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All Journal Business UHO: Jurnal Administrasi Bisnis REZ PUBLICA
liwaul, liwaul
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Economics, Econometrics & Finance Social Sciences

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Journal : REZ PUBLICA

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KUALITAS PELAYANAN TRANSPORTASI LAUT DALAM UPAYA MENINGKATKAN KEPUASAN PENGGUNA JASA LAYANAN PENYEBERANGAN TOROBULU-TAMPO (STUDY PADA PELABUHAN FERRY TOROBULU) Muis, Amalia; Banga, Wempy; Liwaul, Liwaul
REZ PUBLICA Vol 6, No 1 (2020): March - May
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v6i1.13556

Abstract

This type of research is to use a qualitative descriptive approach. Data collection techniques carried out with library research, field studies, include: Interviews, Observation, and documentation.  The results showed that the Quality of Service to the Satisfaction of Sea Transportation Service Users at the Torobulu Ferry Port was measured from the four indicators of service quality, namely simplicity, clarity and certainty, as well as the economic and equitable fairness provided by the officers from which the indicators were quite good but the simplicity indicators at the ASDP counters as well as indicators of clarity and certainty to the accuracy of the ship's trip schedule still need to be improved so that the quality provided can give satisfaction to service users as measured through the three indicators in order to create a sense of expectation that is not yet effective and needs to be optimized, visiting people back quite well, and recommend the torobulu ferry port services that still need to be optimized.
Pengaruh Komunikasi Antarpersonal Terhadap Etos Kerja Pegawai (Studi Pada Kantor Sekretariat Daerah Kota Kendari) Surianingsih, Made; Utha, Arifin; Liwaul, Liwaul
REZ PUBLICA Vol 6, No 4 (2020): Desember-Februari
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v6i4.16702

Abstract

The purpose of this study was to determine the effect of interpersonal communication on the work ethic of employees at the Kendari City Regional Secretariat Office. The population in this study were 498 employees at the Regional Secretariat Office of Kendari City. The sample in this study was determined by proportional random sampling with a sample size of 84 respondents. The method used in this research is descriptive quantitative. The results in this study indicate that interpersonal communication consists of dimensions of 1) openness, 2) empathy, 3) support, 4) positivity, 5) equality, which have a significant effect on work ethic. Then based on the results of the analysis of the influence of interpersonal communication on the work ethic of employees at the Regional Secretariat Office of Kendari City, it shows that the effect of interpersonal communication is 45,8% and the remaining 54,2% is caused by other factors. Then the dimension of interpersonal communication at the Kendari City Regional Secretariat Office which gives the highest reflection to the work ethic of employees is the dimension of quality. Meanwhile, the dimension of interpersonal communication at the Kendari City Regional Secretariat Office which gives the lowest reflection to the work ethic of employees is the dimension of openness.
ANALISIS SISTEM INFORMASI MANAJEMEN TERHADAP EFEKTIVITAS KERJA PEGAWAI PADA KANTOR KECAMATAN KADIA KOTA KENDARI Putrianingsi, Eka; Tawai, Adrian; Liwaul, Liwaul
REZ PUBLICA Vol 6, No 2 (2020): Juny-August
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v6i2.15712

Abstract

The purpose of this study was to determine the management information system at the Kendari City Kadia sub-district office and to determine the effectiveness of the work of employees at the Kendari City Kadia sub-district office. The research methodology used in this study is a descriptive method that seeks to describe the intended phenomenon. The data obtained from the results of interviews with informants are 3 people directly involved in implementing the implementation of management information systems on employee work effectiveness. Then the data obtained is then analyzed and then interpreted and drawn a conclusion. The results of this study are based on the results of the analysis and discussion that have been voiced, that the Analysis of Management Information Systems on Employee Work Effectiveness at the District Office of Kadia Kendari that the management information system consists of functionality, professionalism and quality. Then the effectiveness of employee work consists of productivity, motivation and work environment.
Kualitas Pelayanan Terhadap Peningkatan Kepuasan Pelanggan pada PT. Pos Indonesia Kota Kendari Anawai, Sisca; Gunawan, Gunawan; Liwaul, Liwaul
REZ PUBLICA Vol 7, No 3 (2021): September - November
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v7i3.22639

Abstract

This study aims to determine the quality of service to increase customer satisfaction at PT. Pos Indonesia Kendari City. The type of research used in this research is descriptive and causal research with a quantitative approach. The sampling technique used is non-probability using a sample of 30 respondents. While the data analysis technique used is the descriptive analysis technique. The results showed that the quality of service at the office of PT. Pos Indonesia Kendari City has reached the very good category in the dimensions of responsiveness, assurance, empathy, and physical evidence. While the reliability dimension reaches a good category. On the customer satisfaction variable, the results of the study show that the suitability of service quality with the level of expectations has reached a good category, while customer satisfaction has reached a fairly good category on the satisfaction level indicator when compared to similar ones and there are no complaints or complaints. the complaint that was filed.
Co-Authors Adrian Tawai Alfurqan, Muhammad Anawai, Sisca Ardhena, Mahesworo Ardhena Aulia Deta Artia, Artia Banga, Wempy gani, akbar hidayat Gunawan Gunawan Ilham, Qusnul Putri Jopang, Jopang Kambolong, Makmur La Ode Muhammad Elwan makmur, Enny Muhammad Basri Muhammad Yusuf Muis, Amalia Purwati, Ninik Endang Putrianingsi, Eka Rayani, Rayani Rindiani, Rindiani Sahrun, Sahrun saranani, maharani putri Sarwan, Sarwan Surianingsih, Made Utha, Arifin