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All Journal JAKP (Jurnal Administrasi dan Kebijakan Publik) Harmoni BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi
Jayanthi, Ria
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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ON NETNOGRAPHY: DIGITAL PROMOTION TO BUILD RELIGION MODERATION IN INDONESIA Puspita, Rosana Eri; Jayanthi, Ria; Satria, Oga
Harmoni Vol. 22 No. 2 (2023): Juli-Desember 2023
Publisher : Research and Development Center for Guidance for Religious Societies and Religious Services, the Research and Development and Education and Training Agency of the Ministry of Religious Affairs of the Republic of Indonesia (MORA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32488/harmoni.v22i2.708

Abstract

The digital world is constantly evolving, and online promotion of religious moderation is a strategy that must be pursued. Habib Jafar is an influencer who actively promotes religious moderation in online media. This study analyzes netizens’ attitudes towards tolerance between Islam and other religions or belief groups in Indonesia. The research method used is qualitative with a netnographic approach. The content samples were selected by purposive sampling, and six videos were selected to observe netizens’ attitudes towards Buddhism, Hinduism, Coptic Christianity, Orthodoxy, Taoism, and Kebatinan sects, minorities in Indonesia. The sample size used was 4,376 netizen comments extracted with NAWALA software. Data is processed with NVIVO software. The data analysis results show that two things must be considered in making digital marketing concepts, namely content and influencers. Content must have helpful information and attract netizen attention. At the same time, influencers must have enabled enticing and enriching. The novelty offered in this study is a netnographic study on religion moderation research between religious people and believers in Indonesia.
Examining Public Service Innovations in Indonesia: Challenges, Characteristics, and Implementation within Bureaucratic Systems Asmara, Anugerah Yuka; Handoyo, Setiowiji; Purwadi, Purwadi; Dinaseviani, Anggini; Jayanthi, Ria; Kusumawardhani, Dhian
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi
Publisher : UI Scholars Hub

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Abstract

In the twenty-first century, public sector organizations (PSOs) have embraced various innovations to enhance productivity, efficiency, and accountability. Indonesia’s local and central governmental agencies have incorporated public service innovations into their systems, achieving notable improvements. The Ministry of State Apparatus Empowerment and Bureaucratic Reform (Kementerian PANRB) reported 3478 public service innovations through the Public Service Innovation Competition Program (KIPP) by 2022. These innovations have led to significant enhancements in service delivery, increasing productivity by streamlining processes, boosting efficiency by reducing bureaucratic delays, and improving accountability through better transparency and governance. This research employs a post-positivist paradigm with a descriptive methodology, collecting data through interviews and secondary sources. The findings indicate that PSOs can successfully implement innovations within the constraints of Indonesian bureaucracy. These innovations have improved service quality and responsiveness and introduced concepts like public service modification, offering detailed insights into achieving substantial public service changes amidst complex bureaucratic challenges.
Inovasi Pelayanan Publik di China: Suatu Pembelajaran bagi Pemerintah dalam Peningkatan Layanan Publik di Indonesia Purwadi, Purwadi; Asmara, Anugerah Yuka; Nashihuddin, Wahid; Pradana, Aditya Wisnu; Dinaseviani, Anggini; Jayanthi, Ria
Jurnal Administrasi dan Kebijakan Publik Vol. 5 No. 1 (2020): April
Publisher : Laboratorium Administrasi Publik FISIP Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/jakp.5.1.86-113.2020

Abstract

Innovation is becoming a warming issue to be often discussed by many actors like academician, politician, and business sectors at global world recently. Innovation is basically a better change of an organization, it is firstly applied in private sector. Development of current literature in public administration science, innovation emerges as a conceptual discourse stuff that is then sounded into public sector. Innovation practice in private sector is different to public sector. Innovation practice in public sector, particularly in public services is one of interesting things to be discussed in this study because China is one of economics superpower in the world that is able to innovate at midst totally strong political control from central government. Issue of public service innovation is critical issue which is linear with economic growth in China. This study is a research using qualitative-descriptive method with the source derived from secondary data, and this study is called as a desk research. This research finding is that innovation practices at public service which is successfully conducted by Government of China can be adopted by Government of Indonesia by adjusting key points for implementing innovation of public services in Indonesia. It is important that Government of Indonesia must seek an alternative way to find an appropriate model to implement best practices of public service innovation adopted from China.
Co-Authors Anugerah Yuka Asmara Dinaseviani, Anggini Kusumawardhani, Dhian Pradana, Aditya Wisnu Purwadi Purwadi Puspita, Rosana Eri Satria, Oga Setiowiji Handoyo Wahid Nashihuddin