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All Journal Wadiah : Jurnal Perbankan Syariah Cendekia: Jurnal Kependidikan dan Kemasyarakatan
Al Muiz, Mochamad Nasichin
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Religion Economics, Econometrics & Finance Education Social Sciences

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Ma’had al-Jāmi’ah: Synthesis of Islamic Boarding School and University Al Muiz, Mochamad Nasichin; Assegaf, Abd. Rachman; Machali, Imam
Cendekia: Kependidikan dan Kemasyarakatan Vol 21 No 1 (2023)
Publisher : IAIN Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21154/cendekia.v21i1.6062

Abstract

This study aims to investigate the role of Ma'had al-Jāmi'ah in achieving the vision of UIN Sayyid Ali Rahamtullah Tulungagung and to determine the implementation of the synthesis between Islamic boarding school education and Islamic university in the education system. This research employed a qualitative approach. The setting was at Ma'had al-Jāmi'ah Sayyid Ali Rahmatullah Tulungagung. The methods for collecting data were interviews, observation, and documentation. Data were validated by data triangulation. Meanwhile, the data analysis used an interactive model employing collection, reduction, display, and verification. The results of the study show that (1) Ma'had al-Jāmi'ah takes a strategic role in achieving the vision of UIN Sayyid Ali Rahmatullah Tulungagung through cultural education as a support for academic education, namely Islamic boarding school education, (2) the implementation of the synthesis of Islamic boarding school and Islamic University at Ma’had al-Jāmi’ah of UIN Tulungagung according to Parsons cannot be separated from four functions – Adaptation, Goal Attainment, Integration, and Latency as requirements in its sustainability. The theoretical contribution that is built is that the existence of Ma’had al-Jāmi’ah can run and develop on top of the system that is formed.
Urgensi Mutu Pelayanan Customer Service Dalam Meningkatkan Kepuasan Dan Loyalitas Nasabah Umatin, Choiru; Vanessa, Chelsea; Sulkha, Atina; Nurkholifah, Noviana; Pambudi , Adjie; Al Muiz, Mochamad Nasichin; Ridwanulloh, M. Ubaidillah
WADIAH Vol. 8 No. 2 (2024): Wadiah: Jurnal Perbankan Syariah
Publisher : Program Studi Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam IAIN Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30762/wadiah.v8i2.1509

Abstract

ABSTRACT Service capability plays an important role for the sustainability of a company in increasing customer satisfaction and loyalty. The main priority of a company engaged in banking services is customer satisfaction. In winning the increasingly competitive competition, the Bank strives to provide the best service (service excellent). This study aims to determine the importance of retaining customers and reaching potential customers. In addition, to find out how to maintain and improve the quality and loyalty of its customers. The research uses a library research method in which data is collected based on academic data bases, digital libraries, and repositories of educational institutions. Some references are obtained from books, scientific journals, articles and research reports relevant to customer service quality research in improving customer quality and loyalty. The result is that customer service quality has a crucial role in shaping customer perceptions of financial institutions. Quality of service is very concerned about satisfaction and loyalty to maintain a positive brand image or image in the eyes of the community. The effect of customer satisfaction on customer loyalty can show that customer satisfaction has a significant effect on customer loyalty. Increasing service quality has an impact on customer satisfaction and loyalty is also increasing. Conversely, if the quality of Customer Service service decreases, it will have an impact on worsening customer satisfaction and loyalty.
Ma’had al-Jāmi’ah: Synthesis of Islamic Boarding School and University Al Muiz, Mochamad Nasichin; Assegaf, Abd. Rachman; Machali, Imam
Cendekia: Kependidikan dan Kemasyarakatan Vol 21 No 1 (2023)
Publisher : IAIN Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21154/cendekia.v21i1.6062

Abstract

This study aims to investigate the role of Ma'had al-Jāmi'ah in achieving the vision of UIN Sayyid Ali Rahamtullah Tulungagung and to determine the implementation of the synthesis between Islamic boarding school education and Islamic university in the education system. This research employed a qualitative approach. The setting was at Ma'had al-Jāmi'ah Sayyid Ali Rahmatullah Tulungagung. The methods for collecting data were interviews, observation, and documentation. Data were validated by data triangulation. Meanwhile, the data analysis used an interactive model employing collection, reduction, display, and verification. The results of the study show that (1) Ma'had al-Jāmi'ah takes a strategic role in achieving the vision of UIN Sayyid Ali Rahmatullah Tulungagung through cultural education as a support for academic education, namely Islamic boarding school education, (2) the implementation of the synthesis of Islamic boarding school and Islamic University at Ma’had al-Jāmi’ah of UIN Tulungagung according to Parsons cannot be separated from four functions ”“ Adaptation, Goal Attainment, Integration, and Latency as requirements in its sustainability. The theoretical contribution that is built is that the existence of Ma’had al-Jāmi’ah can run and develop on top of the system that is formed.
Urgensi Mutu Pelayanan Customer Service Dalam Meningkatkan Kepuasan Dan Loyalitas Nasabah Umatin, Choiru; Vanessa, Chelsea; Sulkha, Atina; Nurkholifah, Noviana; Pambudi , Adjie; Al Muiz, Mochamad Nasichin; Ridwanulloh, M. Ubaidillah
WADIAH Vol. 8 No. 2 (2024): Wadiah: Jurnal Perbankan Syariah
Publisher : Program Studi Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam IAIN Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30762/wadiah.v8i2.1509

Abstract

ABSTRACT Service capability plays an important role for the sustainability of a company in increasing customer satisfaction and loyalty. The main priority of a company engaged in banking services is customer satisfaction. In winning the increasingly competitive competition, the Bank strives to provide the best service (service excellent). This study aims to determine the importance of retaining customers and reaching potential customers. In addition, to find out how to maintain and improve the quality and loyalty of its customers. The research uses a library research method in which data is collected based on academic data bases, digital libraries, and repositories of educational institutions. Some references are obtained from books, scientific journals, articles and research reports relevant to customer service quality research in improving customer quality and loyalty. The result is that customer service quality has a crucial role in shaping customer perceptions of financial institutions. Quality of service is very concerned about satisfaction and loyalty to maintain a positive brand image or image in the eyes of the community. The effect of customer satisfaction on customer loyalty can show that customer satisfaction has a significant effect on customer loyalty. Increasing service quality has an impact on customer satisfaction and loyalty is also increasing. Conversely, if the quality of Customer Service service decreases, it will have an impact on worsening customer satisfaction and loyalty.
Co-Authors Assegaf, Abd. Rachman Imam Machali Muhammad Miftah, Muhammad Nurkholifah, Noviana Pambudi , Adjie Ridwanulloh, M. Ubaidillah Sulkha, Atina Umatin, Choiru Vanessa, Chelsea