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All Journal Jurnal Computech & Bisnis (e-Journal) Kontigensi: Jurnal Ilmiah Manajemen Acman: Accounting and Management Journal Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal) Majalah Bisnis & IPTEK
Dwiyanisa, Ashila
STIE Pasundan, Bandung
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Library & Information Science Social Sciences

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The Impact of Price and Promotion on The Consumer's Buying Behavior in The Metropolitan Region of Bandung Edi Supriadi; Irena Larashati; Ashila Dwiyanisa; Annita Jannah; Octaviane Herawati
Majalah Bisnis & IPTEK Vol. 16 No. 1 (2023): Majalah Bisnis & IPTEK
Publisher : Pusat Penelitian dan Pengabdian Pada Masyarakat (P3M) STIE Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55208/q4n40359

Abstract

The present research endeavors to examine the impact of price and promotion on the consumer's buying behavior in the metropolitan region of Bandung. The study employs path analysis to establish that consumer choices are significantly influenced by both price and promotion. The study's sample comprises 81 customers, which accounts for 7% of the total transactions that occurred in 2019. The influence of price on consumer purchase decisions is positively correlated, whereas promotion has both a direct and indirect positive impact. The present findings are consistent with prior research, emphasizing the crucial significance of price and promotion in influencing consumer behavior. The findings have led to the formulation of suggestions for enterprises that are functioning in the region of Bandung. It is recommended to perform a thorough examination of diverse pricing benchmarks in order to evaluate competitiveness and the consumer's value proposition. It is advisable to allocate resources towards efficacious promotional strategies in order to augment consumer awareness and stimulate interest in products. The implementation of successful promotional strategies has the potential to exert a favorable impact on the purchasing behavior of consumers. Additional research could delve into alternative factors that may influence consumer decision-making, thereby augmenting comprehension of consumer behavior through the inclusion of supplementary variables. The research acknowledges a number of constraints. The study exclusively centers on the influence of price and promotion in relation to purchase behavior, disregarding other variables such as product excellence, brand image, and customer support. Subsequent studies may consider incorporating these variables to conduct a more thorough analysis. Notwithstanding the aforementioned constraints, this research offers significant perspectives for enterprises in Bandung to guide their pricing and promotional approaches.
Factors Forming E-Service Satisfaction of PJP QRIS on Micro Business Merchants in Bandung City with E-Servqual Approach and E-Service Satisfaction Model Dwiyanisa, Ashila; Larashati, Irena; Muthmainah, Freiti Cindy; Rachadi, Raden Ali Akbar; Nurdianti, Siti Sabrina
Jurnal Computech & Bisnis (e-journal) Vol. 18 No. 2 (2024): Jurnal Computech & Bisnis (e-Journal)
Publisher : LPPM STMIK Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56447/xmrqpj69

Abstract

This research aims to identify the factors shaping electronic service satisfaction (e-service satisfaction) among micro business merchants in Bandung City using QRIS payment service providers (PJP). The study employs the E-Servqual and E-Service Satisfaction Model. Data were collected through surveys from 330 respondents who are QRIS users in micro businesses. The analysis method used is Exploratory Factor Analysis (EFA) to identify the most influential dimensions of e-service quality impacting user satisfaction. The results indicate four main factors that influence e-service satisfaction: reliability, responsiveness, assurance, and overall satisfaction. The study also finds a high level of QRIS adoption among micro-business merchants, with a preference for non-bank service providers. The research recommends that QRIS providers continue enhancing service quality, particularly in terms of response speed, system security, and reliability, to improve customer satisfaction and merchant loyalty
Co-Authors Annita Jannah Asep Rochyadi Suherman Dhea Bunga Annisa Edi Supriadi Endri Adi Wibowo Endri Adi Wibowo Febtryanti Yanelka Heryanto, Imam Imam Heryanto Irena Larashati Jannah, Dara Fitria Larashati, Irena Larashati, Irena Megawati, Imelda Megawati, Imelda Muthmainah, Freiti Cindy Nurdianti, Siti Sabrina Octaviane Herawati Rachadi, Raden Ali Akbar Resawati, Retno Rika Wahyuni Yudi Pratama Yudi Pratama