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Theresiana, Yunita
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PENGARUH TOTAL QUALITY SERVICE TERHADAP KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT LAGITA KABUPATEN BENGKULU UTARA Normala Tarigan; Hartian Pansori; Yunita Theresiana; Susilawati; Daisy Novira
Mitra Raflesia (Journal of Health Science) Vol. 17 No. 1 (2025)
Publisher : LPPM STIKES BHAKTI HUSADA BENGKULU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51712/v867vd70

Abstract

ABSTRAK Tujuan Penelitian ini bertujuan untuk menganalisis pengaruh Total Quality Service (TQS) yang terdiri dari tujuh dimensi: infrastruktur, kualitas personil, proses perawatan klinis, prosedur administrasi, indikator keselamatan, keseluruhan pengalaman medis yang diterima, dan tanggung jawab sosial terhadap kepuasan pasien di RSUD Lagita, Bengkulu Utara. Metode Desain penelitian adalah kuantitatif asosiatif dengan pendekatan cross-sectional. Sampel sebanyak 97 pasien rawat inap dipilih secara purposive. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan regresi linear berganda. Hasil Hasil menunjukkan bahwa semua variabel TQS berpengaruh signifikan terhadap kepuasan pasien secara simultan (R² = 90,3%). Secara parsial, kualitas personil, prosedur administrasi, indikator keselamatan, dan pengalaman medis paling dominan dalam memengaruhi kepuasan pasien.. Kesimpulan Rumah sakit disarankan meningkatkan kualitas pelayanan melalui pelatihan SDM, penyederhanaan prosedur, peningkatan keselamatan pasien, dan pendekatan berbasis pengalaman pasien.   Kata kunci: Total Quality Service, Kepuasan Pasien, RSUD, Kualitas Pelayanan, Bengkulu   Abstract This study aims to analyze the effect of Total Quality Service (TQS), consisting of seven dimensions—namely infrastructure, personnel quality, clinical care processes, administrative procedures, safety indicators, overall medical experience, and social responsibility—on inpatient satisfaction at RSUD Lagita, North Bengkulu Regency. The research employed a quantitative associative method with a cross-sectional approach. A total of 97 inpatients were selected using purposive sampling. Data were collected using structured questionnaires and analyzed through multiple linear regression. The results showed that all TQS dimensions simultaneously had a significant effect on patient satisfaction (R² = 90.3%). Partially, the most influential dimensions were personnel quality, administrative procedures, safety indicators, and overall medical experience. The findings suggest that hospital management should enhance service quality through human resource training, simplification of administrative processes, improvement of patient safety systems, and patient experience-based approaches. This study offers practical implications for improving hospital service quality, particularly in regional public hospitals with limited resources. Keywords: Total Quality Service, Patient Satisfaction, Public Hospital, Health Service Quality, Bengkulu
Analysis Of Human Relations And Physical Work Environment Conditions On Employee Work Ethic At Rskj Soeprapto Bengkulu Province 2025 Rusli, Herpatika; Nurdan, Jon Hendri; Theresiana, Yunita
Jurnal Multidisiplin Dehasen (MUDE) Vol 4 No 3 (2025): Juli
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/mude.v4i3.8619

Abstract

Work ethic is a crucial factor in determining employee performance quality, especially in mental health service institutions. A poor work ethic can lead to decreased service quality and hinder institutional goals. This study aims to identify the factors influencing the work ethic of employees at Soeprapto Mental Hospital, Bengkulu Province, in 2025. A quantitative approach with a cross-sectional design was employed. A total of 92 permanent employees were selected using systematic random sampling. The independent variables included human relations, motivation, physical work environment conditions, work discipline, and job satisfaction. Data were collected using a structured questionnaire and analyzed through univariate, bivariate (Chi-square test), and multivariate analysis using binary logistic regression with the Backward LR method. The results revealed significant associations between all independent variables and employee work ethic (p < 0.05). However, multivariate analysis showed that only human relations and motivation had a statistically significant effect. Human relations emerged as the most dominant factor (Exp(B) = 14.241, p = 0.000), indicating that employees with good interpersonal relationships are 14 times more likely to demonstrate a strong work ethic. Motivation also showed a significant effect (Exp(B) = 4.266, p = 0.017). In conclusion, improving work ethic among hospital employees requires strategic efforts focused on fostering positive interpersonal relationships and enhancing both intrinsic and extrinsic motivation.
Analisis Pelaksanaan Program Jaminan Kesehatan Nasional (JKN) Penerima Bantuan Iuran (PBI) Di Kota Bengkulu Lestari, Dwi; Nurdan, Jon Hendri; Theresiana, Yunita
Jurnal Multidisiplin Dehasen (MUDE) Vol 4 No 4 (2025): Oktober
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/mude.v4i4.9437

Abstract

The National Health Insurance is a program government program that aims to provide certainty of comprehensive health insurance for every Indonesian citizen so that they can live healthy, productive, and prosperous. This study aims to evaluate the implementation of National Health Insurance for Contribution Assistance Recipients in Bengkulu City. This type of research is qualitative. This study uses a qualitative case study approach. The informants for this study were taken as many as 4 people taken by purposive sampling. Data analysis after the researcher finished collecting data in the field using interactive model analysis includes data reduction, data presentation and drawing conclusions. The results of the study found that the evaluation of the implementation of National Health Insurance for Contribution Assistance Recipients in Bengkulu City was quite successful because the context aspect was quite good, the input aspect was good, the process aspect was sufficient and the product aspect was good.
Analisis Faktor Yang Berhubungan Dengan Partisipasi Masyarakat Dalam Penerapan Kawasan Tanpa Rokok (KTR) di Kabupaten Lebong Wulandari, Wulandari; Darmawansyah, Darmawansyah; Theresiana, Yunita; Rohani, Tuti; Hermawati, Dwi
Jurnal Promotif Preventif Vol 7 No 4 (2024): Agustus 2024: JURNAL PROMOTIF PREVENTIF
Publisher : Fakultas Kesehatan Masyarakat Universitas Pancasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47650/jpp.v7i4.1393

Abstract

Kabupaten Lebong merupakan Kabupaten yang memiliki Peraturan Daerah Kawasan Tanpa Rokok, namun implementasinya belum berjalan optimal. Salah satu penyebabnya adalah partisipasi masyarakat yang kurang dalam penerapan kawasan tanpa rokok. Tujuan penelitian menganalisis faktor yang berhubungan dengan partisipasi masyarakat dalam penerapan Kawasan Tanpa Rokok di Kabupaten Lebong. Metode penelitian analitik kuantitatif dengan desain cross sectional dan teknik pengambilan sampel menggunakan accidental sampling sebanyak 69 orang masyarakat yang berkunjung di RSUD Kabupaten Lebong. Hasil penelitian menunjukkan ada hubungan pendidikan (p=0,000), pengetahuan (p=0,000), dan sikap (p=0,001) dengan partisipasi masyarakat dalam penerapan Kawasan Tanpa Rokok di Kabupaten Lebong. Saran, perlu ditingkatkannya sosialisasi tentang peraturan daerah mengenai Kawasan Tanpa Rokok, oleh pemerintah daerah dan organisasi perangkat daerah terkait.
FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA PERAWAT DI RSUD LAGITA KABUPATEN BENGKULU UTARA Sinarilah; Hartian Pansori; Yunita Theresiana; Tuti Rohani; Firman Bintara M.H
Mitra Raflesia (Journal of Health Science) Vol. 17 No. 2 (2025): Volume 17 Nomor 2 Juli-Desember 2025
Publisher : LPPM STIKES BHAKTI HUSADA BENGKULU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51712/frvmmp62

Abstract

Abstrak Latar Belakang: Kinerja perawat adalah pencapaian hasil kerja seorang perawat dalam melaksanakan seluruh tugasnya sesuai standar yang ditetapkan. Kinerja perawat berperan penting dalam menentukan mutu pelayanan rumah sakit, sehingga faktor-faktor yang memengaruhinya perlu dievaluasi. Penelitian ini menganalisis faktor-faktor yang berpengaruh terhadap kinerja perawat di RSUD Lagita, sebuah rumah sakit kelas D di Kabupaten Bengkulu Utara, yang pada tahun 2024 memiliki 50 perawat aktif. Metode: Penelitian menggunakan desain potong lintang (cross-sectional). Populasi sekaligus sampel adalah total 50 orang perawat di RSUD Lagita (total sampling). Data dikumpulkan melalui kuesioner terstruktur mengenai karakteristik responden dan faktor-faktor internal serta eksternal perawat, meliputi: tingkat pengetahuan, sikap, kerjasama tim, hubungan interpersonal, dan kompetensi. Kinerja perawat dikategorikan menjadi kinerja baik dan kurang baik. Analisis data menggunakan uji chi-square dan regresi logistik. Hasil: Sebagian besar perawat (68%) memiliki kinerja baik. Uji bivariat menunjukkan hubungan signifikan antara pengetahuan (p=0,048), sikap (p=0,013), dan kompetensi (p=0,030) dengan kinerja perawat. Sikap merupakan faktor paling dominan yang memengaruhi kinerja perawat (OR=9,419; 95%CI 3,170–118,969). Kesimpulan: Terdapat pengaruh signifikan dari faktor pengetahuan, sikap, dan kompetensi terhadap kinerja perawat. Tidak ditemukan pengaruh bermakna dari kerjasama tim dan hubungan interpersonal. Temuan ini menekankan pentingnya peningkatan sikap profesional, pengetahuan, dan kompetensi perawat melalui pelatihan dan pendidikan berkelanjutan. Kata kunci: kinerja perawat, pengetahuan, sikap, kompetensi, RSUD Lagita Abstract Background: Nurse performance refers to the outcomes achieved by nurses in carrying out their duties according to set standards. It plays a critical role in determining the quality of hospital services, thus its influencing factors need to be assessed. This study analyzes the factors influencing nurse performance at RSUD Lagita, a class D hospital in North Bengkulu Regency, which had 50 active nurses in 2024. Methods: A cross-sectional design was applied. The population and sample included all 50 nurses (total sampling). Data were collected using structured questionnaires that assessed respondent characteristics and both internal and external factors, including knowledge, attitude, teamwork, interpersonal relations, and competence. Nurse performance was categorized as good or poor. Data analysis employed chi-square tests and logistic regression. Results: Most nurses (68%) had good performance. Bivariate analysis revealed significant associations between knowledge (p=0.048), attitude (p=0.013), and competence (p=0.030) with performance. Attitude emerged as the most dominant factor (OR=9.419; 95%CI 3.170–118.969). Conclusion: Knowledge, attitude, and competence significantly influence nurse performance. Teamwork and interpersonal relations showed no significant effect. These findings highlight the importance of enhancing professional attitudes, knowledge, and competence through continuous training and education. Keywords: nurse performance, knowledge, attitude, competence, RSUD Lagita
Co-Authors Daisy Novira Darmawansyah Darmawansyah Dwi Lestari Firman Bintara M.H Harianja, Firman Bintara Maju Hartian Pansori Hermawati, Dwi Iman Soewono Ira Susanti Kamaluddin Kamaluddin Kamaluddin Lestari Nurjanah, Nimas Ayu Lili Erina Neni Triana, Neni Normala Tarigan Novira, Daisy Nurdan, Jon Hendri Pansori, Hartian Rusli, Herpatika Sinarilah Sriati sriati sriati Susilawati Tuti Rohani, Tuti Venasari Wulandari Wulandari