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All Journal International Journal of Humanity Studies (IJHS) International Journal of Tourism and Hospitality in Asia Pasific Jurnal Sains Terapan Pariwisata
Lumettu, Agustinus
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Arts Humanities Education Languange, Linguistic, Communication & Media Library & Information Science Public Health Social Sciences Veterinary Other

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CAN THE HISTORICAL SITE IN MANADO BE A TOURISM EDUCATION ATTRACTION? Permana, Dimas Ero; Towoliu, Benny Irwan; Lumettu, Agustinus; Mandulangi, Jufrina
International Journal of Humanity Studies (IJHS) Vol 4, No 1 (2020): September 2020
Publisher : Sanata Dharma University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24071/ijhs.v4i1.2406

Abstract

Manado as the capital of North Sulawesi province in the past four years has become one of the leading destinations for Chinese tourists visiting Indonesia. One of the things that has not yet been explored well is cultural and historical tourism. Though this can be a special attraction when managed properly, it can be an alternative to tourism other than marine tourism. But in his observation the sites were not used as a means of learning culture and history for the people of Manado. The purpose of this study is the use of Historical Sites as Educational Tourism. The analytical method used is descriptive by combining qualitative and quantitative methods. The research instruments used were interviews, observation and questionnaires. The analytical method used is the assessment using a Likert attitude scale. The results showed that the Manado community agreed that the various sites were used as educational tourism
Implementation Character Learning Model in Hotel Practice Learning Based on Minahasa Local Wisdom for Students of Tourism Department D. Polii, Bernadain; Tangian, Diane; Lumettu, Agustinus
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 1 (2020): February 2020
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (189.624 KB) | DOI: 10.32535/ijthap.v3i1.732

Abstract

The purpose of the research of character learning models in the learning of hospitality practices based on local wisdom for students of the Department of Tourism is that students have attitudes and behaviors that are in harmony with the values / rules that apply and preserve and develop the noble values of local culture in order to support regional and national development especially in the field of Hospitality. The research method used in this research is a qualitative approach method. This research was conducted at Manado State Polytechnic. In this study, the primary data were obtained by researchers from the results of in-depth interviews with key informants, namely: Head of the Study Program, Heads of Laboratoris, Lecturers, employees and students. To get more in-depth data, the researchers also observed directly when the students practiced in each subject. After the data collected is analyzed using inductive techniques including data reduction, data presentation, and data verification (conclusion drawing / verification). In the practice learning process, students are provided with materials in accordance with the job sheets that have been made. As a result of observations starting from the preparation of the equipment, there are still some students who arrive late and, are not disciplined in the use of time. At the time of the group division, there were still some students who only wanted to be in groups with their close friends.The implementation of character learning based on local wisdom in the study of hospitality practices starts from the making of this local wisdom into the quality culture of universities or institutions. In this institution there are individuals as internal customers and external customers who need one another to realize the vision and mission of the university especially the institutional level. Formulation of character values based on local wisdom of Minahasa Si Tou Tu Mou Ti Mou Tou lossistiry of Tou Ente ' which means firm in principle, highly disciplined, honest, open, democratic. Tou Nga'asan which means smart, always wants to know, tries to catch the right one. Tou Sama ' which means a religious attitude, tolerant, like to help "MAPALUS".
Optimizing Employee Communication Skills To Enhance Service Quality In The Front Office Department Of Radisson Blu Hotel Bali Uluwatu Tagah, Ferensia Resita; Takaendengan, Mita Erdiaty; Lumettu, Agustinus
Jurnal Sains Terapan Pariwisata Vol. 9 No. 3 (2024): Jurnal Sains Terapan Pariwisata
Publisher : Politeknik Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/jstp.v9i3.430

Abstract

In the current era of globalization, business competition in the tourism industry is becoming increasingly fierce. One of the critical factors in attracting consumer interest is the quality of service. Communication skills are the ability to convey information clearly and effectively to others. In the context of service, good communication skills help employees understand the needs and desires of consumers, thus providing service that meets expectations.Purpose: of this study that is optimize the communication skills of employees in the Front Office Department at Radisson Blu Bali Uluwatu Hotel to improve service quality.Methods: of This study employs a descriptive qualitative method to determine the research results.Implications: Interviews with three receptionists, each answering five identical questions, revealed that communication skills need to be continuously enhanced to improve the quality of service at the hotel.Observations of 4 employees showed poor results in several aspects, such as politeness in speech, tone of voice, and English proficiency, indicating that communication skills in the Front Office Department of Radisson Blu Bali Uluwatu Hotel still need significant improvement. Good communication skills are essential for Front Office employees, as they represent the first point of interaction between guests and the hotel. Optimal communication quality can enhance a guest's first impression, influence their level of satisfaction, and strengthen customer loyalty. High-quality service in a hotel depends on how well employees can effectively respond to guest needs. Good communication ensures that messages are conveyed clearly and promptly, minimizing misunderstandings and improving service efficiency.
Co-Authors Benny Irwan Towoliu D. Polii, Bernadain Diane Tangian, Diane Mandulangi, Jufrina Mita Erdiaty Takaendengan Permana, Dimas Ero Tagah, Ferensia Resita