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All Journal QUANTA Journal of Education and Counseling (JECO) Journal Transformation of Mandalika
Fahriza, Irfan
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Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Physics Public Health Social Sciences Other

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GUIDANCE AND COUNSELING PROGRAM (FOCUSING ON PERSONAL-SOCIAL) TO IMPROVE STUDENT RESILIENCE Fahriza, Irfan; Karima, Yuniar; Rayaginansih, Syari Fitrah; Julius, Andre
Quanta : Jurnal Kajian Bimbingan dan Konseling dalam Pendidikan Vol. 5 No. 2 (2021): VOL 5, NO 2 (2021): VOLUME 5, NUMBER 2, MAY 2021
Publisher : IKIP Siliwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22460/q.v5i2p36-45.2440

Abstract

This research is motivated by the phenomenon of adolescent maladjustment behavior. In this study, adolescents' wrong behavior is considered the impact of adolescents' failure in facing adversity conditions in their lives. The individual's ability to deal with adversity conditions is known as resilience. This research's product is the design of a personal social counseling and guidance program that is hypothetically effective in increasing students' resilience. The research method uses a quantitative approach, with descriptive methods. This study population was 414 students of class X SMK Profita Bandung and 157 students as a sample. The research sample was taken using a simple random sampling technique; that is, the research sample was obtained randomly. This study resulted in (1) an overview of the resilience of class X students of Profita Vocational School, Bandung City, most of whom are in the medium category; (2) there is no significant difference between the level of resilience of students from intact families with students from not intact; and (3) the design of a hypothetical social, personal counseling and guidance program to increase the resilience of students. The results of this study are recommendations for (1) guidance and counseling teachers, as a follow-up effort in implementing social, personal guidance and counseling programs in increasing the resilience of students that have been designed; (2) The next researcher can continue the research conducted by the researcher and look for methods or techniques that are more effective in increasing student.
Analisis Kualitas Pelayanan Bengkel Dealer Toyota Terhadap Kepuasan Pelanggan Pada PT. Astra International TBK - AUTO 2000 Cabang Suci Bandung Menggunakan Metode Gap Analysis Dan Importance Performance Analysis (IPA) Fahriza, Irfan; Bisma, M. Ardhya; Sumarna, Dani Leonidas
Journal Transformation of Mandalika, e-ISSN: 2745-5882, p-ISSN: 2962-2956 Vol. 4 No. 10 (2023): Oktober
Publisher : Institut Penelitian dan Pengembangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jtm.v4i10.2094

Abstract

Salah satu cabang yang ada di area Jawa Barat yaitu Auto 2000 cabang Suci Bandung, permasalahan yang terjadi di PT. Astra Internasional Tbk –Auto 2000 cabang Suci Bandung yaitu rating penilaian Kepuasan Pelanggan dengan rata-rata sebesar 7,5. Dari hasil tersebut merupakan masih di bawah standar kepuasan pelanggan di PT. Astra Internasional Tbk –Auto 2000 cabang Suci Bandung dengan nilai minimum 9.Dalam penelitian ini, penulis menetapkan metode penelitian yang akan digunakan untuk menyelesaikan masalah yang telah dirumuskan. Sehingga metode yang digunakan oleh penulis adalah model servqual untuk mengukur kualitas layanan dari atribut masing-masing dimensi dan metode Importance performance analysis (IPA) untuk mengukur sejauh mana antara kinerja yang dapat dirasakan pelanggan dengan tingkat kepuasan yang diinginkan pelanggan dengan menggunakan bantuan applikasi Statistical Product and Service Solution (SPSS).Dapat disimpulakan bahwa terdapat 4 atribut sebagai prioritas utama yang ada di kuadran A, dimana kuadran A perlu diadakannya perbaikan di setiap atributnya tingkat kesesuaian nilai persentase atribut yang tidak sampai 100% maka kinerja atribut tersebut perlu ditingkatkan sedangkan persentase atribut yang sampai 100% sudah memenuhi harapan pelanggan. Adapun rata-rata keseluruhan tingakat kesesuaiannya sebesar 96 % dimana hal ini kinerja PT Astra Internasional Tbk-Auto2000 cabang Suci Bandung belum memenuhi harapan pelanggan.Jumlah skor rata-rata untuk harapan (Importance) 92,62 dan jumlah skor rata-rata kinerja (Performance) 90,65 dengan nilai kesenjangan (-1,97), dimana nilai tersebut adalah minus, maka dapat disimpulkan bahwa layanan berdasarkan kinerja yang dilakukan perusahaan masih belum baik dan pelanggan belum puas dengan pelayanan yang diberikan.
The Impact Of The Digital Era On The Mental Health Of Generation Z Rayaginansih, Syari Fitrah; Cahyati, Siti; Fahriza, Irfan
Journal of Education and Counseling (JECO) Vol. 4 No. 2 (2024)
Publisher : Ma'soem University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32627/jeco.v4i2.1080

Abstract

Generation Z grows and develops in a dynamic digital era so that technology itself becomes an integrated part of daily life. In a survey conducted by the Internet Service Providers Association (APJII) in 2024 based on age, Indonesia's highest internet penetration is generation Z (2997-2012) at 34.40%. However, high mastery of technology and social connections provide an unfavorable side to Generation Z such as increased stress, in a study conducted by the Institute Public de Sondage d'Opinion Secteur (IPSOS) it was said that out of 23,274 respondents, as many as 43% of Generation Z experienced higher stress than other generations. The purpose of this study is to review the literature related to the high impact of technology use on mental health. The results show that the regular use of technology can have a two-sided impact on its users, social support, mental health information and opportunities to express themselves are positive impacts that can be obtained, while cyberbullying, FOMO (Fear of Missing Out), increased anxiety and stress, and body image issues, are challenges that will be faced by technology users.
Co-Authors Cahyati, Siti Dani Leonidas Sumarna Julius, Andre Karima, Yuniar Mirna Ari Mulyani Muhammad Ardhya Bisma Rayaginansih, Syari Fitrah Setyowati , Aprilia Syari Fitrah Rayaginansih Yusaeni, Ayu