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All Journal Jurnal Bisnis dan Manajemen Proceedings of ISELT FBS Universitas Negeri Padang Journal of Mandalika Review International Journal of Sustainable Competitiveness on Tourism Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan
Tatang Sopian
Sekolah Tinggi Pariwisata Bandung
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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A MODEL FOR ASSESSING STUDENTS’USE OF APOLOGY STRATEGIES Tatang Sopian
Proceedings of ISELT FBS Universitas Negeri Padang Vol 4, No 2 (2016): Proceedings of the 4th International Seminar on English Language & Teaching (ISE
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (348.246 KB)

Abstract

Working as teacher in a tourism higher "education" that is running diploma program in hospitality services is quite challenging. The diploma programs emphasize development of student professional competency that includes knowledge, skills, and attitude. In term of English language teaching the heavy is put on developing speaking competency, especially to those programs that require direct guest-contacts such as Food and Beverage program that produces among others waiters, or Rooms Division program that produces among others receptionist. Finding effective and efficient ways to evaluate students performance is not an easy task. Taking notes of students’ performance during an oral role-play practice of handling complaint topic can be challenging. So is when the teacher evaluates students’ written works on the same topic. Teacher will have to note many ‘empirical examples’ using easy to follow ways that later when it is used as feedback will be understandable for students so that students learning may improve. Empirical examples notes of students’ performances may vary from word-choice to grammatical mistakes, but this study focus on the employment of Blum-Kulka’s five apology strategies that is used in handling complaint situation. The five apology strategies are 1) Illocutionary Force Indicating Device (IFID), 2) Taking on Responsibility, 3) Explanation or Account, 4) Offer of Repair, and 5. Promise of Forbearance. A model of assessment is made by applying simple coding of the possible combinations use of the five strategies. The apology strategies are coded 1 to 5 while possible combination use the five strategies are coded a to z and more. So, for example a combination is coded “k” represents the use of apology strategies of 1+2+4 or IFID + Taking on Responsibility + Offer of Repair. The assessment model was applied to measure the use of apology strategies in handling complaint situations to students of four well-known tourism higher educations in Indonesia located in Medan, Bandung, Makassar, and Bali. There were eight complaint situations in the DCT or Discourse Completing Test questionnaire in which students have to complete a dialog in written form. These parts of student answer then identified and categorized into one type of combination in the model based on answers given. It is a worth trying alternative of students’ performance evaluation that is helpful for teacher.
THE INFLUENCE OF DESTINATION ATTRIBUTES ON TOURISTS’ LENGTH OF STAY IN KEBUMEN REGENCY, CENTRAL JAVA Fajar Aditya Nugroho; Anang Sutono; Tatang Sopian
Jurnal Bisnis Manajemen Vol 22, No 1 (2021): March 2021
Publisher : Fakultas Ekonomi dan Bisnis Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jbm.v22i1.559

Abstract

UNWTO states that the record of the length of stay of tourists in most tourist destinations in the world tends to be low and decreasing. In line with this issue, Kebumen Regency is recorded to have a low tourist length of average stay duration, which is 0.54 days until the end of 2019. The tourists’ length of stay is closely related to the acceptance of the destination expenditure, and an increase in tourist stays can be a solution for Kebumen Regency which is noted to be the poorest district in Central Java. This research is intended to find the level of influence of destination attributevariables on the tourists’ length of stay variables. In describing the required attributes, used ten attributes of tourist destinations, namely infrastructure, superstructure, accessibility, activities/ events, local culture, physiography, destination management, service quality, hospitality, and place attachments. In this study, a descriptive method with a quantitative approach is used to obtain a detailed description of the actual conditions of the Kebumen destination attributes and their effect on the length of stay of tourists from the measured sub-variables. The result is found that destination attributes have a significant effect on the tourists’ length of stay in Kebumen with a coefficient of determination (magnitude of influence) of 68.8%. The attributes considered in good condition by the respondents are infrastructure, superstructure, accessibility, physiography, destination management, service quality, and hospitality attributes. On the contrary, more intense and comprehensive development is still needed on the activities/ events, local culture, and place attachments attributes.
YOGYAKARTA CITY AS A SMART DESTINATION TOURIST Alvin, Giovanni; Budisetyorini, Beta; Sopian, Tatang
International Journal of Sustainable Competitiveness on Tourism Vol. 1 No. 02 (2022): IJSCOT I-02
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/ijscot.v1i02.1014

Abstract

The application of smart cities has become a trend in regional planning in Indonesia. The current condition of urban development planning is more focused on environmental and social aspects of sustainability of the problems of today which are directly related to problems urban. Such as the decline in the quality of public services, the reduced availability of land settlements, road congestion, difficulty finding parking spaces, increased consumption of energy, waste pollution, increased crime rates, and other social problems. Thus, to be able to solve these problems, planning is needed One of the smarter developments is through smart cities. One of the development sectors which has become a priority for the last 5 years is the tourism sector. Where in the field tourism is known as the Smart Tourism concept. In Indonesia Smart City Index Year 2018, the city of Yogyakarta is ranked third in the medium city category. So that this research in the end will answer the readiness of the City of Yogyakarta as a Smart Tourism Destination. This research is based on three variables, namely, smart service, smart marketing, and smart service management. In this study, the researcher used a qualitative descriptive analysis. Study This study was conducted on July 30, 2019, to August 10, 2019. Participants in the study It is divided into two, namely enterprise and government. Enterprise participants include Museum Fort Vredeburg, Smart Park, Aisya Tour, Zaza Tour, Cabin Hotel, Paku Mas Hotel, Hamzah Batik, Beringharjo Market, and for the government, namely the Yogyakarta City Tourism Office. Results from this study show that enterprises and governments are still not ready to become smart tourism destinations. The results of this study are expected to be an input for the enterprise and the government in the city of Yogyakarta to be able to implement smart tourism in the future
Strategi Pemasaran Media Sosial Destinasi Pariwisata Menggunakan Pendekatan SOSTAC: Studi Kasus Pada Akun Media Sosial Dinas Kebudayaan dan Pariwisata Kab. Lebak, Banten Hidayah, Nurdin; Sopian, Tatang; Aziz M. Nauval; Feby Nur Ikrawardani; Flavia Domitilla Fausta; Inggit Salsabila Putri; M. Hafidz Annazly; Salma Nabila M
Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Vol. 5 No. 2 (2021)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/jk.v5i2.408

Abstract

This study aims to optimize the social media performance of the Lebak Regency Culture and Tourism Office through the preparation of a social media marketing strategic plan. The research method uses an exploratory method with a qualitative approach. The data were obtained by conducting interviews with key informants, major informants and supporting informants using criterion sampling technique. Observations, document reviews, and literature studies were also carried out to confirm the validity of the data by triangulation. Data were analyzed using analytical techniques in accordance with the stages of social media marketing planning using the SOSTAC approach with SWOT analysis and social media analysis tools, namely Hootsuit, Socialblade, Facebook Analytic, Instagram Insight, and Youtube Studio (Youtube Analytic). This study produced 15 strategies, 21 tactics, and 24 action plans for social media marketing strategic plan.
The Business Mindset of The Tourism Village Community Organizations: Value and Supply Chain Analysis Sumardi, Valentino; Sopian, Tatang; Rosadi, Asep; Hutahaean, Renalmon
Journal of Mandalika Review Vol. 4 No. 1 (2025): Journal of Mandalika Review
Publisher : Politeknik Pariwisata Lombok

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55701/mandalika.v4i1.208

Abstract

Introduction: This article delves into the intricate dynamics of the tourism village community organizations, elucidating the essential role of a business mindset in navigating the complexities of the tourism industry. As a new tourism village, Neglasari village was designated as one of the pioneer tourism villages of the Southern part of Garut Regency in 2021. Followed by the formation of two village community organizations namely the village-owned enterprise (Bumdes Bangun Jaya) and the tourism awareness group (Pokdarwis Neglasari) in 2023. Some of potential tourist attractions among others Jagapati Waterfall and Puncak Lendra Tea Plantation.Methodology: This qualitative research used focus group discussions technique explore and collect the data from all members of the community organizations, Pokdarwis Neglasari and Bumdes Bangun Jaya.Findings: The village community organizations have passions for solving problems and willingness to accept changes. The business mindset of Pokdarwis Neglasari and Bumdes Bangun Jaya revolves around community empowerment, collaboration, sustainable practices, and continuous improvement through value chain analysis. By leveraging their cultural and natural assets, these organizations not only enhance the tourism experience but also foster socio-economic development within their communities.Conclusion: Based on the tourism value chain, that tourist village have uniqueness that is the basis for the development of tourism village products, and based on tourism supply chain, their high collaboration with suppliers improves the quality of their products and provides advantages to enhance their competitive position in the market.
Co-Authors Alvin, Giovanni Anang Sutono Asep Rosadi Aziz M. Nauval Beta Budisetyorini Fajar Aditya Nugroho Feby Nur Ikrawardani Flavia Domitilla Fausta Inggit Salsabila Putri M. Hafidz Annazly Nurdin Hidayah, Nurdin Renalmon Hutahaean Salma Nabila M Sumardi, Valentino