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All Journal Jurnal Teknoin Journal of Engineering and Management in Industrial System JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Semesta Teknika Jurnal Ilmiah Teknik Industri JURNAL PENGABDIAN KEPADA MASYARAKAT Journal of Industrial Engineering Management Metode : Jurnal Teknik Industri Jurnal Pengabdian Dharma Laksana Abdimas: Papua Journal Of Community Service Journal of Industrial System Engineering and Management AMMA : Jurnal Pengabdian Masyarakat GEMBIRA (Pengabdian Kepada Masyarakat) Industrial Engineering Journal-System
Mohammad Arief Nur Wahyudien
Universitas Muhammadiyah Sorong
Religion Arts Humanities Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Nursing Social Sciences Transportation Other

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Journal : industrial engineering journal-system

 1 
Analisa Proses Pelayanan JASTIP Dengan Metode Servqual Putri Ifa Febriyanti; Mohammad Arief Nur Wahyudien; Elisa Kusrini; Asih Ahistasari; Siswanto Siswanto
Industrial Engineering Journal – System Vol 1 No 1 (2022): Industrial Engineering Journal – System
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/system.v1i1.1972

Abstract

Jasa titip barang (JASTIP) menjadi satu layanan yang sangat dibutuhkan dan dapat menjadi solusi bagi mereka yang menyukai kemudahan dan kepraktisan dalam hal mengirimkan suatu barang terlebih jika itu menyangkut keterjangkauan wilayah sehingga menjadi sangat penting bagi masyarakat seiring dengan mahalnya biaya pengiriman melalui jasa pengiriman konfesional. Proses pelayanan jastip yang langsung bersentuhan dengan pelanggan sehingga perlu adanya keseimbangan dalam hal keinginan dan harapan pelanggan untuk meningkatkan kepuasan pelanggan dalam menggunakan jastip.Metode Servqual sangat cocok untuk mengukur tingkat kepuasan, tingkat kepentingan dan tingkat harapan pelanggan dengan menggunakan 5 dimensi pelayanan yaitu, bukti fisik, kehandalan, responsive, asuranci dan empati. Hasil dari penelitian ini dimana yang menjadi fokus untuk dilakuakan perbaikan yakni di kuadran A yaitu meliputi atribut yang dianggap sangat penting oleh pengguna namun pada kenyataan atribut ini belum sesuai kenyataan terdiri dari atribut ke 3,12,15,16,17,19,20,21 dan 22 dan kuadaran C yaitu merupakan wilayah yang memuat atribut yang dianggap Cukup penting oleh pengguna dan pada kondisi sesungguhnya kinerjanya tidak cukup baik terdiri dari atribut ke 10 dan 24.
Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan Maskapai Penerbangan Sriwijaya Air Yasir Iriansyah; Mirga Maulana Rachmadhani; Mohammad Arief Nur Wahyudien; Intan Iriani Supriatna
Industrial Engineering Journal – System Vol 1 No 02 (2023): Industrial Engineering Journal – System
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/system.v1i02.2257

Abstract

Tingkat kualitas pelayanan tidak dapat dinilai berdasarkan sudut pandang perusahaan tetapi harus dipandang dari sudut pandang penilaian pelanggan. Untuk mengukur kepuasan pelanggan, dalam hal ini (penumpang) sangat bermanfaat bagi perusahaan dalam rangka mengevaluasi posisi perusahaan saat ini dibandingkan dengan pesaing dan pengguna akhir. Pada tahun 2015 tercatat sebanyak 6.599 unit pesawat melakukan pendaratan (landing) dan sebanyak 6.645 unit pesawat melakukan take off di Bandara YI. Jumlah ini mengalami kenaikan untuk pesawat yang mendarat di bandara YI jika dibandingkan dengan tahun 2014, yaitu naik sebesar 18,92 persen. Semakin tingginya tuntutan dan harapan masyarakat terhadap kepuasan pelayanan khususnya pada maskapai penerbangan Sriwijaya Air. Tentu secara komprehensif dan berkesinambungan perlu terus dilakukan agar pihak manajemen maskapai dapat mengetahui kondisi pencapaian kinerjanya mengevaluasi dan selanjutnya berpeluang mengambil keputusan strategis maupun operasional. Dari variabel dimensi kualitas pelayanan yang terdiri dari lima variabel tangible, reliaibility, responseveness, assurance ,dan empathy yang berpengaruh terhadap kepuasan pelanggan Dari analisis regresi linier berganda terlihat bahwa nilai beta standardized dari variabel assurance (X5) pengaruhnya lebih kecil. Sehingga menjadi perhatian khusus untuk pihak maskapai penerbangan Sriwijaya Air di bandar udara Kota Sorong Propinsi Papua Barat untuk melakukan evaluasi terhadap variabel Empathy agar variabel tersebut meningkat.
Analisa Penyebab Kerusakan Generator Seri 3516 Metode FTA Darius salamuk; Mohammad Arief Nur Wahyudien; Mirga Maulana Rachmadhani; Ashar
Industrial Engineering Journal – System Vol 1 No 02 (2023): Industrial Engineering Journal – System
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/system.v1i02.2284

Abstract

The Caterpillar 3516 series generator engine is an acronym for a generator set, which is a machine or device consisting of a power generator (generator) with a propulsion engine arranged into a single unit to produce electricity with a certain unit. 3516 series generator engine components located or attached to the top of the cylinder block and fastened by special bolts. Leakage or damage to the cylinder head (cylinder head) will result in compression leaks and the engine cannot operate. Fault Tree Analysis is a technique used to identify risks that contribute to failure. Damage that occurs in the cylinder head components of the generator engine series 3516 s/n.25z04978. Processing Results There are 4 causes of damage that often occurs in the 3516 series generator engine, namely Human Factors, Machine Factors and Component Factors. Injector Damage, Valve Damage and Insert Damage and human factors.
Optimasi Produksi Gula Merah Menggunakan Metode Simpleks Rizal, Rizal; Wahyudien, Mohammad Arief Nur; Ahistasari, Asih; Tajuddin, Tamrin; Maulana, Mirga Maulana
Industrial Engineering Journal – System Vol 2 No 01 (2023): Industrial Engineering Journal – System
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/system.v2i01.3083

Abstract

The PWJ Brown Sugar Factory is one of the MSME industries which operates in the F&Bproduction sector, mainly brown sugar production. Sales at this factory often change every month.Therefore, it is necessary to plan production quantities so there are no excesses or shortages whenproducing brown sugar. According to available resources, this research aims to optimizeproduction and profits in making brown sugar at the PWJ Brown Sugar Factory. To maximizeprofits, the simplex linear programming method will be used. The linear programming methodhelps companies by combining product variations based on the company's limited resources. Inthis research, the data calculation process to maximize profits was carried out using the MicrosoftExcel application. Data collection carried out in this research was through direct interviews withbrown sugar factory owners in the Sorong Regency area. Next, the data is processed using alinear program, especially the simplex method. This research discusses two types of brown sugar:type A and type B. The price of brown sugar in this factory is 18,000-22,000/kg. The maximumprofit at the PWJ Brown Sugar Factory will be obtained when producing 15 kilograms of type Abrown sugar and 12kg of type B with a total income of Rp. 546,000-. This research can still bedeveloped, so it is recommended for future researchers to use other applications as comparisonmaterial.
OPTIMASI PEMBUATAN PADA USAHA UMKM KERIPIK KELADI Mboni, La; Safitri, Wulandari; Wader, Elisabeth J; Pinontoan, Monika; Wahyudien, Mohammad Arief Nur
Industrial Engineering Journal – System Vol 2 No 01 (2023): Industrial Engineering Journal – System
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/system.v2i01.3085

Abstract

MSMEs play an important role in driving the economy, even though they are small scale, thesebusinesses are able to help the wheels of a country's economy. MSMEs are a large and diversesector, and their contribution to economic growth and job creation is very significant. One of thepopular MSME sectors is the snack food industry, including the production of taro chips. Theobstacle in running this MSME is that it only looks at previous demand without using a productionplanning strategy. The non-implementation of production planning strategies is motivated byvarious factors. In this research, we will discuss the optimal production amount for Keladi ChipsMSMEs so that profits can be maximized by using the Linear Programming method. The datarequired to use the Linear Programming method is collecting data such as product type, productyield data, number of working days data, and sales data. This research produces a monthlyproduction profit of Rp. 7,584,000 of them with a production output of taro chips products of 900packs in one month.
Co-Authors Abdullah, Afnan Syafiq Abriel Ashari Agus Karyanto Ahistasari, Asih Amri, Irman Andini Khairun Niza Apriliando Tumbio Arfandi Ahmad Ashar Brian M Sosir Clara Tania Putri Darius salamuk Dicky Suryapranatha Engelberto Astrides Evi Murfrihah Zain Faradillah, Jihan Muhrifa Farhan Gafur, Muzna Ardin Abdul Gani, Mardhiah Histiarini, Aprisa Rian Ibrahim Ibrahim Irma Kammu Kahar, Muhammad Syahrul Kayatun, Siti Nur Kusrini, Elisa kusuma putra Mardhiah Ghani Maricar, Abdul Razak Masniar Masniar Masniar Masniar, Masniar Maulana, Mirga Maulana Mboni, La Mirga Maulana Rachmadhani Muhammad Fathurrahman Muhammad Rizki Setyawan Muhammad Syahrul Kahar Pinontoan, Monika Putri Ifa Febriyanti Rahmatullah Bin Arsyad Rawi, Rais Dera Pua Rian Histiarini, Aprisan Riskawati Riskawati, Riskawati Riza Maulani Putri Rizal Rizal Rosalina, Febrianti Safitri, Wulandari Sanny Hahury, Sanny Setyawan, Muhammad Rizky Sigit Rivaldi, Lutvi Simori, Pascalina Magrice Siswanto siswanto Soekarta, Rendra Sukmawati, Sukmawati Supriatna, Intan Iriani Tajuddin, Tamrin Thia Iriani Safira Umar Rusli Marasabessy Wader, Elisabeth J Wattihelu, Syaiful Akbar Yan Herdianzah Yasir Iriansyah