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All Journal JEKPEND Jurnal Ekonomi dan Pendidikan JURNAL HOSPITALITI DAN PARIWISATA International Journal of Travel, Hospitality and Events Jurnal Sains Terapan Pariwisata
Mita Erdiaty Takaendengan
Department of Tourism, State Polytechnic of Manado, Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Library & Information Science Public Health Social Sciences Transportation Veterinary Other

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Studi Pengelolaan Kolaboratif Sebagai Model Pengelolaan Pariwisata Bahari Berbasis Masyarakat Di Likupang Timur Kabupaten Minahasa Utara Kondoj, Telly Hetty Isje; Takaendengan, Mita Erdiaty; J.H Gumolili3, Youdi; Solang, Jeanlly Adri
JEKPEND: Jurnal Ekonomi dan Pendidikan Vol 6, No 2 (2023): Juli
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jekpend.v6i2.41529

Abstract

Indonesia dikenal dengan segala keunikan budaya dan keindahan alamnya, yang memiliki karakteristik yang berbeda-beda dengan segala kelebihan-kelebihannya. Sebagai pioner Destinasi Pariwisata Super Prioritas di Indonesia dari 10 daerah lainnya, maka Likupang melakukan upaya pengembangan kepariwisataan dan telah ditetapkan dalam Peraturan Pemerintah (PP) No. 50 Tahun 2011 tentang Rencana Induk Pengembangan Kepariwisataan Nasional ( RIPPARNAS) Tahun 2010 – 2025 dimana Provinsi Sulawesi Utara mendapatkan 3 Kawasan Strategis Pariwisata Nasional (KSPN) yaitu : KSPN Bunaken, KSPN Bitung-Lembeh dan KSPN Tomohon-Tondano dan Kabupaten Minahasa Utara dan KEK (Kawasan Ekonomi Kreatif) Pariwisata masuk didalamnya. Dari 10 Kawasan Destinasi Prioritas Indonesia salah satu di Sulawesi Utara tepatnya Kabupaten Minahasa Utara  dan Likupang menjadi pusat KEK . Melihat karakteristik wilayah Likupang secara umum adalah wilayah wilayah pesisir dan laut. Itu juga diperkuat Surat Gubernur Sulawesi Utara Nomor 407 Tahun 2018 Sebagai Kawsan Konservasi Pesisir dan Pulau-Pulau Kecil  dengan Tipe Kawasan Taman Wisata Perairan Kabupaten Minahasa Utara. Likupang Timur menjadi pusat KEK yaitu Desa Wisata Pulisan  dan sekitarnya ada desa wisata Marinsow dan Kinunang.Berdasarkan data penelitian sebelumnya kunjungan wisatawan mancanegara di Kabupaten Minahasa Utara menunjukkan angka fantastis., dimana  tahun 2015 hanya sejumlah 9,126 ,wisatawan menjadi 93,964 wisatawan ( Winda.M.Mingkid, 2020).Sebagai pioner Tipe Kawasan Wisata Perairan di Kabupaten Minahasa Utara, bahwa kami belajar dalam upaya peningkatan secara komprehensif untuk mengelola potensi-potensi alam dan wilayah-wilayah perairan yang ada , lebih khusus untuk di Likupang Timur yang menjadi pusat KEK
Analysis Of Waiter Performance In Improving Service Quality At Azure Bar Hotel Conrad Bali Rondonuwu, Jonathan; Takaendengan, Mita Erdiaty; Lewan, Yurike Sintia
Jurnal Sains Terapan Pariwisata Vol. 9 No. 3 (2024): Jurnal Sains Terapan Pariwisata
Publisher : Politeknik Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/jstp.v9i3.429

Abstract

Purpose: To improve the performance of waiters, this research is based on frequent errors in serving food and drinks, which cause delays in service. This error occurs because the waiter does not always repeat the order or ask about the guest's allergies, and is not precise in serving drinks. In addition, checking guest satisfaction based on order of arrival is also a problem. Waiters should be more proactive in meeting guests' needs.Methods: The research method used is descriptive qualitative with data collection through observation, interviews and literature study.Implikasi: The research showed that the waiters' performance was good but not optimal, with 56.25% of the 16 observation points carried out well, while 43.75% were still rarely carried out. From the interviews, it was concluded that the waiters at Azure Bar were friendly, responsive and professional, and played an important role in creating a satisfying experience for customers and maintaining the reputation of the place. In conclusion, the waiter's performance is quite good but can still be improved to ensure guest satisfaction and comfort.
Optimizing Employee Communication Skills To Enhance Service Quality In The Front Office Department Of Radisson Blu Hotel Bali Uluwatu Tagah, Ferensia Resita; Takaendengan, Mita Erdiaty; Lumettu, Agustinus
Jurnal Sains Terapan Pariwisata Vol. 9 No. 3 (2024): Jurnal Sains Terapan Pariwisata
Publisher : Politeknik Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/jstp.v9i3.430

Abstract

In the current era of globalization, business competition in the tourism industry is becoming increasingly fierce. One of the critical factors in attracting consumer interest is the quality of service. Communication skills are the ability to convey information clearly and effectively to others. In the context of service, good communication skills help employees understand the needs and desires of consumers, thus providing service that meets expectations.Purpose: of this study that is optimize the communication skills of employees in the Front Office Department at Radisson Blu Bali Uluwatu Hotel to improve service quality.Methods: of This study employs a descriptive qualitative method to determine the research results.Implications: Interviews with three receptionists, each answering five identical questions, revealed that communication skills need to be continuously enhanced to improve the quality of service at the hotel.Observations of 4 employees showed poor results in several aspects, such as politeness in speech, tone of voice, and English proficiency, indicating that communication skills in the Front Office Department of Radisson Blu Bali Uluwatu Hotel still need significant improvement. Good communication skills are essential for Front Office employees, as they represent the first point of interaction between guests and the hotel. Optimal communication quality can enhance a guest's first impression, influence their level of satisfaction, and strengthen customer loyalty. High-quality service in a hotel depends on how well employees can effectively respond to guest needs. Good communication ensures that messages are conveyed clearly and promptly, minimizing misunderstandings and improving service efficiency.
Potential of Mangrove Forest Tourism with A4 (Attraction, Amenity, Accessibility, Ancillary) in Kulu Village, Wori District North Sulawesi Indonesia Devitra V. Lampongayo; Takaendengan, Mita Erdiaty; Fonny Sangari
International Journal of Travel, Hospitality and Events Vol. 4 No. 1 (2025): International Journal of Travel, Hospitality and Events
Publisher : The Postgraduate School of Tourism Sahid Polytechnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/ijothe.v4i1.439

Abstract

Purpose: Minahasa Utara has now become one of the continuously developing regions thanks to the ongoing construction, especially due to its status as a Special Economic Zone (SEZ). The Likupang SEZ is expected to become the center of regional economic growth, thereby positively impacting the surrounding areas, including Kulu Village located in North Minahasa Regency, North Sulawesi, which has various natural tourism potentials that have not yet been fully utilized. Some of them include captivating diving and snorkeling spots, exotic mangrove forests, and Paniki Island, which holds a wealth of local ecosystems and culture. The development of tourist attractions is directed as a mainstay sector to drive economic growth, increase local revenue, expand job opportunities, and enhance the recognition and marketing of products in order to boost the tourism industry. Kulu Village in Wori District, which has an area of mangrove forest, beautiful sea views, and cool air, makes it a good location for a tourist destination. With the conduct of this research, the potential of the Mangrove Forest Tourism can be known by many people and can be visited by tourists. Research method:  The method used involves direct observation in the field with the managers of the Mangrove Forest Tourism to understand the potential it possesses as well as the available facilities. Data analysis conducted based on the 4A. (Attraction, Accessibility, Amenity, Anciallary). Result and dicussion: The results of this study indicate that mangrove forest tourism has the potential to become a leading tourist attraction in North Minahasa, supported by existing facilities and good management. Accessibility that can be reached even though the road conditions are good enough to be traversed by two vehicles at the same time. Amenities available at the Mangrove Forest Tourism site include gazebos, restaurants, and a mini café with a fairly complete menu. And the support from the local government and the North Minahasa Regency Tourism Office. Overall, the Mangrove Forest Tourism in Kulu Village has great potential as an attractive and sustainable ecotourism destination if it continues to be well-managed and supported by adequate infrastructure. Implication: The implications are ecological preservation, the benefits of mangrove forests for the surrounding economic development, and cultural empowerment through sustainable planning. The challenges also include limited infrastructure, environmental risks, and accessibility gaps. Addressing these issues encourages balanced development and community engagement.
Analisis Penerapan Standar Oprasional Prosedur Receptionis Terhadap Pelayanan Di Sutanraja Hotel Manado Paparang, Sonia Ester; Takaendengan, Mita Erdiaty; Kondoj, Telly Hetty Isje; Sangari, Fonny; Sambeka, Vesty Like
Jurnal Sains Terapan Pariwisata Vol. 10 No. 1 (2025): Jurnal Sains Terapan Pariwisata
Publisher : Politeknik Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/jstp.v10i1.433

Abstract

Tujuan: Standar oprasional prosedur adalah proses terdokumentasi yang dimiliki perusahaan untuk memastikan bahwa pelayanan yang di berikan secara konsisten setiap saat, tentu saja SOP sangat penting bagi sebuah perusahaan atau organisasi demi mempertahankan kualitas pelayanan dan dapat memudahkan dalam pekerjaan pelayanan. Penelitian ini bertujuan untuk bagaimana penerapan standart oprasional prosedur terhadap pelayanan yang sesuai di lapangan kerja dan bagaimana situasi kerja dan pelayanan di bagian receptionist di Sutanraja Hotel.Metode Penelitian: Metode penelitian yang digunakan yaitu Kualitatif Deskriptif. Dalam metode pengumpulan data menggunakan Observasi dan Wawancara. Hasil Penelitian adalah Penerapan Standar Oprasional Prosedur sudah dilakukan dengan baik oleh staff reception meskipun belum maksimal dan tidak semua masalah dapat di selesaikan dengan menggunakan SOP namun ada kalanya menggunakan kreativitas dan keterampilan dari staff. Kesimpulan yang dapat di ambil adalah dengan adanya SOP pekerjaan akan terasa mudah, dan mampu menangani permasalahan dan komplain dengan adanya dukungan dan tindakan dari pihak manajemen seperti evaluasi dan pelatihan secara berkala kepada semua staff sehingga terciptanya konsistensi dalam pekerjaan dan menghasilkan respon baik bagi reputasi perusahaan dalam pelayanan yang berkualitas dan sesuai bagi tamu.Implikasi: Fleksibilitas dan adaptasi staff front office dalam menanggapi situasi yang tidak terduga ataupun ada spesial request dari tamu.  Kreatifitas dan pelayanan, staff mungkin cenderung menggunakan pendekatan kreatif dalam melayani tamu dan dapat meningkatkan kualitas pelayanan bagi pengalaman nginap tamu.
ANALISIS KINERJA ROOM ATTENDANT DALAM PENYEDIAAN LINEN DI CEMPEDAK PRIVATE ISLAND Takaendengan, Mita Erdiaty; Rumondor, Efrat Mantiri; Bawole, Merryany Theovanny; Kumaat, Hendry M.E.
HOSPITALITI DAN PARIWISATA Vol 8 No 1 (2025): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v8i1.150

Abstract

Laundry section is an area that supports Cempedak Private Island’s operations who is in charge of washing everything linen the one in the hotel. Laundry section whose working area is different from mainland Cempedak Island, has a main focus on linen services for Room Attendant hotels are sent to the island every day. This difference in work areas results in operational problems room attendant on the island becomes less efficient due to limitations in handling parstock linens and storage linen in Cempedak Private Island for daily hotel operational activities. This research aims to find out how the rotation system works linen (Room linen) on Cempedak Private Island, to find out what obstacles exist in linen management (Room linen), to find out efforts to deal with problems in linen management. The research method used in this research is a qualitative descriptive method. Qualitative plays an important role in obtaining and managing data. Data is presented in descriptive form where this approach focuses on in- depth explanations and descriptions of the phenomena being studied. The data taken is in the form of text and narrative which can provide broader insight into the research topic. The research results prove that, role laundry section in a hotel it will be moreefficient if it uses machine power and requires attention from hotel management in providing work support facilities. The obstacles in providing linen supplies on Cempedak Private Island are the existence of laundry sections on different islands, limited equipment and limited manpower.
Co-Authors Bawole, Merryany Theovanny Devitra V. Lampongayo Fonny Sangari J.H Gumolili3, Youdi Kondoj, Telly Hetty Isje Kumaat, Hendry M.E. Lewan, Yurike Sintia Lumettu, Agustinus Paparang, Sonia Ester Rondonuwu, Jonathan Rumondor, Efrat Mantiri Sambeka, Vesty Like Sangari, Fonny Solang, Jeanlly Adri Tagah, Ferensia Resita