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All Journal Syntax Literate: Jurnal Ilmiah Indonesia Sawala : Jurnal Administrasi Negara Alignment: Journal of Administration and Educational Management Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton Publica: Jurnal Pemikiran Administrasi Negara Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Smart Society: Community Service and Empowerment Journal International Journal of Science and Environment Jurnal Indonesia Sosial Teknologi Journal Publicuho Journal of Educational Management Research Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Riwayat: Educational Journal of History and Humanities Indonesian Journal of Multidisciplinary Scientific Studies Jurnal Pengabdian Kepada Masyarakat Radisi RESLAJ: Religion Education Social Laa Roiba Journal Jurnal Penelitian Pendidikan Indonesia SWARNA: Jurnal Pengabdian Kepada Masyarakat Journal of Social Studies and Education Business and Applied Management Journal Edumaspul: Jurnal Pendidikan Social Sciences and Humanities Reviews Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Dwi Putranto Riau
Universitas Terbuka
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Physics Social Sciences Other

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Peningkatan Talenta Manajemen Aparatur Desa Dalam Menyusun Laporan Pertanggungjawaban Keuangan Desa Di Desa Mulyasari Kecamatan Banjar Patroman Kota Banjar Ridho Harta; Bambang Agus Diana; Dwi Putranto Riau; Tora Akadira
Jurnal Pengabdian kepada Masyarakat Radisi Vol 2 No 2 (2022): Agustus
Publisher : Yayasan Kajian Riset dan Pengembangan RADISI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55266/pkmradisi.v2i2.143

Abstract

Talent Management (TM) emerged as a way to build human capacity. For public and private organizations. Building human capacity is the main thing to achieve organizational goals and improve performance. Talent management is how to develop Human Resources (HR). Talent Management as a tool to filter and map employees who have the best talent. HR is managed in a directed and sustainable manner. The purpose of this activity is how to increase the management talent of village officials, especially in compiling digital-based financial accountability reports in the Mulyasari Village government, Pataruman District / Banjar City. This activity method uses (1) the Participatory Rural Appraisal (PRA) model; (2) Participatory Technology Development Model; (3) Community Development Model; (4) Persuasive; and (5) Educational. The research design is a qualitative case study. Technical implementation of preparation activities, implementation of activities and evaluation
Peningkatan Multitalenta Tata Kelola Administrasi Kearsipan dan Manajemen Pelayanan Prima Pada Staf Pemerintahan Desa Tonjong Kabupaten Bogor Ridho Harta; Bambang Agus Diana; Dwi Putranto Riau; Tora Akadira; Indera Pratama Putra Salmon; Nur Ambia; Jayanti Armida; Amud Sunarya; Isnaeni Yuliani; Aji Fajar Suryo
SWARNA: Jurnal Pengabdian Kepada Masyarakat Vol. 3 No. 6 (2024): SWARNA: Jurnal Pengabdian Kepada Masyarakat, Juni 2024
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/swarna.v3i6.1368

Abstract

Pelayanan masyarakat menjadi tugas utama dari pemerintah Desa dalam menjalankan roda pemerintahan desa, karena pada dasarnya keberadaan pemerintahan desa adalah untuk menyelenggarakan urusan pemerintahan dan kepentingan masyarakat setempat. Fungsi pemerintahan adalah melayani dan melindungi masyarakat. Aparat perangkat desa di Pemerintah Desa memegang posisi strategis dalam melayani dan melindungi publik. Bentuk perlindungan bisa diwujudkan melalui layanan cepat, mudah, murah, tidak birokratis, dan tepat waktu. Pelayanan masyarakat menjadi tugas utama dari pemerintah Desa dalam menjalankan roda pemerintahan desa, karena pada dasarnya Selanjutnya pengertian pelayanan menurut pakar diantaranya terkait pelayanan prima menyatakan bahwa layanan prima adalah pelayanan dengan standar kualitas yang tinggi dan selalu mengikuti perkembangan kebutuhan pelanggan setiap saat, secara konsisten dan akurat (Rahmayanty, 2013; 18).Tim PKM Prodi administrasi Negara FHISIP Universitas Terbuka merencanakan beberapa tahapan kegiatan yang merupakan solusi atas permasalahan yang dihadapi aparatur desa di pemerintahan DesaTonjong Adapun tujuan dari kegiatan Pengabdian Kepada Masyarakat ini adalah. Menumbuhkan motivasi dan meningkatkan kesadaran perangkat desa Tonjong Kecamatan Tonjong Bogor untuk dapat mengelola Administrasi arsip Desa secara baik dan benar; Membekali kemampuan dan keterampilan perangkat desa untuk mengelola Administrasi arsip sebagai upaya peningkatan pelayanan publik; Membekali kemampuan dan keterampilan perangkat desa dalam melaksanakan tugas pelayanan kepada masyarakat degan baik.
Studi Kinerja Badan Pendapatan Daerah Kabupaten Buton Tengah Dalam Meningkatkan Penerimaan Pajak Daerah Samiun; Muh. Amir; Dwi Putranto Riau
Indonesian Journal of Multidisciplinary Scientific Studies Vol 2 No 6 (2024): Edisi November 2024
Publisher : Lembaga Penelitian Dan Pengabdian Masyarakat (LPPM) STAI Raudhatul Akmal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33151/ijomss.v2i6.364

Abstract

Penelitian ini mengkaji kinerja dan strategi Badan Pendapatan Daerah Kabupaten Buton Tengah dalam meningkatkan penerimaan pajak daerah. Penelitian menggunakan metode kualitatif dengan 21 responden sebagai subjek penelitian. Data dikumpulkan melalui wawancara untuk mengukur kinerja berdasarkan indikator produktivitas, kualitas layanan, responsivitas, responsibilitas, dan akuntabilitas, serta kuesioner untuk menilai pendapat responden. Analisis data menggunakan model interaktif Milles dan Huberman. Hasil penelitian menunjukkan bahwa kinerja Badan Pendapatan Daerah Kabupaten Buton Tengah tergolong dalam kategori "baik" berdasarkan kelima indikator yang digunakan. Strategi peningkatan penerimaan pajak daerah dilaksanakan melalui dua pendekatan: (1) Ekstensifikasi, meliputi Program Sensus Pajak Daerah dan Program Penyediaan Aplikasi Sistem Informasi Pajak dan Retribusi Daerah; (2) Intensifikasi, mencakup Program Elektronisasi Pajak Daerah dan Program Pemutakhiran Zona Nilai Tanah dengan penetapan batas tertinggi Nilai Tanah. Penelitian ini memberikan gambaran komprehensif tentang upaya optimalisasi penerimaan pajak daerah di Kabupaten Buton Tengah.
Enhancing Distance Learning: A Framework for E-Learning Strategy and Assessment at Universitas Terbuka Indonesia Dwi Putranto Riau; Erlambang Budi Darmanto; Bachtiar Bachtiar
Edumaspul: Jurnal Pendidikan Vol 7 No 2 (2023): Edumaspul: Jurnal Pendidikan
Publisher : Universitas Muhammadiyah Enrekang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33487/edumaspul.v7i2.6886

Abstract

Due to the diverse educational backgrounds and digital skills of students in both undergraduate and graduate programs at Universitas Terbuka, there is a need to optimize the institution's e-learning program. This study aims to find out the concept of the implementation of e-learning strategies for the students of Universitas Terbuka and the evaluation process of the e-learning conducted in the distance learning mode. This research used descriptive qualitative research, employing two research instruments: semi-structured interviews and document analysis. Ten graduate students who have two years’ experience with the Universitas Terbuka e-learning activities were invited in the semi-structure interviews. Data analysis follows the interactive analysis model and SWOT Analysis. These stages collectively yield strategies for implementing e-learning learning and the evaluation of e-learning learning. The results of this study show that the e-learning implemented in Universitas Terbuka has greatly helped the students to follow the UT learning process effectively and has greatly improved the overall e-learning experience for the students. The findings from this research also show that diverse learning resources are able to cater the various learning styles and preferences, as well as enhancing student engagement and understanding. Some recommendations in relation to the implementation of e-learning are provided.
The impact of implementing electronically integrated risk-based business licensing services on service quality Fitri Yunianto Hapsari; Dwi Putranto Riau; Sofjan Aripin
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020245016

Abstract

The provisions of Law No.11 of 2020 concerning Job Creation stipulate the use of the Risk-Based Business Licensing Service System (OSS RBA), which regulates licensing based on the level of business risk. However, its implementation in the Investment Management Unit and One-Stop Integrated Services of the South Jakarta Administrative City is still experiencing obstacles so that the goal of improving service quality has not been achieved. The purpose of this study was to analyze the influence of electronic-based licensing service implementation factors on the quality of public services at UP PMPTSP South Jakarta Administrative City. This study uses an explanatory method with a quantitative approach to analyze the relationship between the implementation of risk-based electronic licensing services (RBA OSS) and public service quality at UP PMPTSP South Jakarta Administrative City. Using purposive sampling, 100 respondents who utilized the RBA OSS system in 2023 were selected. Data collection involved a 5-point Likert scale-based questionnaire, observations, and interviews, with validity and reliability confirmed through factor loading, AVE, Cronbach's Alpha, and Composite Reliability. SEM-PLS analysis revealed that communication, resources, disposition, and bureaucratic structure significantly enhance service quality, while the community role, though positive, was not significant. The study concludes that communication, resources, disposition, and bureaucratic structure significantly improve the quality of licensing services at UP PMPTSP South Jakarta Administrative City, with a collective influence of 91.3%. However, the public's role, while positive, does not significantly affect service quality. Future research should explore ways to increase community engagement and examine the long-term effects of these reforms on public satisfaction and business growth.
Digital Transformation in Public Services: Effect of RBA OSS Implementation in South Jakarta Fitri Yunianto Hapsari; Dwi Putranto Riau; Sofjan Aripin
Jurnal Indonesia Sosial Teknologi Vol. 5 No. 6 (2024): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v5i6.1141

Abstract

This research investigates the effect of implementing the Risk-based Online Single Submission System (OSS RBA) on the quality of licensing services in South Jakarta. This research aims to evaluate policy implementation factors that influence the quality of licensing services and identify the implications of these findings. The research method used is Structural Equation Modeling (SEM) Partial Least Squares (PLS), with a population of business actors in South Jakarta and a sample of 100 respondents using the OSS RBA System. The results of the analysis show that the factors of Communication, Resources, Disposition, and Bureaucratic Structure positively and significantly influence the quality of licensing services. Even though the Public Factor does not show a statistically significant influence, its contribution still has an overall effect on service quality. These findings imply that greater attention should be paid to these aspects in designing policies and strategies to improve the effectiveness of public services. Thus, this research provides valuable insights for the development of practices and policies in digital technology-based public services.
STRATEGI BADAN PENDAPATAN DAERAH KABUPATEN BUTON TENGAH DALAM UPAYA PENINGKATAN PENDAPATAN DAERAH Samiun; Muh. Amir; Dwi Putranto Riau
Journal Publicuho Vol. 7 No. 4 (2024): November - January - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i4.581

Abstract

This study aims to analyze the Regional Revenue Agency (BAPENDA) planning strategies of Buton Tengah Regency in increasing regional income. Using a qualitative approach, the study involved 20 respondents selected through a PSS (5:1) mechanism and 5 informants chosen purposively. Data collection was conducted through a series of in-depth interviews to evaluate organizational performance based on five key dimensions: productive efficiency, service standards, responsiveness, compliance level, and management transparency. Data analysis employed the interactive approach developed by Milles and Huberman. The findings indicate that the performance of BAPENDA Buton Tengah is rated as "satisfactory" when assessed across these five dimensions. To enhance regional revenue, BAPENDA implements tax planning strategies to maintain tax burdens at an optimal level, allowing companies or individuals to meet tax obligations while maximizing financial benefits or efficiency. Generally, the ideal tax planning percentage for Buton Tengah is measured by Tax Revenue Efficiency (a minimum of 20%-25% of total PAD) and a balanced Tax Ratio in the range of approximately 10%-15%, depending on the main economic sectors of Buton Tengah.
Pengaruh Work From Home Terhadap Kinerja Pegawai Kementerian Keuangan Kukuh Hanna Prapanca; S. Agus Santoso; Dwi Putranto Riau
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 5 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i5.7120

Abstract

The sudden shift from a traditional work system to a remote work system / Work From Home (WFH) due to the COVID-19 pandemic raises questions about how this condition affects employee productivity and performance achievement. This study aims to analyze the impact of Work From Home (WFH) implementation on employee performance at the Regional Office of the Directorate General of Taxes East Java III during the 2019–2020 period. This study focuses on comparing Employee Performance Achievement (EPA / CKP) before and during WFH to understand whether this policy has a significant impact on employee performance. Employee performance in this study is measured based on annual CKP, which includes assessments from direct supervisors and the achievement of Key Performance Indicators (KPI / IKU). The analysis was conducted using regression methods in the SMART PLS software, with independent variables including gender, age range, job cluster, and office location. The study results indicate a decline in the average CKP during WFH, although the degree of decline varies. Employees whose jobs require direct interaction with taxpayers (TP / WP) experienced a more significant impact than those who do not interact directly. From a demographic perspective, female employees demonstrated better performance resilience than male employees, while younger employees adapted more easily to remote work patterns than senior employees. Conversely, office location did not have a significant influence on changes in employee performance due to the relatively equal technological infrastructure across the research area. This study concludes that WFH implementation has varying impacts on employee performance at Regional Office of the Directorate General of Taxes East Java III. In general, there was a decline in the average CKP during WFH, indicating challenges in adjusting to remote work patterns. However, some employees managed to adapt to this work system and even showed improved performance. The study results also indicate that the examined variables have not fully captured the factors influencing employee performance comprehensively, suggesting the need for further research to explore other variables contributing to changes in employee performance during WFH.
Evaluating Public Service Quality: Why Employee Performance Outshines Service Standards and Work Culture in Shaping User Satisfaction Fadly Achmad; Dwi Putranto Riau; Tora Akadira
Business and Applied Management Journal Vol. 3 No. 2 (2025)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v3i2.1638

Abstract

This study aims to analyze the relationships among service standards, work culture, and employee performance in customer satisfaction in public services. A quantitative associative approach was employed, using Structural Equation Modeling (SEM) with SmartPLS 3.0 for data analysis. The study involved 70 institutions representing the entire population of service users. The results indicate that service standards and work culture have positive but not statistically significant effects on customer satisfaction, whereas employee performance has a positive, statistically significant effect. Simultaneously, service standards, work culture, and employee performance have a moderate positive influence on customer satisfaction. These findings imply that improving employee performance should be prioritized to enhance customer satisfaction. At the same time, service standards and work culture need to be strengthened through more effective implementation and organizational development strategies. Strengthening these aspects can support better service quality and increase overall user satisfaction in public services.
Public Participation and Local Government Readiness in Building Function Certificate (SLF) Services: a Comparative Study of Malang Regency and Batu City Bambang Diana; Dwi Putranto Riau; Amud Sunarya
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 23 No. 1 (2026): June 2026
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v23i1.1445

Abstract

This study aims to analyze community participation and local government readiness in the management of Building Functionality Certificates (SLF) through the Building Management Information System (SIMBG), using a comparative multiple-case study approach in Batu City and Malang Regency.The research applies a qualitative method with data collected through in-depth interviews, focus group discussions (FGDs), observation, and documentation. A total of 11 informants were involved, consisting of representatives from local government agencies (DPUPR and DPMPTSP), as well as building owners/applicants and technical consultants to ensure balanced perspectives.The findings reveal that community participation has increased gradually due to digital service expansion and active socialization programs. However, participation remains constrained by limited public literacy, complex technical requirements, and system disruptions in SIMBG. Meanwhile, local government readiness is reflected in adaptive service strategies such as mobile services, technical assistance, and offline alternatives during system failures.The comparative analysis shows that Batu City emphasizes adaptive outreach strategies due to geographical challenges, while Malang Regency focuses on service stability and institutional efficiency. The study highlights that digital public services (SIMBG) simultaneously enhance access but also introduce new administrative challenges.This research contributes to the development of digital public service governance and participatory policy implementation, emphasizing the importance of collaboration between government, communities, and stakeholders in achieving safe and sustainable building management.
Co-Authors Abdurrahman Rahim Thaha Agus Hariyanto Aji Fajar Suryo Amud Sunarya Aos Kuswandi Ayuning Budiati Bachtiar Bachtiar Bambang Agus Diana Bambang Diana Darmanto Darmanto Didik G. Suharto Erlambang Budi Darmanto Fadly Achmad Fithriyah Susanti Fitri Yunianto Hapsari Fitri Yunianto Hapsari Florentina Ratih Wulandari Ika Dewi Prasasti Latifah Indera Pratama Putra Salmon Isnaeni Yuliani Jayanti Armida Kukuh Hanna Prapanca M. Nur Affandi Muh. Amir Muh. Amir Muh. Amir Novi Ardiansyah Novi Astova Asnah Nur Ambia Rahmat Hidayat Ratijun M. Lubis Ricky Patra Hakim Ridho Harta Ridho Harta, Ridho Rukin, Rukin S. Agus Santoso Sa'al Musrimin Hadi Samiun Samiun Sofjan Aripin Sumardiana Sumardiana* Susanti Tora Akadira Tora Akadira Tukiyat