Roland Barthes (Denotasi, Konotasi, dan Mitos) yang bersifat deskriptif dengan pendekatan kualitatif, penelitian ini bertujuan untuk mendeskripsikan peran ayah dalam film Dua Hati Biru. Hasil penelitian ini adalah adanya peran ayah dalam film Dua Hati Biru sebagai protective figure, mengasuh anak, bertanggung jawab atas pendidikan moral dan emosional anak, masalah atau konflik yang ada di keluarganya, dan tidak pantang menyerah berusaha memenuhi nafkah keluarga.

Penerapan Customer Relationship Management (CRM) pada UMKM Mie Pangsit Ayam Bangka Mr.Ong Batam Wijaya, Calvin; Dyfan; Noviani, Metta; Raymond; Yendiarti
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 1 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i1.412

The research was conducted with the aim of being able to analyze the implementation of Customer Relationship Management which is focused on MSMEs in Batam City, namely Mie Pangsit Ayam Bangka Mr. Ong. As well as being able to see any inhibiting factors or the application of the implementation of Customer Relationship Management at MSME Bangka Chicken Dumpling Noodles. Ong who is in Batam City. The method used is descriptive quantitative method, this method is in the form of producing data that is statistical in nature and data collection is carried out by means of interviews, observation and documentation of Bangka Chicken Noodle Mie MSME actors. Ong in Batam City and consumers from UMKM Mie Pangsit Ayam Bangka Pak Ong who are considered to be able to provide accurate information about the product and the application of the CRM itself. The results of this study where the characteristics are to see the implementation of Customer Relationship Management (CRM) in MSMEs in Batam City which can show that MSME actors have been able to implement and run the CRM, although it is still not optimal in its application. With this research, the researchers were able to provide insight and input to MSME actors. Ong about the importance and benefits that will be obtained in implementing Customer Relationship Management (CRM) for businesses that are being pioneered. Keywords: Implementation, Customer Relationship Management, MSMEs

Application of Digital Marketing to MSMEs Bangka Dumpling Noodle Mr.Ong Lady, Lady; Wijaya, Calvin; Dyfan; Noviani, Metta; Raymond; Yendiarti
Manager : Jurnal Ilmu Manajemen Vol. 6 No. 2 (2023): Manager : Jurnal Ilmu Manajemen
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar

Ruko Botania in Batam Center is an area where the author's activities are carried out. It should be noted that MSMEs in Indonesia have a very important impact on the role of the economy, Mr.Ong's Bangka Pangsit Noodle MSME is a business engaged in the culinary food sector. This UMKM was opened in 2010 at Botania Garden. The concept of digital marketing originates from the internet and search engines on websites. Creating an Instagram account for the promotion of Mie Pangsit Ayam Bangka Mr.Ong in the form of a product photo that has been designed to include Instagram and a Whatsapp number, and a Facebook contact as well as a Google Maps link which will make it easier for consumers if they want to visit the place of business directly. the instastory feature is also used so that the account's followers can find out the latest info from Mie Pangsit Bangka Mr.Ong, namely @miepangsitbangka.mrong. The purpose of implementing digital marketing for Mr. Ong's Bangka Pangsit Noodle business is so that this business can be better known by the people of Batam. Apart from that, creating social media accounts is also free. Social media will make it easier to interact with customers

Penerapan Customer Relationship Management (CRM) pada UMKM Mie Pangsit Ayam Bangka Mr.Ong Batam Wijaya, Calvin; Dyfan; Noviani, Metta; Raymond; Yendiarti
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 1 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i1.412

The research was conducted with the aim of being able to analyze the implementation of Customer Relationship Management which is focused on MSMEs in Batam City, namely Mie Pangsit Ayam Bangka Mr. Ong. As well as being able to see any inhibiting factors or the application of the implementation of Customer Relationship Management at MSME Bangka Chicken Dumpling Noodles. Ong who is in Batam City. The method used is descriptive quantitative method, this method is in the form of producing data that is statistical in nature and data collection is carried out by means of interviews, observation and documentation of Bangka Chicken Noodle Mie MSME actors. Ong in Batam City and consumers from UMKM Mie Pangsit Ayam Bangka Pak Ong who are considered to be able to provide accurate information about the product and the application of the CRM itself. The results of this study where the characteristics are to see the implementation of Customer Relationship Management (CRM) in MSMEs in Batam City which can show that MSME actors have been able to implement and run the CRM, although it is still not optimal in its application. With this research, the researchers were able to provide insight and input to MSME actors. Ong about the importance and benefits that will be obtained in implementing Customer Relationship Management (CRM) for businesses that are being pioneered. Keywords: Implementation, Customer Relationship Management, MSMEs

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