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All Journal DIKEMAS (Jurnal Pengabdian Kepada Masyarakat) International Journal of Social and Management Studies (IJOSMAS) Epicheirisi : Jurnal Manajemen, Administrasi, Pemasaran dan Kesekretariatan
Prihatinta, Triana
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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IMPLEMENTATION OF OFFICE MANAGEMENT EFFICIENCY AT PT RAJAWALI NUSINDO MADIUN BRANCH Fadhilla Auliya, Nanda; Prihatinta, Triana
Epicheirisi: Jurnal Manajemen, Administrasi, Pemasaran dan Kesekretariatan Vol. 9 No. 1 (2025)
Publisher : Politeknik Negeri Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32486/epicheirisi.v9i1.1012

Abstract

One form of success of an organization/company in implementing office activities by increasing productivity, cost usage, and helping to optimize time and resources as a form of efficiency measurement. This study uses a qualitative descriptive method. The results of the study obtained indicate that the implementation of office management efficiency at PT Rajawali Nusindo has been carried out with the implementation of the five principles of office management efficiency, the principle of planning is the preparation of the RKAP, the principle of simplification is the application of e-office to help handle letters, the principle of saving is no duplication of files, the principle of elimination is the elimination of activity steps that switch to the use of office applications such as e-office, and the principle of merging with the existence of a multi-function printer machine that can do several activities, namely printing, duplicating, and scanning files.
CUSTOMER PERCEPTIONS OF SERVICE QUALITY AT MARIZA DEPARTMENT STORE IN MADIUN REGENCY Prihatinta, Triana; Tri Hastuti, Farida; Wisniandita Putri, Dinda
Epicheirisi: Jurnal Manajemen, Administrasi, Pemasaran dan Kesekretariatan Vol. 9 No. 1 (2025)
Publisher : Politeknik Negeri Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32486/epicheirisi.v9i1.1020

Abstract

This study aims to analyze and describe customer perceptions of service quality at Mariza Department Store, with the findings expected to serve as evaluation material for improving service quality. The assessment of service quality was carried out using the five Servqual dimensions: reliability, responsiveness, assurance, empathy, and tangibles. The research employed a quantitative descriptive method, with numerical data presented in descriptive form. Data were collected from 75 respondents through a questionnaire as the primary instrument. The data analysis process involved data tabulation, classification based on Servqual dimensions, calculation of mean scores for each indicator, and interpretation using descriptive statistics to provide an objective picture of customer perceptions. The results revealed that overall, the service quality at Mariza Department Store in Madiun Regency was considered fairly good, with a score of 64%. Meanwhile, the evaluation of each service quality indicator showed 44% for reliability, 68% for responsiveness, 51% for assurance, 64% for empathy, and 63% for tangibles.
Co-Authors Ayun Maduwinarti Basuki Winarno, Basuki Fadhilla Auliya, Nanda Femilian, Fresdear Fredy Susanto Ina Syarifah Kartikasari, Elly Lestariningsih, Tri Maaliah, Eda Mirza, Eva Muhammad Taali Ramadhania, Dara Ayu Shahab, Dahris Sintaria Praptinasari Srimiatun, Srimiatun Srimiyatun, Srimiyatun Subiyantoro Tri Hastuti, Farida Wisniandita Putri, Dinda