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All Journal Journal of Contemporary Accounting Economics and Digital Business Review Jurnal Ekonomi Bisnis Dan Industri (EBI) Jurnal Pengabdian Bisnis dan Akuntansi Soedirman Pena Dimas: Jurnal Pengabdian Masyarakat Sinergi Abdimas: Jurnal Pengabdian Masyarakat
Dewi, Isti Riana
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Religion Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Public Health Social Sciences

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PERANCANGAN PENILAIAN KINERJA PERUSAHAAN MENGGUNAKAN BALANCED SCORECARD BERBASIS DIGITAL PADA PERUSAHAAN TEKSTIL DI CIREBON Dewi, Isti Riana; Puspitarini, Dewi Anggun
Jurnal EBI Vol 6, No 2 (2024): Jurnal Ekonomi Bisnis dan Industri
Publisher : Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52061/ebi.v6i2.310

Abstract

Hanjani Group is a company related to the textile industry. In the performance evaluation process, currently there is no system that can enter all sales data at each branch of the company. The proposed solution is creating a website using the balanced scorecard method that allows the evaluation process to be presented with practical nominal results in performance assessment when viewed from four perspectives, there are finance, customers, internal business processes, and growth. This website provides a better view that managers will use to conduct statistical processes and compare systems from various branches of the company because it allows for integration or connection between disciplines. Elements of system analysis and design are explained using context diagrams, flowcharts, DFDs, and ERDs. The steps taken by designing a software system using PHP (metatext preprocessor) as the translation language and MySQL as the database manager. After testing by the company owner, this website can load performance evaluation reports at various branches of the company in Hanjani Group. Key words: Performance Assessment, Balanced Scorecard, Hanjani Group
IMPLEMENTATION OF CULTURE ORGANIZATION FOR INCREASING CUSTOMER SATISFACTION AT PT BANK RAKYAT INDONESIA UNIT PLUMBON Ayu Lestari, Ni Wayan Fitriana; Dewi, Isti Riana
Jurnal EBI Vol 5, No 2 (2023): Jurnal Ekonomi Bisnis dan Industri
Publisher : Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52061/ebi.v5i2.169

Abstract

The BRI Unit Plumbon Branch Office is a branch office that has a branch office service function in Cirebon. BRI branch offices are branch offices that carry out the function of collecting funds from the public in the form of savings and distributing them to the public in the form of credit or other means to improve people's lives. This study aims to identify and analyze the organizational culture model and the application of organizational cultural values at PT. Bank Rakyat Indonesia Cirebon Plumbon Unit so that they know what needs to be repaired and maintained. Organizational culture models and the application of organizational cultural values were identified and analyzed from organizational structure, human resource management policies, integrity, professionalism, customer satisfaction, exemplary and respect for human resources. This researcher used a purposive sampling technique. Data collection methods in-depth interviews and documentation. The results show that the organizational culture model and the application of organizational cultural values tend to show problems in terms of integrity and professionalism. The value of integrity tends to be lacking because the tenure is too short for contract workers, so organizational culture is not well understood, especially those at the forefront of service. Professionalism shows that most of the frontline services are contract workers who are given short training, so that knowledge of BRI products is lacking.Keywords: customer satisfaction, organizational culture, organizational cultural values
PELATIHAN MENCEGAH PLAGIARISME DENGAN PARAFRASE DAN MENDELEY REFERENCE MANAGER UNTUK MAHASISWA MBKM RISET FEB UNSOED Dewi, Isti Riana; Safitri, Telma Anis; Raissa, Ariella Raissa
Jurnal Pengabdian Bisnis dan Akuntansi Vol 3 No 2 (2024): Jurnal Pengabdian Bisnis dan Akuntansi Soedirman
Publisher : Jurusan Akuntansi Fakultas Ekonomi dan Bisnis Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/1.jpba.2024.3.02.14569

Abstract

MBKM riset merupakan program dari Kementerian Pendidikan, Kebudayaan, Riset dan Teknologi yang bertujuan untuk mempersiapkan mahasiswa dalam menghadapi dunia kerja atau karier akademis, serta meningkatkan kualitas penelitian di Indonesia. Fakultas Ekonomi dan Bisnis Unsoed terdapat beberapa mahasiswa dengan masa studi yang belum sesuai harapan. Hal tersebut perlu dicegah dengan meningkatkan kapasitas mahasiswa dalam menulis artikel ilmiah melalui beberapa cara seperti parafrase dan manajemen referensi melalui mendeley reference manager untuk menghindari plagiarisme sehingga pembuatan artikel ilmiah menjadi lebih efektif dan efisien. Metode pelaksanaan pengabdian kepada masyarakat meliputi persiapan pelatihan, pelaksanaan pelatihan, evaluasi dan umpan balik, tindak lanjut, dan pelaporan kegiatan.
Membangun Niat Beli Melalui Penguatan Persepsi Konsumen pada Platform E-Commerce Hidayah, Asmi Ayuning; Dewi, Isti Riana
Economics and Digital Business Review Vol. 6 No. 2 (2025): February - July
Publisher : STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/ecotal.v6i2.2653

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh persepsi konsumen terhadap niat beli pada platform e-commerce. Fokus utama penelitian ini adalah bagaimana kualitas website, reputasi merek, kepercayaan, dan persepsi risiko memengaruhi persepsi konsumen, yang selanjutnya berdampak pada niat beli. Penelitian ini menggunakan pendekatan kuantitatif dengan metode Structural Equation Modeling (SEM-AMOS). Data yang dikumpulkan melalui kuesioner online sebanyak 200 responden pengguna aktif e-commerce, khususnya Shopee, di Indonesia. Hasil penelitian menunjukkan bahwa kualitas website, reputasi merek, dan kepercayaan berpengaruh positif signifikan terhadap persepsi konsumen, sedangkan persepsi risiko berpengaruh negatif. Persepsi konsumen terbukti berpengaruh signifikan terhadap niat beli. Temuan ini memberikan implikasi penting bagi strategi pemasaran digital, khususnya dalam membangun persepsi positif untuk mendorong intensi pembelian.
PENILAIAN KINERJA BERBASIS BALANCE SCORECARD PADA PERUSAHAAN Fauzi, Feri; Kanivia, Aan; Dewi, Isti Riana; Aeni, Nurul; Hendrawan, Michael
Jurnal EBI Vol 7, No 01 (2025): Jurnal Ekonomi Bisnis dan Industri
Publisher : Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52061/ebi.v7i01.388

Abstract

This study examines the application of the Balance Scorecard as a performance assessment method. In general, performance appraisal often focuses only on the company's financial information. By utilizing the Balanced Scorecard, organizations can be more effective in conveying their business strategy and setting goals to realize the vision and mission that will create strategic progress and improvement to achieve optimal performance of an organization. This study aims to analyze performance evaluation using the Balanced Scorecard approach in an organization. This study applies the literature review method as a research approach. The results of this study show that organizations that apply the Balanced Scorecard and conduct analysis involve four aspects. That way, the organization can monitor progress in achieving competitive advantage, as well as being able to realize the vision-mission and strategy that has been determined through a more structured performanceassessment. Key words: Balanced scorecard, Performance assessment, Business strategy
Penerapan Kaizen dan CRM dalam Meningkatkan Daya Saing UMKM Bulu Mata di Purbalingga Safitri, Telma Anis; Dewi, Isti Riana; Hidayah, Asmi Ayuning; Aslindar, Dwi Astarani
Sinergi Abdimas Jurnal Pengabdian Masyarakat Vol 4 No 1 (2025): Sinergi Abdimas Jurnal Pengabdian Masyarakat
Publisher : Fakultas Ekonomi & Bisnis Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/siabdi.v4i1.16343

Abstract

Eyelash SMEs in Purbalingga have great potential to grow, but still face challenges such as disorganized workplaces, low operational efficiency, and a lack of effective customer relationship management. This community engagement program aims to enhance the competitiveness of these SMEs through the application of Kaizen principles using the 5S method, as well as Customer Relationship Management (CRM) strategies. The implementation involved problem identification, training, execution, monitoring, and evaluation. The results show significant improvements in productivity, product quality, and customer satisfaction and loyalty. The application of Kaizen created a more efficient and organized work environment, while CRM strengthened customer relationships through a more personal and structured approach. This program demonstrates that the synergy between operational improvement and relational marketing strategies can be an effective solution to increase the competitiveness of SMEs in an increasingly competitive market.
Fraud risk and trust on the intention to buy of e-commerce Puspitarini, Dewi Anggun; Purnama, Prawira Aros; Dewi, Isti Riana
Journal of Contemporary Accounting Volume 3 Issue 1, 2021
Publisher : Master in Accounting Program, Faculty of Business & Economics, Universitas Islam Indonesia, Yogyakarta, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/jca.vol3.iss1.art5

Abstract

This study aims to analyze and obtain empirical evidence of deceptive behavior as a moderating variable of trust in purchasing through e-commerce purchase intentions. The data of this research were obtained from the results of collecting a questionnaire of 100 respondents who were consumers who had made transactions through e-commerce sites. Testing the hypothesis in this study using the measurement model (Outer Model) and structural models (Inner Model) with the application of Partial Least Square (PLS). The PLS program used is SmartPLS version 3.02.8. The results of this study indicate that trust has a positive effect on purchase intentions. However, with deceptive behavior as moderation, deceptive behavior weakens the relationship between trust in purchasing through E-Commerce and purchase intention as a mediating variable. Purchase intention is proven to be a mediating variable that mediates trust in mentally buying. The government should be more assertive in handling cases of e-commerce crime that are rife to create security and comfort for e-commerce site users.
Social Enterprise Development Strategy through Ecobrick Production and Creative Marketing Campaigns: A Study of Srikandi Waste Bank Larasati Siswanta, Anggitariani Rayi; Hidayah, Asmi Ayuning; Dewi, Isti Riana; Safitri, Telma Anis
Pena Dimas: Jurnal Pengabdian Masyarakat Vol 4, No 1 (2025): Pena Dimas: Jurnal Pengabdian Masyarakat
Publisher : Universitas Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/penadimas.v4i1.29148

Abstract

The Srikandi Waste Bank in Petir Village, Kalibagor, has faced challenges in managing waste due to limited human resources, insufficient managerial skills to apply science and technology, and inadequate infrastructure. As a result, unprocessed waste accumulates, occupying space and disrupting operations. To address this issue, community service activities were implemented, including training in the production of ecobricks and other marketable recycled products, the introduction of simple waste management technologies, and the optimization of storage spaces. These activities were complemented by post-training support, particularly in the use of social media for online marketing. The methodology adopted was the Asset-Based Community Development (ABCD) model, which emphasizes leveraging existing community resources and capacities. This approach enabled participants to apply newly acquired skills in creating added value from waste materials. The outcomes demonstrated increased production of ecobricks and creative recycled products, improved use of social media for marketing, and better organization of operational spaces. The synergy of this program has strengthened local waste management systems, contributed to environmental protection, and enhanced economic opportunities for the community. This aligns directly with several Sustainable Development Goals (SDGs): SDG 8 (Decent Work and Economic Growth) through the creation of green entrepreneurship opportunities; SDG 11 (Sustainable Cities and Communities) by fostering environmentally responsible waste practices; and SDG 12 (Responsible Consumption and Production) through the promotion of recycling and waste reduction. The program’s outcomes illustrate how community empowerment and the adoption of simple, replicable technologies can effectively support sustainable rural development and contribute to achieving global sustainability targets.
Co-Authors Aslindar, Dwi Astarani Ayu Lestari, Ni Wayan Fitriana Fauzi, Feri Hendrawan, Michael Kanivia, Aan Larasati Siswanta, Anggitariani Rayi Nurul Aeni Purnama, Prawira Aros Puspitarini, Dewi Anggun Raissa, Ariella Raissa Telma Anis Safitri