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Journal : International Journal of Global Operations Research

SiCepat Ekspress Service’s Quality Effect Arvan, Eriyadi; Malinda, Okta; Ariska, Lisa
International Journal of Global Operations Research Vol. 3 No. 3 (2022): International Journal of Global Operations Research (IJGOR), August, 2022
Publisher : iora

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47194/ijgor.v3i3.142

Abstract

The effects of pandemic era are one of become an interest in conducting this research. The key factor for customers in making repeat purchases which is the largest portion of the company’s sales volume is customer satisfaction. The purpose of this study is to provide empirical evidence about the effect of service quality to customer’s satisfaction. This research was conducted at sicepat ekspress customer’s in negeri besar, waykanan lampung consisting of samples obtained as many as 100 customers. The type of data used in this research is primary data with the sampling technique used was purposive sampling. The data analysis method used is a quantitative method that the multiple regression analysis tested with Statistical Package for the Sosial Sciences (SPSS) V24. The results of this study indicate that service quality which consist of tangibles, realibility, assurance, integrity, benevolence, and competence have a significant positive effect on customer satisfaction. This results are expected to be useful to improve of service quality, especially at the sicepat ekspress company in indonesia.
The Effect of Performance, Age, Transfer Fee and Salary to the Market Value of Professional Players (Empirical Studies in European Leagues Football Clubs) Margareta, Lely Marce; Malinda, Okta
International Journal of Global Operations Research Vol. 3 No. 3 (2022): International Journal of Global Operations Research (IJGOR), August, 2022
Publisher : iora

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47194/ijgor.v3i3.148

Abstract

This study aims to provide empirical evidence about the effect of performance, age, transfer fee, and salary to the market value of professional football players. Data obtained from the official website which publish price of the football players in the transfer market in European leagues that is transfermarkt.co.uk. The population in this study is 4 club in Europe. Based on purposive sampling method, samples obtained as many as 400 players from 40 clubs. The hypothesis in this study tested use multiple regression analysis to test the effect of independent variables on the dependent variable. The research result shows that the performance has positive significant affect the market value of football players, ages has positive significant effect to the market value of football players, incoming transfer fee has positive significant effect to the market value of football players and the salary has positive significant effect to the market value of football players. The conclusion of this study is the performance, age, transfer fee and salary can be used to base appraisals football players in the market value.