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All Journal Jurnal Akademi Pariwisata Medan GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Akomodasi Agung
Tarigan, Nirwaty
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Agriculture, Biological Sciences & Forestry Computer Science & IT Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Physics Social Sciences Other

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Journal : GANDRUNG: Jurnal Pengabdian Kepada Masyarakat

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Workshop Soft Skills Customer Service untuk Siswa SMK Perkantoran PAB 3 Medan Estate Sharina Amanda; Handayani, Cici; Hastuty, Widy; Sipayung, Tumini; Tarigan, Nirwaty; Harizahayu
GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Vol. 6 No. 2 (2025): GANDRUNG: Jurnal Pengabdian Kepada Masyarakat
Publisher : Fakultas Olahraga dan Kesehatan, Universitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/gandrung.v6i2.5585

Abstract

This community service activity aims to enhance soft skills in customer service for students of SMK Perkantoran (Office Vocational School) PAB 3 Medan Estate. Soft skills are as important as skills in communication skills, empathy, service ethics, and emotional management are essential competencies for prospective administrative office workers. There are interactive workshops, group discussions, and customer service simulations as part of this community service activity. In this event, it can be found that participants demonstrated improved understanding and practical skills in customer interactions. This activity is expected to positively contribute to the students' readiness to enter the workforce
Co-Authors Amanda, Sharina Cici Handayani, Cici Harizahayu, Harizahayu Hastuty, Widy Sipayung, Tumini Tambunan, Lyandru Togu Mulia