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All Journal Journal of Enterprise and Development (JED) Management and Accounting Expose
Ina Gandawati Djamhur
Fakultas Ekonomi Dan Bisnis Universitas Sahid
Economics, Econometrics & Finance

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Kesenjangan Expected Service dan Perceived Service dalam Service Quality di Stasiun Commuter Line Jakarta Nisrin, Mesel Ghea Hilyati; Djamhur, Ina Gandawati
Management & Accounting Expose Vol 2, No 1 (2019)
Publisher : Universitas Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36441/mae.v2i1.96

Abstract

Terdapat permasalahan ketidaksesuaian harapan dan persepsi penumpang terhadap pelayanan petugas tiket PT Kereta Commuter Indonesia (KCI) pada Commuter Vending Machine (CVIM) khususnya di wilayah Jakarta. Penumpang mempersepsikan petugas tiket belum memberikan pelayanan yang baik seperti yang tertera dalam nilai budaya pelayanan prima. Penelitian ini bertujuan menganalisis harapan dan persepsi penumpang terhadap pelayanan petugas. Penelitian ini merupakan penelitian kuantitatif, menggunakan pendekatan komparatif antara harapan dan persepsi. Hasil penelitian menunjukkan nilai harapan lebih besar daripada nilai persepsi. KCI perlu melakukan evaluasi secara berkala terhadap pelayanan petugas tiket terutama di stasiun Jakarta Kota yang memiliki nilai ketidaksesuaian cukup tinggi. Petugas tiket harus meningkatkan kemampuannya, baik dalam berkomunikasi maupun penyampaian pelayanan kepada penumpang.
Kesenjangan Expected Service dan Perceived Service dalam Service Quality di Stasiun Commuter Line Jakarta Mesel Ghea Hilyati Nisrin; Ina Gandawati Djamhur
Management & Accounting Expose Vol 2, No 1 (2019)
Publisher : Universitas Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36441/mae.v2i1.96

Abstract

Terdapat permasalahan ketidaksesuaian harapan dan persepsi penumpang terhadap pelayanan petugas tiket PT Kereta Commuter Indonesia (KCI) pada Commuter Vending Machine (CVIM) khususnya di wilayah Jakarta. Penumpang mempersepsikan petugas tiket belum memberikan pelayanan yang baik seperti yang tertera dalam nilai budaya pelayanan prima. Penelitian ini bertujuan menganalisis harapan dan persepsi penumpang terhadap pelayanan petugas. Penelitian ini merupakan penelitian kuantitatif, menggunakan pendekatan komparatif antara harapan dan persepsi. Hasil penelitian menunjukkan nilai harapan lebih besar daripada nilai persepsi. KCI perlu melakukan evaluasi secara berkala terhadap pelayanan petugas tiket terutama di stasiun Jakarta Kota yang memiliki nilai ketidaksesuaian cukup tinggi. Petugas tiket harus meningkatkan kemampuannya, baik dalam berkomunikasi maupun penyampaian pelayanan kepada penumpang.
Assessing Socio-Economic Sustainability in Coastal Tourism Destinations of North Jakarta, Indonesia Kartika, Dewi Gita; Djamhur, Ina Gandawati; Ismayanti
Journal of Enterprise and Development (JED) Vol. 6 No. 3 (2024): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v6i3.11215

Abstract

Purpose: This research aims to evaluate the socio-economic sustainability of 12 coastal tourism destinations in North Jakarta, recognized since 2011, by assessing their levels of social and economic sustainability.Method: The study uses a descriptive research design with a quantitative approach, employing scoring analysis techniques. Data were collected through observations and Focus Group Discussions (FGDs) with key informants from the 12 coastal tourism destinations in North Jakarta.Result: The scoring-based evaluation ranked the 12 destinations based on their socio-economic sustainability performance. Four areas—Kelapa Gading, Sunda Kelapa, Tanjung Priok, and Ancol—were categorized as highly sustainable, while Bahtera Jaya Yacht Club was identified as the least socio-economically sustainable. Overall, the 12 coastal tourism destinations in North Jakarta were classified as fairly sustainable from a socio-economic perspective.Practical Implications for Economic Growth and Development: This study identifies key areas for enhancing socio-economic sustainability in 12 coastal tourism destinations, which can inform policy and investment decisions to boost local economies and stimulate growth in surrounding sectors such as creative industries, trade, and services, by promoting local products and increasing income for local businesses.
Assessing Socio-Economic Sustainability in Coastal Tourism Destinations of North Jakarta, Indonesia Kartika, Dewi Gita; Djamhur, Ina Gandawati; Ismayanti
Journal of Enterprise and Development (JED) Vol. 6 No. 3 (2024): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v6i3.11215

Abstract

Purpose: This research aims to evaluate the socio-economic sustainability of 12 coastal tourism destinations in North Jakarta, recognized since 2011, by assessing their levels of social and economic sustainability.Method: The study uses a descriptive research design with a quantitative approach, employing scoring analysis techniques. Data were collected through observations and Focus Group Discussions (FGDs) with key informants from the 12 coastal tourism destinations in North Jakarta.Result: The scoring-based evaluation ranked the 12 destinations based on their socio-economic sustainability performance. Four areas—Kelapa Gading, Sunda Kelapa, Tanjung Priok, and Ancol—were categorized as highly sustainable, while Bahtera Jaya Yacht Club was identified as the least socio-economically sustainable. Overall, the 12 coastal tourism destinations in North Jakarta were classified as fairly sustainable from a socio-economic perspective.Practical Implications for Economic Growth and Development: This study identifies key areas for enhancing socio-economic sustainability in 12 coastal tourism destinations, which can inform policy and investment decisions to boost local economies and stimulate growth in surrounding sectors such as creative industries, trade, and services, by promoting local products and increasing income for local businesses.
Co-Authors Dewi Gita Kartika Ismayanti Mesel Ghea Hilyati Nisrin Nisrin, Mesel Ghea Hilyati