Article Per Year (5 Year)
p-Index From 2020 - 2025
1.126
P-Index
This Author published in this journals
All Journal Media Gizi Kesmas El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Ekonomics, Finance, and Management Studies
Wibowo, Bima Ardiyanto
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Environmental Science Health Professions Industrial & Manufacturing Engineering Nursing Public Health Social Sciences

Published : 5 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 5 Documents
Search

 1 
Pengaruh Currency Dan Co-Creation Terhadap Customer Loyalty Yang Dimediasi Oleh Customer Satisfaction Wibowo, Bima Ardiyanto; Kurniawan, Mateus Andhi; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 3 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i3.6018

Abstract

Customer satisfaction is one of the key drivers of customer loyalty, both for products and services. This study investigates the influence of service quality, brand image, and cost on customer satisfaction, as well as whether customer satisfaction serves as an effective mediator. The research surveyed general patients of Tritya Eye Clinic Surabaya. Sampling was conducted using a purposive sampling method with specific considerations, resulting in 154 respondents. The data were analyzed using Structural Equation Modelling (SEM). The findings indicate that service quality, brand image, and cost contribute positively to customer satisfaction. The study also confirms that customer satisfaction mediates the relationship between service quality, brand image, and cost with customer loyalty. This research contributes to understanding operational management by applying the framework of service quality, brand image, and cost in the context of healthcare service providers.
Pengaruh Kepercayaan dan Kenyamanan Terhadap Loyalitas dengan Kepuasan Pasien Rawat Jalan Sebagai Intervening di Klinik Mata Tritya Surabaya Kurniawan, Mateus Andhi; Wibowo, Bima Ardiyanto; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 4 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i4.6037

Abstract

Customer satisfaction is one of the things that triggers customer loyalty to a product or service. This study investigates the effect of trust and convenience on customer satisfaction. It also investigates whether customer satisfaction is a good mediator. This study surveyed patients at Tritya Eye Clinic Surabaya. Using purposive sampling method with sample criteria being patients who have been treated at the Clinic, 152 respondents were obtained. The data was then analyzed using Structural Equation Modeling. The findings show that trust and convenience contribute positively to customer satisfaction. The study also proved that customer satisfaction mediates the relationship of trust and convenience to customer loyalty. This study contributes to understanding marketing management using the trust and convenience framework in healthcare companies, which can also be applied to other general companies.
Nurses' Knowledge And Attitudes In Implementing Policy To Control The Spread Of Covid-19 Outbreak:Study In Tritya Eye Clinic Wibowo, Bima Ardiyanto
Media Gizi Kesmas Vol 9 No 2 (2020): MEDIA GIZI KESMAS (DECEMBER 2020)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/mgk.v9i2.2020.35-40

Abstract

ABSTRAKLatar Belakang: Pandemi Covid – 19 menular hampir diseluruh dunia. Di Indonesia sendiri ada 78 Tenaga Perawat yang telah meninggal dunia akibat terpapar virus ini. Kebijakan dalam pelaksanaan pengendalian penyebaran pandemi Covid – 19 di Klinik Mata Tritya, Sudah tertulis dan terlaksana bagi seluruh staf perawat yang bekerja di Rawat Jalan Darurat Covid 19 Klinik Mata Tritya. Penerapan Standar Operasional Prosedur pengendalian penyebaran Pandemi Covid – 19 masih perlu di evaluasi karena masih banyak perawat yang lupa atau terlewat dalam penerapannya.Tujuan: Tujuan dari pembuatan artikel ini untuk menggambarkan pengetahuan dan sikap perawat dalam penerapan kebijakan pengendalian penyebaran Pandemi Covid – 19 di Klinik Mata Tritya. Metode: Penelitian ini menggunakan metode penelitian deskriptif dengan pendekatan secara cross-sectional. Dengan jumlah sample adalah seluruh tenaga perawat di Klinik Mata Tritya yang berjumlah 12 orang. Dilakukan dengan cara membagikan kuisioner secara online pada tanggal 28 April 2020.Hasil: Sebagian perawat memiliki Tingkat pengetahuan baik dan sebagian lagi cukup tetapi seluruh perawat dapat bersikap positif dengan penerapan kebijakan penerapan kebijakan pelaksanaan pengendalian penyebaran PandemiCovid – 19 di Klinik Mata Tritya walau tidak semua perawat memiliki pengetahuan baik.Kesimpulan: Oleh karena itu pengetahuan dan pemahaman tentang penerapan kebijakan sangat penting, mengingat hal ini dirasa penting guna mengurangi resiko penularan Pandemi Covid – 19 ke Pasien, antar petugas medis, staf dan keluarga perawat itu sendiriABSTRACT Background: Outbreaks of the COVID-19 virus are spread almost all over the world. Policy in implementing the control of the spread of the Covid Outbreak - 19 at the Tritya Eye Clinic, It has been written and implemented for all the special staff of nurses who work in the Covid Outpatient Emergency 19 Tritya Eye Clinic. However, there are still many nurses who forget or miss the application of SOP that has been applied by management.Objective: This article is to look at nurses' knowledge and attitudes in the application of controlling the spread of the Covid - 19 outbreak in Tritya Eye Clinic.Method: This research uses descriptive research method with Cross Sectional approach. Results: Some nurses have a good level of knowledge and some are sufficient but all nurses can behave positively with the application of the policy.Conclusion: Nurses have a positive attitude towards the implementation of the policy of controlling the spread of Covid outbreaks in the Tritya Eye Clinic even though not all nurses have good knowledge. Therefore, this is considered important in order to reduce the risk of transmission of the Covid-19 outbreak to patients, among medical staff, staff and the nurse's family itself.
Pengaruh Currency Dan Co-Creation Terhadap Customer Loyalty Yang Dimediasi Oleh Customer Satisfaction Wibowo, Bima Ardiyanto; Kurniawan, Mateus Andhi; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 3 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i3.6018

Abstract

Customer satisfaction is one of the key drivers of customer loyalty, both for products and services. This study investigates the influence of service quality, brand image, and cost on customer satisfaction, as well as whether customer satisfaction serves as an effective mediator. The research surveyed general patients of Tritya Eye Clinic Surabaya. Sampling was conducted using a purposive sampling method with specific considerations, resulting in 154 respondents. The data were analyzed using Structural Equation Modelling (SEM). The findings indicate that service quality, brand image, and cost contribute positively to customer satisfaction. The study also confirms that customer satisfaction mediates the relationship between service quality, brand image, and cost with customer loyalty. This research contributes to understanding operational management by applying the framework of service quality, brand image, and cost in the context of healthcare service providers.
Pengaruh Kepercayaan dan Kenyamanan Terhadap Loyalitas dengan Kepuasan Pasien Rawat Jalan Sebagai Intervening di Klinik Mata Tritya Surabaya Kurniawan, Mateus Andhi; Wibowo, Bima Ardiyanto; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 4 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i4.6037

Abstract

Customer satisfaction is one of the things that triggers customer loyalty to a product or service. This study investigates the effect of trust and convenience on customer satisfaction. It also investigates whether customer satisfaction is a good mediator. This study surveyed patients at Tritya Eye Clinic Surabaya. Using purposive sampling method with sample criteria being patients who have been treated at the Clinic, 152 respondents were obtained. The data was then analyzed using Structural Equation Modeling. The findings show that trust and convenience contribute positively to customer satisfaction. The study also proved that customer satisfaction mediates the relationship of trust and convenience to customer loyalty. This study contributes to understanding marketing management using the trust and convenience framework in healthcare companies, which can also be applied to other general companies.
Co-Authors Achmad Yanu Aliffianto Kurniawan, Mateus Andhi Siti Mujanah