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All Journal Jurnal Kesehatan Poltekkes Kemenkes RI Pangkalpinang INDRA: Jurnal Pengabdian kepada Masyarakat Journal of Health Sciences and Epidemiology
Purba, Ratih Puspita Kusumadewi
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Biochemistry, Genetics & Molecular Biology Health Professions Medicine & Pharmacology Nursing Public Health

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Edukasi gema cermat penggunaan antibiotik dengan metode CBIA menggunakan Booklet di Desa Petaling Kabupaten Bangka Sari, Lana; Zahriah, Zahriah; Lanaya, Dela; Purba, Ratih Puspita Kusumadewi
INDRA: Jurnal Pengabdian kepada Masyarakat Vol. 6 No. 1 (2025): April
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/indra.v6i1.452

Abstract

Based on BPS (2022) data, healthcare facilities in Mendo Barat District are very limited. There is only 1 polyclinic, 2 public health centers, and 2 pharmacies, making it difficult for some residents in remote areas to access available healthcare services. This situation encourages the community to engage in self-medication by purchasing antibiotics from general stores rather than seeking treatment at healthcare facilities. In Petaling Village, many people still use antibiotics freely and store them at home because they stop taking antibiotics when they feel better, which can increase cases of resistance. According to research by Sari & Purba (2024) on antibiotic usage knowledge using leaflet media, the difference between pretest and posttest scores in Petaling Village was not very significant, increasing from 54% to 66%. The partners for this activity are Petaling Village, Mendo Barat District, Bangka Regency. The activity was carried out on June 6th, 2024. The method used was a community empowerment education model to improve skills in selecting medications, known as the Active Learning Method (CBIA), utilizing booklets. The study results showed a significant difference in knowledge before and after providing antibiotic education using booklets, with a p-value of 0.001 > 0.05.
Pengukuran Waktu Tunggu Pelayanan Resep di Puskesmas Melintang Kota Pangkalpinang Rayuana, Rayuana; Sailan, Mirnawati Zalili; Purba, Ratih Puspita Kusumadewi; Pratiwi, Auronita Puspa
JURNAL KESEHATAN POLTEKKES KEMENKES RI PANGKALPINANG Vol 13, No 1 (2025): JKP JUNI 2025
Publisher : Poltekkes Kemenkes Pangkalpinang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32922/jkp.v13i1.1158

Abstract

Latar belakang: Salah satu indicator penting untuk mendukung mutu pelayanan kefarmasian adalah waktu tunggu pelayanan resep. Kurangnya jumlah petugas farmasi dalam melayani pasien menjadi penyebab lamanya waktu tunggu. Luas wilayah kerja dan peningkatan jumlah kunjungan pasien di Puskesmas Melintang pada tahun 2022, 2023, dan 2024 tidak diimbangi dengan penambahan jumlah Sumber Daya Manusia (SDM) farmasi di Puskesmas Melintang. Rata- rata waktu tunggu untuk pelayanan resep nonracikan di Puskesmas yaitu < 30 menit.Tujuan: Mengukur waktu tunggu pelayanan resep di Puskesmas Melintang Metode: Penelitian ini adalah penelitian kuantitatif dengan teknik pengambilan sampel accidental sampling. Jumlah sampel sebanyak 161 resep obat nonracikan. Data dikumpulkan melalui pencatatan waktu tunggu pelayanan resep yang terdiri dari waktu antrian dan waktu pelayanan. Instrumen yang digunakan yaitu lembar pencatatan waktu tunggu.Hasil: Rata-rata waktu tunggu pelayanan resep nonracikan di Puskesmas Melintang Kota Pangkalpinang selama 16 menit 39 detik yang terdiri dari waktu antrian selama 10 menit 26 detik dan waktu pelayanan selama 6 menit 13 detik.Kesimpulan:  Lamanya waktu tunggu pelayanan resep yang ada di Puskesmas Melintang terdapat pada waktu antriannya. Kata kunci:  Puskesmas; Resep; Waktu Antrian; Waktu Pelayanan; Waktu Tunggu Pelayanan
An Examination of the Disparities Between Patient Expectations and Perceptions about Drug Delivery Operations at the Outpatient Pharmacy in the Hospital Ismeliaoctari; Lana Sari; Purba, Ratih Puspita Kusumadewi
Journal of Health Sciences and Epidemiology Vol. 1 No. 2 (2023): August 2023
Publisher : RRZ Scientific Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62404/jhse.v1i2.17

Abstract

Patient satisfaction with services can be determined by comparing patient perceptions and expectations. The Outpatient Pharmacy of Hospital X in Pangkalpinang City experienced problems in drug delivery because the information was not based on medical records and patient clinical data, resulting in biased information being conveyed. It conveyed information can cause differences between patient expectations and perceptions. It analyzed the differences between patient expectations and perceptions of drug delivery activities at the Outpatient Pharmacy of Hospital X Pangkalpinang City based on the 5 SERVQUAL dimensions: reliability, responsiveness, assurance, empathy, and tangibles. This research was a comparative analytic study using a cross-sectional approach. The research instrument was a questionnaire, and it was analyzed using Mann-Whitney. Respondents were patients/families of the Outpatient Pharmacy patients at Hospital X in Pangkalpinang City, totaling 130 people. The results showed significant differences between patient expectations and perceptions of drug delivery activities at the Outpatient Pharmacy at Hospital X Pangkalpinang City, with a P-value <0.05. The most enormous gap between expectations and perceptions was in the empathy dimension. Outpatient Pharmacy officers at Hospital X Pangkalpinang City can improve drug delivery services by focusing on the dimensions of assurance, tangibles, and responsiveness and addressing improvements to empathy and reliability.
Co-Authors Ismeliaoctari Lana Sari Lanaya, Dela Pratiwi, Auronita Puspa Rayuana, Rayuana Sailan, Mirnawati Zalili Sari, Lana Zahriah, Zahriah