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All Journal Astonjadro Menara Ilmu E-Jurnal SPIRIT PRO PATRIA Eduvest - Journal of Universal Studies
Sulastri, Dwi
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Pengaruh Kualitas Pelayanan Jasa Ppob (Payment Poin Online Bank) Terhadap Kepuasaan Pelanggan Nuraini, Nuraini; Trihaksami, Anugrahita Milenia; Elpendari, Ilma; Sulastri, Dwi; Burano, Rizqha Sepriyanti
Menara Ilmu : Jurnal Penelitian dan Kajian Ilmiah Vol 19, No 1 (2025): Vol 19 No. 01 JANUARI 2025
Publisher : LPPM Universitas Muhammadiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/mi.v19i1.6052

Abstract

Kemajuan ilmu pengetahuan dan teknologi yang dihasilkan oleh manusia, menunjukkan setiap perusahaan atau bisnis harus mampu meningkatkan kualitas layanan, yang nantinya akan mendukung terwujudnya kepuasan pelanggan, terutama dengan persaingan yang lebih tinggi dalam persaingan bisnis yang penuh keterbukaan dan kebebasan dalam menjalankan kegiatan ekonomi, membuat semua perusahaan atau bisnis harus mampu meningkatkan keterampilan untuk memberikan layanan kepada pelanggan. PPOB (Payment Point Online Bank) adalah salah satu aplikasi layanan yang dibuat untuk memudahkan masyarakat dalam proses pembayaran listrik, PDAM, telepon, BPJS, pajak, remitansi, dan lainnya. Studi ini bertujuan untuk menganalisis pengaruh kualitas layanan PPOB (Payment Point Online Bank) terhadap kepuasan pelanggan di CV. Sinar Mulia Jaya di Tanah Grogot. Studi ini menggunakan pendekatan kuantitatif dengan menyebarkan kuesioner. Populasi dalam penelitian ini adalah pelanggan yang melakukan pembayaran pada CV. Sinar Mulia Jaya dimulai dari Februari-Maret 2023. Teknik pengambilan sampel dalam penelitian ini menggunakan teknik pengambilan sampel insidental dengan metode Slovin dan memperoleh 92 responden dengan teknik pengumpulan data berupa kuesioner. Hasil penelitian ini memberikan informasi bahwa hasil uji reliabilitas dengan Cronbach's Alpha 0,757 dinyatakan baik, hasil perhitungan koefisien determinasi R2 sebesar 0,603 atau tingkat pengaruh yang kuat antara variabel independen dan variabel dependen, hasil analisis uji F dan uji t bahwa terdapat pengaruh signifikan antara kualitas layanan dan kepuasan pelanggan.
GUBENG STATION RAILWAY INFRASTRUCTURE PERFORMANCE ACCORDING TO USER PERCEPTION Sulastri, Dwi; Wahyuni, Atik; Mudjanarko, Sri Wiwoho
ASTONJADRO Vol. 9 No. 2 (2020): ASTONJADRO
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/astonjadro.v9i2.3154

Abstract

Gubeng Station is the most populous station of 52 stations that enter the work area of PT KAI Daop 8 Surabaya, with 978,346 train passengers in January 2019, where this number is the highest number of train passengers for 3 years recorded at Gubeng station. Gubeng Station is also very unique, because it is located at a height of 5 meters and has two functionally different sides. The west side building is used for the departure and arrival of economy and express trains, while the east side building is for the departure and arrival of business and executive trains. This functional difference needs to be a study of the provision of infrastructure/facilities available at the Gubeng station whether it meets the minimum train service standards and has provided services/satisfaction and the importance of the existing facilities at the Gubeng station according to the train user perception. The method used is importance performance analysis (IPA) and the conclusion is that satisfaction and importance of the existing facilities at Gubeng station according to the train user perception obtained a satisfaction value of 2.48 which means that they still do not get maximum service and the average value of interest is 4.57 which means that the existing facilities at Gubeng station are needed by train passengers. 
Analysis of Micro, Small and Medium Enterprises (MSMES) Based on Modern Islamic Boarding Schools in East Jakarta Sulastri, Dwi
Eduvest - Journal of Universal Studies Vol. 4 No. 12 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i12.38821

Abstract

Ibnu Hajar Boarding School (IHBS), a modern Islamic boarding school in East Jakarta, combines classical Islamic education with a modern approach to meet the needs of the era of globalization. This research aims to understand education management in IHBS, identify obstacles, solutions, and future development plans. Data was collected through interviews with decision-makers at Islamic boarding schools, including caregivers, internal supervisors, principals, and managerial staff. The results of the study show that education management at IHBS has included planning, organizing, managing human resources, directing, and supervising. However, implementation still needs improvement. Factors supporting success include the support of the entire IHBS community, adequate facilities, managerial openness, and good financial management. Meanwhile, inhibiting factors include differences in perception between employees, incomplete SOPs, lack of human resource competence, and lack of focus in management and regeneration. In addition to education, IHBS also manages MSMEs consisting of mini markets, catering, laundry, convection, cafes, and refillable water. Despite playing an important role in the pesantren economy, several obstacles are still faced, such as contracts that are not yet shallow, business stagnation, and the lack of professionalism of human resources relevant to business demands.
KARAKTERISTIK PENGGUNA KERETA API ANTAR KOTA DI JAWA TIMUR Sulastri, Dwi; Wahyuni, Atik; Mudjanarko, Sri Wiwoho
E-Jurnal SPIRIT PRO PATRIA Vol 9 No 2: September 2023
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat / Narotama University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (885.078 KB) | DOI: 10.29138/spirit.v6i2.1325

Abstract

Pada tahun 2018 jumlah total penumpang yang naik dari Stasiun Gubeng sebesar 2.456.426 penumpang dengan rincian penumpang kelas Eksekutif 704.985 orang, kelas Bisnis 233.860 penumpang, kelas Ekonomi 914.182 penumpang, dan kelas ekonomi lokal 606.399, sedangkan pada Januari 2019 sebanyak 978.346 penumpang. Mengingat kenaikan jumlah penumpang kereta api cukup tinggi, maka karakteristik pengguna kereta api harus diketahui untuk memberikan fasilitas yang sesuai. Dengan menggunakan metode deskriptif didapatkan informasi sebagai berikut, bahwa karakteristik pengguna kereta api pada umumnya merupakan pengguna kereta api dengan perjalanan jarak jauh dan mempunyai kebebasan untuk memilih jenis moda transportasi untuk memenuhi kebutuhan pergerakannya (choice user). Sedangkan untuk mengakses tempat pemberhentian kereta api (stasiun) sebagian besar menggunakan kendaraan pribadi, hal ini dikarenakan penyediaan fasilitas parkir yang cukup luas dan keamanan yang terjamin selama berada di stasiun. Hal ini juga menunjukkan bahwa keterkaitan antar moda cukup tinggi dengan disertai tingkat aksesibilitas yang tinggi.
Co-Authors Atik Wahyuni BURANO, RIZQHA SEPRIYANTI Citrakesumasari Citrakesumasari Elpendari, Ilma Healthy Hidayanti Nuraini Nuraini Nurhaedar Jafar Rahayu Indriasari Sri Wiwoho Mudjanarko, Sri Wiwoho Trihaksami, Anugrahita Milenia