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All Journal PROtek : Jurnal Ilmiah Teknik Elektro International Journal of Artificial Intelligence Research Jurnal Ilmiah Matrik JOISIE (Journal Of Information Systems And Informatics Engineering) Jurnal Informatika Ekonomi Bisnis Infotech: Journal of Technology Information Jurnal Pengabdian Masyarakat Bangsa Jurnal Informatika Ekonomi Bisnis Jurnal Rekayasa Sistem Informasi dan Teknologi Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen)
Ariandi, Muhamad
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Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences

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Journal : Infotech: Journal of Technology Information

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PENERAPAN METODE WEBQUAL 4.0 UNTUK EVALUASI KUALITAS WEBSITE SONGKET PaSH Ariandi, Muhamad; Damayanti, Nita Rosa; Perkasa, Lang Dimas
Infotech: Journal of Technology Information Vol 11, No 1 (2025): JUNI
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v11i1.387

Abstract

The Songket PaSH website is a Palembang-based MSME (Micro, Small, and Medium Enterprises) platform that offers a variety of traditional handcrafted products, such as songket fabric, jumputan, and Palembang batik. Since its implementation, the website administrators have not conducted an in-depth analysis of user experience and interaction quality—whether from users who complete transactions or those who only browse. To maintain sustainable business-to-business (B2B) relationships and prevent communication breakdowns, an evaluation of the Songket PaSH website’s quality is necessary. This study aims to evaluate the website’s quality using a descriptive quantitative method with the Webqual approach. The Webqual method includes three main variables: Usability, Information Quality, and Service Interaction Quality, which collectively provide a comprehensive overview of a website’s quality. The results indicate that all three aspects fall into the "Good" category, with an overall average score of 73.2% based on the Likert scale interpretation. Nevertheless, several indicators still require improvement according to the evaluation priorities identified in the study.
Co-Authors Alsindo, Yanzen Amalia, Rahayu Andri Andri Damayanti, Nita Rosa Hadinata, Novri Hery Setiawan, Hery Hidayatullah, M Wahyu Ilman Zuhri Yadi Kurniawan, Fatah Dwi Lidiyanti, Putri Maria Ulfa Muammar Khadafi Muhammad Ichsan Muhammad Izman Herdiansyah Mutia Mawardah Oktarina, Tri Oktaviani, Nia Paramitha, Nina Perkasa, Lang Dimas Pratama, Dio Wahyu Supratman, Edi Tamsir Ariyadi Thirta, Pramudya Dhanu Usman Ependi Wahyudi, Riyan Widya Cholil Wulandari, Intan Fitriana Yesi Novaria Kunang