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Srihandoko, Wimpi
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Penerapan Digitalisasi Transaksi Melalui Mesin TCR Untuk Nasabah BNI Kantor Cabang Jakarta Kota Amanda, Risda Dewi; Rosa, Edy Safni; Wibowo, Wadudi; Srihandoko, Wimpi
Jurnal Aplikasi Bisnis Kesatuan Vol. 5 No. 3 (2025): JABKES Edisi Desember 2025
Publisher : Program Vokasi dan LPPM IBI Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jabkes.v5i3.2694

Abstract

PT Bank Negara Indonesia (Persero), Tbk. BNI was designated "Bank Negara Indonesia 1946," and its status changed to a State-Owned Commercial Bank. PT Bank BNI is a general banking company. Many in-person transactions at PT Bank BNI result in long queues, leading to customer dissatisfaction with the fast service process. TCR machines are one of the money counting machines provided by the head office as an aid to tellers and to help customers conduct more digital transactions. TCR machines significantly assist customers in depositing and withdrawing money. Currently, TCR machines are increasingly found at BNI branch offices and outlets. To calculate the number of transactions using TCR machines, the author used the difference in usage from the beginning to the last three months, observing the average amount of money deposited into the TCR machine vault. To determine how many customers have made the shift to digital, the author used a quarterly data collection method to determine the increase in daily customer transactions. The results of this calculation will then be used as a value for PT. BNI Bank is improving its facilities and infrastructure so customers can conduct more transactions themselves without having to queue at the teller. Keywords: Transaction Digitalization, TCR (Teller Cash Recycler) Machines
Co-Authors Aang Munawar Amanda, Risda Dewi Ayu, Fini Rizkita Purnama Dewi, Eneng Trisnawati Edy Safni Rosa Fahsani, Donny Hendry Hassan, Filani Zikri Heri Sastra Laoli, Sari Damaris Maulida, Rika Mekaniwati, Ani Muhammad Ariffin Nusa Muktiadji Pratomo, Anton Widio Putra, Fawwaz Samuel Soemantri Taqyudin, Yudin Wibowo, Wadudi Wirantie, Senny Yoyon Supriadi Yuliani, Renita Zarazetari, Refazira