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All Journal Jurnal Informatika dan Teknik Elektro Terapan Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri Angkasa: Jurnal Ilmiah Bidang Teknologi Jurnal Pendidikan Ekonomi (JURKAMI) Industri Inovatif : Jurnal Teknik Industri Generation Journal JURMATIS : Jurnal Manajemen Teknologi dan Teknik Industri Jurnal Ilmiah Wahana Pendidikan Industrika : Jurnal Ilmiah Teknik Industri Jurnal Budiman: Pembangunan dan Pengabdian Masyarakat Nusantara
Momon, Ade
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Religion Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Social Sciences Other

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ANALISIS SISTEM ANTRIAN SEPEDA MOTOR DI SPBU 43.413.32 CIKAMPEK KABUPATEN KARAWANG Pratama, Fachri Dio; Momon, Ade
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 4 (2024): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10516136

Abstract

SPBU is a place where people can buy fuel for vehicles such as motorbikes, cars, and so on. SPBU 34-41332 is located in Jalan BIC industrial area, Dawuan Tengah, Cikampek, Karawang. During busy hours such as going home from work, this gas station quite often experiences crowds, this is due to the location of this gas station which is quite strategic because it is located near the industrial area and close to the provincial highway where many motorists pass around this gas station, especially motorcyclists, this queue usually starts to occur from 15.00 WIB and usually starts to return to normal at 20.00 WIB and usually occurs at the pertalite fuel filling station for motorbikes. This study aims to determine whether the level of service and service time at SPBU 34-41332 is at the optimal level using the analysis of the queuing system method with the multiple-line queuing model (M/M/S). The data source obtained is primary data obtained by making direct observations carried out at SPBU 34-41332 and coupled with conducting interviews with several officers in the field to add the required data. The results obtained the average time the customer is in the longest system is in the time period between 15.00 to 16.00 WIB with a length of time of 0.8540 minutes and the average time the customer is in the shortest system is in the period between 13.00 to 14.00 WIB with a length of time of 0.6233 minutes.
Evaluasi Tingkat Kepuasan Pelanggan Terhadap Pelayanan Cafe A Day Hoper Menggunakan Metode Kano Claodio, Antoni; Fitriani, Risma; Momon, Ade
Industrika : Jurnal Ilmiah Teknik Industri Vol. 10 No. 1 (2026): Industrika: Jurnal Ilmiah Teknik Industri
Publisher : Fakultas Teknik Universitas Tulang Bawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/t0tcfv36

Abstract

The increasingly competitive culinary industry requires businesses to continuously improve service quality to ensure customer satisfaction and loyalty. Cafe A Day Hoper, located in Karawang, West Java, needs to identify which service attributes are most important to customers. This study aims to quantitatively evaluate customer satisfaction using the Kano model. A descriptive quantitative method was applied through a structured questionnaire distributed to 51 respondents. The data were analyzed using Kano’s evaluation matrix to classify service attributes into five categories: Must-be (M), One-dimensional (O), Attractive (A), Indifferent (I), and Reverse (R). The results showed that 14 out of 20 attributes (70%) were categorized as Must-be, indicating basic service expectations that must be fulfilled. Meanwhile, 3 attributes (15%) were categorized as One-dimensional, 1 attribute (5%) as Attractive, and 2 attributes (10%) as Indifferent. No attributes fell into the Reverse category. These findings indicate that most customer satisfaction at Cafe A Day Hoper depends on the fulfillment of essential service elements, while certain attributes have the potential to significantly enhance satisfaction if improved. Therefore, the cafe is advised to prioritize improving Must-be and One-dimensional attributes while developing Attractive features as competitive differentiators. Keywords: Attribute Classification, Customer Satisfaction, Kano Method, Service
Co-Authors A'lala, Alvin Kurnia Abdurrohman, Mumun Fadhilah Agus Dwi Susanto Claodio, Antoni Fauzi Amin, Moh. Rizha Fawzy Muhammad Bayfurqon Firmansyah, Abdullah Fitriani, Risma Husniyah, Ulfah Martin, Riky Muharram, Ari Nasution, Bakhtiar Alam Pratama, Fachri Dio Putri, Nirmala Rahmi, Hayatul Supriyatna, Muhamad Wafiq, Ahmad