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All Journal International Journal Of Science, Technology & Management (IJSTM) International Journal of Community Service Jurnal Sains dan Teknologi International Journal of Health and Medicine
Mohamad Reza Hilmy
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Challenges Healthcare Management Business: ISP Innovation SMEs with Technology Virtualization and Server Consolidation Mahadewi, Erlina Puspitaloka; Mohamad Reza Hilmy; Arnastya Iswara Sanantagraha
International Journal of Science, Technology & Management Vol. 2 No. 4 (2021): July 2021
Publisher : International Journal of Science, Technology & Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v2i4.239

Abstract

The adaptation and innovation of the healthcare business strategy during the pandemic and new normal is needed now, for Small and Medium Enterprises (SMEs) which are engaged in Internet Service Providers (ISP) especially in running their business in pandemic also face the future challenging. This study aims to prove that virtualization technology planning, virtualization technology adaptability, and server consolidation services have a positive effect on healthcare management and business, such as operational costs with an impact on more efficient of healthcare small and medium enterprises (SMEs) Internet Service Providers (ISPs) in Indonesia. The data were taken from distributing questionnaires to 77 company representative respondents with the positions of IT Manager, IT Supervisor, and CIO. Data were analyzed by SEM using Smart PLS. The results of the research obtained prove that the operational cost effectiveness of Data Center management is influenced by planning, adaptability, and application of virtualization technology for 5.0. SMES ISPs in Indonesia healthcare sector need to pay attention to new result of planning, adaptability, and implementation of server consolidation services as a determinant of operational and cost effectiveness related to business objectives and management in managing a Data Center in the pandemic, new normal and future challenges.
Improved Learning of the Healthy Living Community Movement During the Pandemic for Budi Cendekia Islamic School Students Erlina Puspitaloka Mahadewi; Mohamad Reza Hilmy; Intan Silviana Mustikawati; Suryari Purnama; Arman Harahap
International Journal Of Community Service Vol. 1 No. 2 (2021): August 2021 (Indonesia - Malaysia)
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijcs.v1i2.29

Abstract

Changes in disease patterns in Indonesia are often referred to as the epidemiological transition. In the 1990s the biggest cause of death and illness was infectious diseases. However, in the era of the last 10 years from 2010 to 2020 the biggest causes and causes of death and illness are non-communicable diseases. The increased risk of non-communicable diseases is due to the demographic transition. The Healthy Living Community Movement or commonly known as GERMAS is a movement initiated by the President of the Republic of Indonesia that prioritizes promotive and preventive efforts without compromising curative-rehabilitative efforts. This activity aims to raise public awareness, especially high school students, to be independent in doing GERMAS. Especially in disseminating information about the importance of implementing GERMAS during the Covid-19 pandemic. The activity is carried out using the seminar method, and was carried out by a team of 10 students, 1 lecturer and 1 health practitioner. The implementation time during this community service takes place which is 15 to 20 minutes for each topic with a presentation. After carrying out a series of activities, the committee provides an evaluation link that can be filled in by the participants. The results of the research show that the success rate is above 51% and shows that this community service will affect the target in carrying out GERMAS even though this activity is carried out virtually using the zoom meeting application. The activity in the next future needs to be improved again in the delivery of material and in answering the material in a language that is easily understood by high school students.
Analisa Faktor Internal dan Perencanaan Operasional PT Nuno Care Post Partum Depression Pusat Perawatan Pasca Melahirkan Novika Dwi Anggraini; Dimas Angga Negoro; Kustiawan, Unggul; Mohamad Reza Hilmy
INSOLOGI: Jurnal Sains dan Teknologi Vol. 4 No. 5 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/insologi.v4i5.5865

Abstract

This study aims to identify and analyze internal factors that influence operational planning at PT Nuno Care, a postpartum care center with a focus on handling postpartum depression, understand the role of human resources, facilities, management processes, and technological capabilities in improving the effectiveness and efficiency of operational services. To develop strategic recommendations for PT Nuno Care management to improve service quality, operational effectiveness, and business sustainability of the postpartum care center. Using a qualitative descriptive approach, data were collected through literature studies, interviews with staff and management, and direct observation in the center's operations. The results of the analysis revealed that human resource factors, facility availability, management processes, and technological capabilities are crucial aspects that influence the effectiveness of operational planning. This study provides strategic recommendations for improving service quality and operational efficiency that can support the success of PT Nuno Care in providing optimal postpartum care. Nuno Birth makes services easier by creating an application that is integrated with payment systems, registration, communities and patient history checking.
Impact of Psychological Conditions and Physical Environment on Hospitality Services through Patient Experience Eva Khodijah; Mohamad Reza Hilmy; Nofierni Nofierni
International Journal of Health and Medicine Vol. 2 No. 4 (2025): October : International Journal of Health and Medicine
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhm.v2i4.522

Abstract

Modern healthcare services are undergoing transformation toward a more humanistic and patient-centered approach, emphasizing hospitality based services in hospitals. However, many healthcare institutions, particularly in outpatient settings, have not fully adopted this concept. Patients often experience psychological distress, and when coupled with an unsupportive physical environment, their comfort and overall experience may be diminished. These conditions can negatively affect perceptions of service quality, patient satisfaction, and loyalty toward hospital services. This study aimed to analyze the influence of patients’ psychological conditions and the physical environment on hospitality-based services, with patient experience as an intervening variable, at the internal medicine outpatient clinic of BM Hospital. A quantitative research design using a cross-sectional approach was employed. The study involved 200 respondents selected through purposive sampling. Data were collected using structured questionnaires with Likert-scale items and analyzed with Structural Equation Modeling Partial Least Squares (SEM-PLS). The results showed that patients’ psychological conditions, the physical environment, and patient experience simultaneously and significantly influenced hospitality-based services. Hypothesis testing confirmed that both psychological conditions and the physical environment had a direct and significant impact on hospitality-based services. Furthermore, patient experience played a mediating role, strengthening the relationship between these factors and perceived service quality. The findings highlight the need for hospitals to integrate psychological support and a conducive physical environment into outpatient care delivery. Enhancing these dimensions can improve patient experience, foster greater satisfaction and comfort, and build stronger loyalty toward hospital services
Co-Authors Arman Harahap Arnastya Iswara Sanantagraha Dimas Angga Negoro Erlina Puspitaloka Mahadewi Eva Khodijah Intan Silviana Mustikawati Kustiawan, Unggul Mahadewi, Erlina Puspitaloka Nofierni Nofierni Novika Dwi Anggraini Suryari Purnama