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Journal : JURNAL KOLABORASI

PENGARUH DIMENSI ETIKA, AKUNTABILITAS DAN TRANSPARANSI TERHADAP KUALITAS PELAYANAN PUBLIK DALAM PERSPEKTIF SOUND GOVERNANCE DI KANTOR SAMSAT KABUPATEN GOWA Asrini Asrini; Sudarmi Sudarmi; Hafiz Elfiansya Parawu
Kolaborasi : Jurnal Administrasi Publik Vol 5, No 3 (2019): Desember
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v5i3.2942

Abstract

Public service has become one of the yardsticks and indicators that reveals whether or not the governance is soundly implemented in terms of the bureaucratic capacity. This is one of issues to deal with in Indonesia. The purpose of the study was to find out the effects of the dimensions of ethics, accountability and transparency on the quality of public services in the viewpoint of a sound governance perspective in the Samsat office of Gowa Regency.  This study used descriptive quantitative research method. In deriving a sample, the sampling technique used was a saturation sampling comprising 36 employees and 36 people in the Samsat office of Gowa regency. The data obtained was analyzed using multiple linear regression. The results of the study showed that the dimensions of ethics, accountability and transparency on the quality of public services in the Samsat district of Gowa Regency were put in the "good" category with the average score achieved is 63,6% - 73.3%. The ethics, accountability and good transparency displayed by employees exerted a positive effect on the quality of public services that it was expected to enhance the quality of public services in the Samsat office of Gowa Regency. Keywords: ethics, accountability and transparency,  quality of public services ABSTRAKPelayanan publik telah menjadi salah satu ukuran dan indikator pelaksanaan pemerintahan yang berjalan secara sehat dalam dimensi kapasitas birokrasi dan merupakan salah satu pekerjaan rumah Indonesia. Tujuan penelitian dilakukan yaitu untuk mengetahui adanya pengaruh dimensi etika, akuntabilitas dan transparansi terhadap kualitas pelayanan publik dalam perspektif sound governance di kantor Samsat Kabupaten Gowa. Adapun metode dalam penelitian ini menggunakan metode penelitian kuantitatif dengan tipe penelitian deskriptif. Penarikan sampelnya menggunakan teknik sampling jenuh yaitu seluruh pegawai yang ada di kantor Samsat Kabupaten Gowa sebanyak 36 pegawai dan 36 masyarakat menjadi sampel. Data yang diperoleh kemudian dianalisis menggunakan analisis regresi linear berganda. Hasil penelitian menunjukkan bahwa dimensi etika, akuntabilitas dan transparansi terhadap kualitas pelayanan publik di kantor Samsat Kabupaten Gowa telah termasuk dalam kategori “baik” yaitu nilai rata-rata yang didapatkan dari 63,6% - 73.3%. Dengan adanya etika, akuntabilitas dan transparansi yang baik dari pegawai yang memberikan pengaruh positif terhadap kualitas pelayanan publik diharapkan dapat meningkatkan kualitas pelayanan publik di kantor Samsat Kabupaten Gowa. Kata Kunci: etika, akuntabilitas dan transparansi, kualitas pelayanan publik  
Strategi Meningkatkan Partisipasi Masyarakat dalam Pembangunan Desa yang Berkelanjutan Nurmita Sari; Hafiz Elfiansya Parawu; Ahmad Taufik
Kolaborasi : Jurnal Administrasi Publik Vol 10, No 2 (2024): Agustus 2024
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v10i2.15459

Abstract

Community participation in village development is essential to achieve sustainable and inclusive development. When communities are actively involved in the development process, they feel ownership and responsibility for the results achieved. This research aims to analyse strategies to increase community participation in the development of Ilan Batu Uru Village, West Walenrang Sub-district, Luwu Regency. The research method used in this research is a qualitative research method, which is a form of research that aims to understand and describe phenomena about strategies to increase community participation in village development by analysing behaviour, perceptions, interests, motivations, actions, by presenting data in a description in the form of words or language. The results show that the strategy of increasing community participation in increasing community participation is good enough. However, it needs to be improved to be more optimal, this can be seen from the aspects of planning, implementation and supervision.