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All Journal JURNAL DESTINASI PARIWISATA BAREKENG: Jurnal Ilmu Matematika dan Terapan Jurnal Manajemen Informasi dan Administrasi Kesehatan Jurnal Dunia Kesmas Jurnal Pengabdian kepada Masyarakat Nusantara JUMANTIK (Jurnal Ilmiah Penelitian Kesehatan)
Febby Sonya Matulessy
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Engineering Environmental Science Health Professions Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Transportation Other

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Analisis Kepuasan Wisatawan Terhadap Produk Wisata dan Strategi Pengembangan DTW Telaga Wopersnondi Biak Timur Hans S. M. Salakory; Febby Sonya Matulessy; Yansen M. I Saragih
JURNAL DESTINASI PARIWISATA Vol 8 No 2 (2020): VOL 8, NO 2 (2020): (JULY-DECEMBER) JURNAL DESTINASI PARIWISATA
Publisher : Program Studi Sarjana Pariwisata, Fakultas Pariwisata, Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JDEPAR.2020.v08.i02.p18

Abstract

Visitors of Wipersnondi Lake had great hope of fulfilling their comfort when they arrived at the tourism sites, in fact the performance felt by visitors cannot satisfy all the expectations of visitors and had impact on their satisfaction and convenience. This study aims to determine the level of satisfaction of tourist visitors to the availability of elements of tourism products, and to find out its developments strategy. To answer the research problem, the analysis technique used is Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA). The results of research based on CSI show that visitors are not satisfied with the performance of tourism products at Wopersnondi Lake. Based on the results of the IPA analysis, the main priorities for tourism development in Wopersnondi Lake are increasing affordability and opening of public transport routes, improving cleanliness and increasing the number of toilets, specifically at the lake location, providing road directions to the location, and building health facilities like public health centers around Wopersnondi Lake. Furthermore, the unique aspects of Wopersnondi Lake that must be maintained are the beautiful view at the tourist location, the comfort of the tourist attraction, the coolness, the cleanliness, the quality of the road to the lake, the parking lot area, and the availability of trash cans are things that have actually been felt and have created comfort and good experience for visitors to Wopersnondi Lake. This development must support the development of other tourism products.. Key Word : Importance Performance Analysis, Customer Satisfaction Index.
Evaluasi Kepuasan Pelayanan Kesehatan Berdasarkan Indeks Kepuasan Masyarakat (IKM) di Puskesmas Sanggeng Salakory, Hans Sammy Marthin; Matulessy, Febby Sonya; Sillehu, Sahrir
JUMANTIK (Jurnal Ilmiah Penelitian Kesehatan) Vol 9, No 2 (2024)
Publisher : Prodi Kesehatan Masyarakat Fakultas Kesehatan Masyarakat UIN Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jumantik.v9i2.20904

Abstract

Public services are activities that benefit the community organised by the government, these activities are communal and have an impact on the satisfaction of service recipients. Puskesmas as one of the public service units is not always able to provide maximum satisfaction for the community, which in turn will have an impact on community dissatisfaction. In its activities, the Sanggeng Community Health Centre as a public service provider institution has not been able to provide excellent service to the community, causing many complaints from the community, especially regarding the attitude of officers who are less friendly, long in serving patients, and the cleanliness of the puskesamas that are less clean. This research was conducted with the aim of finding out the level of community satisfaction with services at the Sanggeng health centre. To answer the research problem, a quantitative descriptive method was used with the Community Satisfaction Index (CSI) analysis tool. The survey results show that the Sanggeng Health Centre received an CSI score of 77 with a quality score of B and good service performance. The service indicator with the highest CSI value is Facilities and infrastructure of 89 with a very good quality number (A), the indicator with the lowest CSI value is Service Time of 68 with a quality number C and service performance is not good. The other two indicators with Poor CSI are the first System, Mechanism, and Procedure, the CSI Value is 75. Second, Executor Behaviour, the CSI score is 76.
Analisis Pengaruh Motivasi, Disiplin, dan Lingkungan Kerja Terhadap Kinerja Pegawai pada Puskesmas Waplauw Hans Sammy Marthin Salakory; Febby Sonya Matulessy; Natasya Lopuhaa
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol. 7 No. 2 (2024): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v7i2.5898

Abstract

The quality of health services at the Waplauw Health Center is highly dependent on the optimal performance of its employees. Performance depends on various factors, including motivation, discipline, and work environment. The reality shows that some employees feel that their financial compensation needs to be increased, employees are often late for work, and there is a lack of supporting facilities, all three of which impact employee performance. This study aims to determine the effect of motivation, discipline, and work environment on employee performance at the Waplauw Health Center. The research method used is quantitative with a survey approach. The research sample was 56 employees of Waplauw Health Center—data collection using questionnaires tested for validity and reliability and data analysis using multiple linear regression. The results showed that motivation, discipline, and environment significantly affected employee performance. The work environment has the most dominant effect. The implication of this research for management is to increase employees' intrinsic motivation through various self-development programs, giving appropriate awards, and creating a conducive and supportive work environment.
Sosialisasi dan Edukasi Penggunaan Antibiotik yang Bijak sebagai Upaya Pencegahan Resistansi di Desa Nikulukan Patinasarany, Sweetlly S J; Lopuhaa, Elsa; Owen Sagat, Renier Oliver; Tetrapoik, Stillia Nelci; Matulessy, Febby Sonya; Sinay, Herlin; Marthin Salakory, Hans Sammy
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 6 No. 2 (2025): Jurnal Pengabdian kepada Masyarakat Nusantara Edisi April - Juni
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v6i2.6159

Abstract

Resistansi antibiotik merupakan masalah kesehatan masyarakat global yang semakin mengkhawatirkan, terutama di wilayah dengan akses layanan kesehatan terbatas seperti Desa Nikulukan. Salah satu faktor utama penyebab meningkatnya resistansi adalah penggunaan antibiotik yang tidak tepat dan tanpa pengawasan medis. Tujuan dari kegiatan pengabdian kepada masyarakat ini adalah untuk meningkatkan pengetahuan dan kesadaran warga mengenai penggunaan antibiotik yang bijak sebagai langkah preventif terhadap resistansi antibiotik. Metode pelaksanaan kegiatan dilakukan melalui sosialisasi edukatif dengan pendekatan ceramah interaktif, diskusi kelompok, serta pemutaran materi audiovisual. Kegiatan ini melibatkan 34 peserta dari berbagai latar belakang masyarakat. Evaluasi program dilakukan dengan menggunakan instrumen pre-test dan post-test berupa kuesioner dengan pertanyaan pilihan ganda (Ya/Tidak) untuk mengukur tingkat pemahaman peserta sebelum dan sesudah kegiatan. Hasil evaluasi menunjukkan adanya peningkatan yang signifikan dalam pemahaman peserta, ditunjukkan oleh rata-rata skor pre-test sebesar 31,6% dan skor post-test sebesar 92,5%, dengan selisih peningkatan sebesar 60,9%. Temuan ini menunjukkan bahwa kegiatan sosialisasi efektif dalam meningkatkan kesadaran masyarakat mengenai pentingnya berkonsultasi dengan tenaga medis, kepatuhan dalam penggunaan antibiotik, serta pemahaman terhadap risiko resistansi akibat penggunaan antibiotik yang tidak rasional. Simpulan dari kegiatan ini adalah bahwa edukasi yang terstruktur dan interaktif mampu mendorong perubahan perilaku masyarakat menuju penggunaan antibiotik yang lebih bertanggung jawab dan berorientasi pada kesehatan jangka panjang.
Edukasi Kesehatan Mental Pada Remaja Tingkat Sekolah Di Wilayah Kerja Puskesmas Belakang Soya Ibrahim, Ilyas; Pelu, Mutmaina; Cahyawati, Sunik; Marthin Salakory, Hans Sammy; Matulessy, Febby Sonya
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 6 No. 1 (2025): Jurnal Pengabdian kepada Masyarakat Nusantara Edisi Januari - Maret
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v6i1.5447

Abstract

Kegiatan pengabdian masyarakat ini dilaksanakan di SMP Pertiwi Ambon, wilayah Puskesmas Belakang Soya, dengan tujuan meningkatkan pemahaman dan kesadaran remaja tentang kesehatan mental serta mendorong pencegahan dini terhadap gangguan kesehatan mental. Masalah yang ditemukan adalah kurangnya pemahaman siswa mengenai pentingnya kesehatan mental, dampaknya terhadap fisik, dan langkah-langkah yang harus dilakukan saat menghadapi masalah. Solusi yang diterapkan adalah edukasi berbasis sosialisasi dengan metode interaktif. Berdasarkan hasil pre-test dan post-test, terjadi peningkatan signifikan dalam pemahaman siswa, dengan rata-rata nilai meningkat dari 46,94% menjadi 97,96%. Sosialisasi ini juga berhasil mengurangi kebingungan siswa mengenai langkah penanganan masalah kesehatan mental dan meningkatkan kesadaran tentang pentingnya menjaga kesehatan mental secara preventif. Hasil kegiatan menunjukkan bahwa program ini berhasil berjalan sesuai rencana, dengan antusiasme dan partisipasi aktif dari peserta. Program ini memberikan dampak positif dalam mempersiapkan siswa menghadapi tantangan kesehatan mental di masa depan dan membantu mengurangi stigma terkait isu kesehatan mental.
Measurement of Saumlaki Community Health Center Service Quality Using Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI) Salakory, Hans Sammy Marthin; Matulessy, Febby Sonya; Lating, Zulfikar; Ibrahim, Ilyas
Jurnal Dunia Kesmas Vol 14, No 3 (2025): Volume 14 Nomor 3
Publisher : Persatuan Dosen Kesehatan Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jdk.v14i3.20841

Abstract

Public Health Center is the frontline of health care services in Indonesia, both for individuals and communities. Public Health Center plays an important role in achieving the highest level of health for the community. Ideally, Public Health Center should be able to provide excellent service to the public, thereby providing maximum satisfaction. In reality, the services provided by Public Health Center of Saumlaki to the public do not fully meet patient expectations and there are still weaknesses that lead to complaints and dissatisfaction among patients. This study was developed to determine the level of satisfaction of the community in the working area of Public Health Center of Saumlaki towards the services provided. The analytical technique used is the servqual method with the Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI) approach. The results of the analysis showed that the CSI value was 76.41%, which means that patients are satisfied with the services provided. The IPA value shows 80.47% for the Tangibles (Physical Facilities) dimension, 77.97% Reliability (Reliability), 79.56% Responsiveness (Responsiveness), Assurance (Assurance) of 82.38%, Empathy (Empathy) of 81.47%. With an average value of 80.37%, which means that the dimensions of service quality in the patient's perception are less satisfied.
ANALISIS SHIFT-SHARE TERHADAP PEREKONOMIAN KOTA SORONG Salakory, Hans Sammy Marthin; Matulessy, Febby Sonya
BAREKENG: Jurnal Ilmu Matematika dan Terapan Vol 14 No 4 (2020): BAREKENG: Jurnal Ilmu Matematika dan Terapan
Publisher : PATTIMURA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (891.082 KB) | DOI: 10.30598/barekengvol14iss4pp575-586

Abstract

The growth of GDRP of Manokwari regency has a negative growth in the last few years, this shows the poor performance of the regional economy as a result of the utilization of production factors that are not optimal. This research aims to calculate and analyze the growth of economic sectors, the competitiveness of the economy and the growth profile of economic sectors in Sorong city with a proxy for GDRP from 2013 to 2018. The analysis method used is quantitative desctitive method with Shift-Share analysis approach. The research results show that positive growth in the economy of West Papua has had a positive impact on economic sectors in Sorong city. The sector that has the biggest impact from the economic growth of West Papua province is the construction sector and the smallest is the electricity and gas sector. At the provincial level, the sectors with negative growth are Agriculture, Forestry and Fishing sectors, Mining and Quarrying sectors, as well as the manufacturing sector which causes sluggish growth in the same sectors in the city of Sorong. In terms of competitiveness, only the Mining and Quarrying sector in the city of Sorong has competitiveness against the same sector in West Papua province. Only six economic sectors with progressive growth and as many as eleven economic sectors have negative growth.
Co-Authors Cahyawati, Sunik Hans S. M. Salakory Ibrahim, Ilyas Lating, Zulfikar Lopuhaa, Elsa Marasabessy, Rio Irawan Natasya Lopuhaa Owen Sagat, Renier Oliver Papalia, Yunita Patinasarany, Sweetlly S J Pelu, Mutmaina Salakory, Hans Sammy Marthin Sillehu, Sahrir Sinay, Herlin Tetrapoik, Stillia Nelci Yansen M. I Saragih