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All Journal Pinisi Business Administration Review JIMAD : Jurnal Ilmiah Multidisiplin
Setitit, Ignasius
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Social Sciences Other

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The Effect of Employee Professionalism on the Quality of Public Services at the Population and Civil Registration Office in Ambon City Setitit, Ignasius; Lesnussa, Johny Urbanus
Pinisi Business Administration Review Volume 5 Nomor 1, March 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v5i1.44843

Abstract

The Ambon City Civil Registry Population Service as a public organization/bureaucracy whose function is to provide public services, is suspected of not optimally providing services that satisfy the user community. This is indicated by the frequent emergence of complaints from the user community about the quality of services provided by the apparatus. So to analyze this problem, the associative method is used using the Pearson Product Moment Correlation formula and to test the significance level of the existing relationship, the t-count formula is used. From the results of the analysis, a correlation value of 0.866 was obtained, then the correlation results were tested for the significance level using the t-count formula, the result of which was 2.839. the effect of variable X on variable Y is 75%. From the results of this analysis it can be said that there is a significant influence between employee professionalism on the quality of public services at the Ambon City Population and Civil Registration Office.
Public Service Delivery in Remote Villages: An Assessment Using the SERVQUAL Model in Allang, Maluku Huwae, Grisela; Renyut, Bernard C; Setitit, Ignasius
JIMAD : Jurnal Ilmiah Multidisiplin Vol. 2 No. 4 (2025): JIMAD : Jurnal Ilmiah Multidisiplin (July)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/jimad.v2i4.744

Abstract

This study aims to evaluate the quality of public services in Allang Village, Leihitu Barat Subdistrict, Central Maluku Regency using a qualitative approach based on the SERVQUAL model. The background of this research stems from the fact that public services at the village level, particularly in archipelagic regions such as Maluku, still face various challenges including limited infrastructure, low work discipline among village officials, and suboptimal digitalization of services. Data were collected through semi-structured interviews, field observations, and document analysis involving 8 village officials and 41 community service users. The results indicate that, in general, public service delivery in Allang Village falls into the category of fairly good. The dimensions of responsiveness and empathy are the most prominent, as reflected in the responsive, friendly attitudes and social concern of the village officials towards the community. Meanwhile, the tangible and reliability dimensions still require improvement, particularly regarding the adequacy of service facilities and the consistency of staff attendance. These findings highlight the importance of strengthening the capacity of village officials, improving infrastructure, and implementing technology-based service systems to enhance accountability and efficiency. This study is expected to serve as a reference in formulating village public service policies that are more professional, participatory, and sustainable.
Product Quality, Price, and Consumer Knowledge as Determinants of Cajuput Oil Purchasing Decisions Solissa, Anita; Setitit, Ignasius; Renyut, Selvia F. G.
JIMAD : Jurnal Ilmiah Multidisiplin Vol. 2 No. 4 (2025): JIMAD : Jurnal Ilmiah Multidisiplin (July)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/jimad.v2i4.748

Abstract

This study aims to analyze the influence of product quality, price, and consumer knowledge on purchasing decisions of cajuput oil in Unet Village, Fena Fafan District, Buru Regency. The research employed a quantitative approach, with data collected through questionnaires distributed to consumers who have purchased local cajuput oil. The results indicate that product quality has a significant influence on purchasing decisions, followed by consumer knowledge and price. These findings emphasize that consumers prioritize product quality and the information they possess when making purchasing decisions, while price remains a consideration but is not the main factor. This study recommends improving product quality, educating consumers, and setting prices that reflect the value offered as strategies to increase buying interest.
The Influence Of Public Perception On The Quality Of Health Services (A Study At Suli Community Health Center, Salahutu District, Central Maluku Regency) Ratsuala, Remsi Dominggus; Setitit, Ignasius; Jacobs, Samie L.
JIMAD : Jurnal Ilmiah Multidisiplin Vol. 3 No. 1 (2025): JIMAD : Jurnal Ilmiah Multidisiplin (Oktober)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/jimad.v3i1.866

Abstract

This study aims to analyze the influence of community perceptions on the quality of health services at the Suli Public Health Center. Using a quantitative approach with a sample of 73 respondents, data were collected through questionnaires and analyzed using descriptive and inferential statistics. The research instruments were proven valid and reliable, with Cronbach’s Alpha values of 0.876 and 0.902. The classical assumption tests normality, multicollinearity, and heteroscedasticity were fulfilled, validating the feasibility of linear regression analysis. The results of the simple linear regression show a positive and significant relationship between community perception and service quality, with a regression coefficient of 0.453. The t-test and F-test results also confirm the significance of this influence, with p-values less than 0.05. The coefficient of determination (R²) was 0.242, indicating that 24.2% of the variation in service quality can be explained by community perception. The findings highlight the important role of community perception in shaping the quality of health services, and suggest that future service improvements should consider public opinion as a key factor.
Co-Authors Huwae, Grisela Jacobs, Samie L. Lesnussa, Johny Urbanus Ratsuala, Remsi Dominggus Renyut, Bernard C Renyut, Selvia F. G. Solissa, Anita