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All Journal Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Kesehatan Tambusai East Asian Journal of Multidisciplinary Research (EAJMR) Karya Kesehatan Siwalima Journal of Excellence Humanities and Religiosity
Pongantung, Henny
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Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health

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IDENTIFIKASI TEKNOLOGI INFORMASI KESEHATAN DALAM MENINGKATKAN KEPUASAN PASIEN BPJS DI RUMAH SAKIT Langingi, Ake Royke Calvin; Pongantung, Henny; Palendeng, Frankly Oktavian; Suparlan, Monica Sri Rejeki; Watak, Chintami Luciana; Komaling, James
Jurnal Kesehatan Tambusai Vol. 6 No. 2 (2025): JUNI 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v6i2.45191

Abstract

Kepuasan pasien BPJS di Rumah Sakit Gunung Maria Tomohon tahun 2023, rata-rata berada pada 88,8%. Pada tahun 2024 kepuasan pasien BPJS meningkat menjadi 90%. Meskipun mengalami peningkatan, tetapi tetap masih kurang dari standar yang ditetapkan pemerintah sesuai dengan Permenkes RI Nomor 4 Tahun 2019 Tentang Standar Teknis Pemenuhan Mutu Pelayanan Dasar pada Standar Pelayanan Minimal Bidang Kesehatan bahwa kepuasan pasien harus diatas 95%. Salah satu faktor yang mempengaruhi kepuasan adalah teknologi informasi kesehatan. Tujuan penelitian ini untuk mengidentifikasi faktor teknologi informasi kesehatan yang berkaitan dengan kualitas layanan kesehatan terhadap kepuasan pasien BPJS di Rumah Sakit Gunung Maria Tomohon. Metode: yang digunakan yaitu metode kuantitatif dengan desain cross sectional study dengan jumlah sampel 216 pasien BPJS (purposive sampling). Data dikumpulkan dengan menggunakan kuesioner. Kepuasan pasien mengacu pada SERVQUAL (lima dimensi). Hasil dari penelitian ini adalah teknologi informasi kesehatan mempengaruhi kepuasan pasien BPJS dengan nilai p=0,038, CC=0,153, OR=1,304. Kesimpulan dari penelitian ini menunjukkan bahwa teknologi informasi kesehatan, mempengaruhi kepuasan pasien. Sebagai saran penelitian ini yakni proses pelayanan kesehatan secara komprehensif perlu ditingkatkan lagi, demi terciptanya kepuasan pasien BPJS, terutama peningkatan system teknologi informasi kesehatan.  
Penyuluhan Tentang Alur Pendaftaran Pasien Rawat Jalan Di Rumah Sakit Langingi, Ake; Pongantung, Henny; Suparlan, Monica Sri Rejeki; Watak, Chintami Luciana Watak; Kasenda, Adelia; Roringpandey, Eklesia Roringpandey
Journal of Excellence Humanities and Religiosity Vol. 2 No. 2 (2025): July (2025)
Publisher : Journal of Excellence Humanities and Religiosity

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34304/joehr.v2i2.347

Abstract

Patient registration is the initial stage of medical records in every health care facility, at the patient registration site the patient's personal identity data will be recorded as well as the purpose of his visit to the hospital. The reason for choosing the service topic is because many patients and families still do not understand the flow of outpatient patient registration at the hospital. The service method used is the pre-post test method through giving questionnaires about knowledge about the flow of outpatient registration. The result of this service activity is an increase in knowledge about the flow of outpatient patient registration. This activity is very important because patients and families need fast and precise service, so it is necessary to provide counseling or socialization about the flow of outpatient registration.
The Role of Adolescents in Preventing Stunting and Early Marriage at Tomohon City Sepang, Mareyke Yolanda Lusia; Pongantung, Henny; Terok, Kansia Anastasia; Patandung, Vina Putri
Karya Kesehatan Siwalima Vol 4, No 2 (2025): September
Publisher : Lembaga Penerbitan Fakultas Kesehatan, Universitas Kristen Indonesia Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54639/kks.v4i2.1738

Abstract

Adolescents are the next generation who are currently in an important transitional stage toward adulthood. At this phase, they are highly vulnerable to various influences, including a lack of knowledge about reproductive health, the risk of stunting, and the impacts of early marriage. In response to these conditions, a community service activity was conducted at the Auditorium of STIKes Gunung Maria Tomohon, Tomohon City, with the aim of providing health education to students so that they can better understand the importance of adolescents’ role in preventing stunting and the negative impacts of early marriage. The program was carried out in three stages: planning in collaboration with the BKKBN team and the school, delivering interactive health education using engaging media, and evaluation through a question-and-answer session. A total of 164 students enthusiastically participated in the activity, and the discussion results revealed that reproductive health and early marriage were their primary concerns. It is expected that through continuous education, adolescents will be able to make wiser decisions for their future and contribute to stunting prevention within their communities. Programs like this are essential to be held regularly and to reach more schools. 
Pemberdayaan Lansia Dalam Upaya Penatalaksanaan Hipertensi Di Kelurahan Taratara Satu Calvin Langingi, Ake Royke; Pongantung, Henny; Anastasia Terok, Kansia; Dewi Wowor, Meylani
Journal of Excellence Humanities and Religiosity Vol. 1 No. 2 (2024): July (2024)
Publisher : Journal of Excellence Humanities and Religiosity

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34304/joehr.v1i2.220

Abstract

Elderly is when a person becomes older and experiences a decline in physical function, which is characterized by a decrease in muscle mass and strength, maximum heart rate, increased body fat, and decreased brain function. The reason for choosing the service topic is because elderly people cannot do activities for long enough and have to do more activities at home, which causes them to feel anxious about their condition and experience stress, which has an impact on their quality of life. The service method used is the lecture and talk show method with elderly people suffering from hypertension. The result of this service activity is that there is an increase in knowledge about the management of hypertension in the elderly. This activity is very important to carry out, especially targeting elderly people with hypertension because the elderly are no longer able to carry out activities and are unable to comply with taking anti-hypertension medication, so they need to be provided with counseling or socialization regarding the management of hypertension.
The Influence of Family Centered Care Against Quality Life of Stroke Patient at Home in Tomohon City Indonesia Sumakul, Vione Deisi Oktavina; Karouw, Brigita Maria; Pongantung, Henny; Langingi, Ake Royke Calvin
East Asian Journal of Multidisciplinary Research Vol. 3 No. 8 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/eajmr.v3i8.10597

Abstract

Stroke is a neurological condition that can lead to death, physical and mental impairment, and even premature death. It is important to understand the changes that occur in the early stages of a stroke as they contribute to cell damage at the time of the stroke. It is vital to undertake self-intervention that is expected to improve healing, quality of life, hospitalization time, and stroke mortality.. The aim of this study was to analyze the influence of family centered care against quality life of stroke patient at home in Tomohon City, Indonesia. The method used was pre-experimental with a pre-post test design with a sample of 150 patients stroke using the Wilcoxon test. The sampling technique uses non-probability. The instruments were used questionaire about family care centered for patient stroke. The research results obtained a value of p = 0.001 < α = 0.05, stating that there was an influence of family centered care on stroke patient care at home in Tomohon City. The conclusion in this study is that level of family centered care on stroke patient care must be increase at home in Tomohon City to reducing level of stress. It is because family centered care on stroke patient increase quality of life patient stroke.
Evaluasi Penerapan Rekam Medis Elektronik Dengan Pendekatan Metode Technology Acceptance Model (TAM) Di Instalasi Rawat Jalan Rumah Sakit Gunung Maria Tomohon Suparlan, Monica Sri Rejeki; Pongantung, Henny; Patandung, Vina Putri; Rengkung, Yulita
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 9, No 4 (2025): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v9i4.6250

Abstract

Gunung Maria Hospital Tomohon has implemented Electronic Medical Records (EMR) since 2023. However, technical challenges and user unpreparedness hinder implementation. Evaluation using the Technology Acceptance Model (TAM) is crucial to identify user perceptions. This study aims to assess the relationship between perceived usefulness, ease of use, behavioral intention, and actual use with EMR implementation. A quantitative cross-sectional design was used, involving 70 respondents. Data were analyzed using chi-square tests. The results show significant associations between EMR implementation and all TAM variables. Optimal EMR implementation supports service quality and administrative efficiency. In conclusion, EMR optimization should focus on training, technical support, and managerial policy.
Co-Authors Anastasia Terok, Kansia Karouw, Brigita Maria Kasenda, Adelia Komaling, James Langingi, Ake Langingi, Ake Royke Calvin Palendeng, Frankly Oktavian Patandung, Vina Putri Rengkung, Yulita Roringpandey, Eklesia Roringpandey Sepang, Mareyke Yolanda Lusia Sumakul, Vione Deisi Oktavina Suparlan, Monica Sri Rejeki Terok, Kansia Anastasia Watak, Chintami Luciana Watak, Chintami Luciana Watak Wowor, Meylani Dewi