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PENGARUH E-WOM DAN E-SERVICE QUALITY TERHADAP KEPUTUSAN PEMBELIAN PADA ONLINE SHOP RUMAH AUFA DI TENGGARONG Maharani, Dita; Ilham, Ilham; Putri, Eva Noorhya Akhmar Ramashan
I-Con Media مجلد 6 عدد 1 (2023): I-Con Media
Publisher : SEKOLAH TINGGI ILMU EKONOMI TENGGARONG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61509/luxICM6170

Abstract

E-won and E-service Quality in the opinion of experts and previous researchers can influence purchasing decisions. So E-wom and E-service Quality can be considered as a way to attract consumer buying interest so that it leads to purchasing decisions. The purpose of this study was to determine the effect of E-wom and E-service Quality variables simultaneously and partially on purchasing decisions at the Aufa Rumah online shop in Tenggarong and the most dominant variable effect on purchasing decisions at the Aufa Rumah online shop in Tenggarong. The sample in this study was 45 people. The analytical tool used is multiple regression and testing of research hypotheses using the F test and t test. Simultaneously shows that E-wom and E-service quality has a significant influence on purchasing decisions at the Aufa Rumah online shop in Tenggarong, Partially shows that E-wom and E-service have a positive and significant effect on purchasing decisions at the Aufa Rumah online shop In Tenggarong, the most dominant Vaiabel in this study was E-wom, so the fourth hypothesis proposed that E-wom had a dominant influence was accepted because it proved its truth.
THE EFFECT OF SERVICE QUALITY ON DENTAL AND ORAL PATIENT SATISFACTION AT RSGMP NALA HUSADA SURABAYA Maharani, Dita; Moeheriono; Arfah; Umiyati, Sri
Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Vol 9 No 1 (2025): April 2025
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/mediasosian.v9i1.6398

Abstract

Penelitian ini bertujuan untuk mengkaji pengaruh kualitas layanan, yang mencakup dimensi berwujud (tangible), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (empathy), terhadap kepuasan pasien gigi dan mulut di RSGMP Nala Husada Surabaya, baik secara parsial maupun simultan. Penelitian ini menggunakan pendekatan kuantitatif dengan desain ex post facto, memanfaatkan data primer yang dikumpulkan melalui kuesioner kepada 93 pasien. Analisis data dilakukan menggunakan regresi linier berganda dengan bantuan perangkat lunak SPSS. Hasil penelitian menunjukkan bahwa kualitas layanan secara simultan berpengaruh signifikan terhadap kepuasan pasien. Secara parsial, dimensi keandalan, daya tanggap, dan empati menunjukkan pengaruh signifikan, sedangkan dimensi berwujud dan jaminan tidak menunjukkan pengaruh signifikan terhadap kepuasan pasien. Temuan ini menunjukkan bahwa aspek keandalan, daya tanggap, dan empati dalam layanan memiliki peran penting dalam membentuk kepuasan pasien. Berdasarkan hasil tersebut, direkomendasikan kepada manajemen RSGMP Nala Husada Surabaya untuk memprioritaskan perbaikan pada dimensi keandalan, daya tanggap, dan empati guna meningkatkan kepuasan pasien. Meskipun dimensi berwujud dan jaminan tidak menunjukkan pengaruh signifikan, perbaikan pada aspek-aspek ini tetap penting, khususnya terkait kelengkapan jadwal pemeriksaan peralatan medis dan ketersediaan teknisi yang kompeten. Selain itu, optimalisasi sistem supervisi dokter senior terhadap mahasiswa koas dapat meningkatkan kepercayaan pasien terhadap tenaga medis yang merawat mereka.
Pengendalian Persediaan Bahan Baku Aluminium Menggunakan Metode Continuous Review System dan Periodic Review System di PT. A Maharani, Dita
Seminar Nasional Teknologi Informasi Komunikasi dan Industri 2023: SNTIKI 15
Publisher : UIN Sultan Syarif Kasim Riau

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Abstract

PT. A is an aluminum manufacturing company that uses Aluminum Ingot as the main raw material. Fluctuating demand causes accumulation and shortages in the warehouse. The purpose of this study is to determine and analyze the control of Aluminum Ingot inventory using the Continuous Review System and Periodic Review System methods in order to obtain a total inventory cost optimization strategy and ensure the continuity of the production process. Based on the 2022 inventory calculation, the Continuous Review System method is the best method that can reduce the total inventory cost by Rp15.871.580.630,35 or by 7,15% of the company's total inventory cost. The calculation of the total inventory cost for the period June 2023 - May 2024 obtained a result of Rp246,197,961,019.38 with an order quantity (q0) of 215 tons, a safety stock value (ss) of 25 tons, and a reorder point (r) of 90.8 tons.