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Okta Jaya Harmaja
Universitas Prima Indonesia
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Public Health Social Sciences Other

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Customer Satisfaction Evaluation At Sapadia Guest House Through Servqual And Csi Approaches Based On Information Systems Damanik, Chrisdian; Drago, Vicky; Windasari Siallagan, Melan; Jaya Harmaja, Okta
International Journal of Science and Environment (IJSE) Vol. 5 No. 4 (2025): November 2025
Publisher : CV. Inara in Colaboration with www.stie-sampit.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijse.v5i3.183

Abstract

This study aims to evaluate customer satisfaction levels at Guest House Sapadia by integrating the SERVQUAL method and the Customer Satisfaction Index (CSI) within an information system-based framework. The SERVQUAL method is employed to assess service quality across five core dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Concurrently, the CSI method provides a quantitative overview of overall customer satisfaction, grounded in the perception and relative importance of each service attribute. Data were collected via an online questionnaire completed by 184 respondents and processed through a web-based information system to generate interactive visualizations and automated analyses. The results indicate that Guest House Sapadia achieved a CSI score of 84.57%, which falls under the "satisfied" category, with the Assurance and Reliability dimensions receiving the highest ratings. However, the Tangibles and Responsiveness dimensions require improvement. This study offers strategic recommendations for service enhancement and demonstrates that the implementation of information technology can significantly streamline and facilitate continuous customer satisfaction evaluation.
Health Without Violence In The Digital World: Socialization of Violence Prevention And Physical-Mental Health For High School Students Ekarisman Ndururu, Bernard; Suwarno, Bambang; Yoana Siregar, Feby; Harmaja, Okta Jaya
International Journal Of Community Service Vol. 5 No. 4 (2025): November 2025 ( Indonesia - Thailand - Malaysia - Timor Leste - Philippines )
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijcs.v5i4.925

Abstract

Nationwide, school violence and bullying occur. Most instances occur between the first and second years of high school and might be physical (hitting, kicking, or hair pulling) or verbal. Classroom, small group, and computer-based training are provided. After a socialization session, participants were given a questionnaire to learn what they knew and wanted to know about school violence prevention, physical, verbal, and digital violence, early signs of violence, sexual violence, and bullying vs. joking. This socialization report analyzes the pre- and post-test results of training on handling physical, verbal, and online sexual harassment for 67 SMAN 07 Medan students using the Normalized Gain (N-Gain) approach. The Youth Red Cross 006 of SMAN 07 Medan arranged the workshop to study student bullying and physical, verbal, and cyber sexual violence. This research encompasses students from SMAN 7 Medan, specifically from grades X (17), XI (17), and XII (33). Student N-Gain scores increased significantly for male (0.88) and female (0.94) pupils. The training outcomes suggest schools need to hold annual sexual violence and bullying prevention training and outreach initiatives. To maintain student knowledge, schools should incorporate related resources into the curriculum or guidance and counseling. Thus, universities might develop research-based training modules for secondary schools to combat violence and bullying.
Co-Authors Albert Albert Alfi, Ahmad Haikal ANITA . br Bangun, Agita Putri Br Perangin-angin, Marisa Damanik, Chrisdian Damanik, Meiriska Drago, Vicky Ekarisman Ndururu, Bernard Elvira Fanisa Fando, Al Farrona, Rio Fernando Fernando, Fernando Fransisca, juni Anna Fransisco Andreas Sirait Gulo, Agustinus Halawa, Hadirat Halawa, Misdayanti Henry Triadi Manurung Hulu, Wicarda sandi Hutagalung, Yosi Victor Hutasoit, Leo Nardo Indra, Evta Lahagu, Yofitasari Boru Loi, seriani Manik, Rifqa Yolandha Efreymind Manik, Rosianni Maria Septina Hutauruk Maxwell Paulus Siregar Mujahid, Putra Edi Nababan, Marlince Nurwijayanti Octaviani, Vina Oktavia . panjaitan, haris samuel pranada Pasaribu, Culmarini Pasaribu, Gres Audia Prasetia, Irvan Putra, Muhammad irlansyah Sarah Kristiani Pandiangan Silalahi, Kevin Ronitua Simbolon, Junpri Sardodo Simorangkir, Hara Artharoo Sinabutar, Paskaria Sinaga, Maria Riska Ratna Sari Sinurat, Stiven Hamonangan Sirait, Hendra Ardanis Siregar, Kristy Santi Siringo Ringo, Jaka Tomi Ronaldo Siti Aisyah Sitompul, Daniel Ryan Hamonangan Suhendra, Fadjar Suwarno, Bambang Wiminata, Flencia Windania Purba Windasari Siallagan, Melan Yoana Siregar, Feby