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All Journal International Journal Of Science, Technology & Management (IJSTM) International Journal of Educational Research and Social Sciences (IJERSC)
Fori Yumita
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Framing Improvement of Emergency Services RSKJ Soeprapto Hospital with Lean and WAM Modification Erlina Puspitaloka Mahadewi; Ade Heryana; Fori Yumita; Mulyo Wiharto; Lia Amalia
International Journal of Science, Technology & Management Vol. 2 No. 3 (2021): May 2021
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v2i3.220

Abstract

The present study reports the first comprehensive research on covid19 emergency services model. Healthcare services inside hospitals during pandemic can apply the Lean Hospital and Waste Assessment Model (WAM) modification, which is a new method that can be used to identify waste in the hospital service process flow and operational of emergency service. The purpose of this study is to provide recommendations for improving emergency services in the covid19 era. The method used in this research is a descriptive qualitative analysis carried out through observing the service flow of patients who will be hospitalized from the emergency, confirming the service flow by in-depth interviews and looking at secondary data and giving a questionnaire on a modification of eight waste relationship at 15 persons expert who understands the emergency service process. The results showed that the critical waste of emergency services at RSKJ Soeprapto hospital is a waste of human skills of 17.5%. The reasons for the emergence above are because the covid19 team has not yet been formed, the absence of special officers to conduct primary triage before the patient enters the emergency unit, and many officers who do not understand the flow of emergency services in the covid19 pandemic era. In order to improve hospital services in the future, it is necessary to form a covid19 team, to develop a standard emergency service guide, to conduct continuous socialization to all the hospital staff through education and training programs, which are recommendations for improving emergency services at RSKJ Soeprapto Hospital Bengkulu in the pandemic era and new normal preparation.
Improving Knowledge And Learning Effective Communication In Patient Right Or Responsibilities At Hospital Erlina Puspitaloka Mahadewi; Ade Heryana; Erwin Agustian Panigoro; Fori Yumita
International Journal of Educational Research & Social Sciences Vol. 2 No. 4 (2021): August 2021
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v2i4.65

Abstract

This present study is for achieve improving the process of education and information provided to patients, patients' families, and meeting the hospital accreditation standards, it is necessary to increase the ability and skills of hospital staff regarding effective verbal and non-verbal communication between doctors, nurses, patients, and patients' families in RSKJ Soeprapto Bengkulu Province Indonesia. Effective communication training that has been carried out before has not covered all staff who have been given education, where the requirements for health workers according to accreditation must take part in effective communication training and the rights obligations of family patients (HPK) and be certified. The purpose of this activity is to provide theoretical and practical knowledge to educators on how to establish effective communication between doctors, nurses, patients, and patients' families at RSKJ Soeprapto Bengkulu Jakarta. The method of implementing this activities are carried out in 2 (two) stages, the first stage is 80 people in July 2019 and the second stage is 58 people in June 2020, with 4 (four) sessions: 1) Pre-test by giving questionnaires to participants regarding effective communication, 2) Delivery of effective verbal and non-verbal communication materials, 3) Effective communication exercises and HPK (Role Plays and Simulations), and 4) Post-test by giving questionnaires to the audience according to the related training materials. The results of pre and post test data processing: healthcare management, workers, and educators of RSKJ Soeprapto Bengkulu understand and are expected to be able to provide health education and communicate well, precisely, clearly, completely, accurately, and can be understood by the recipient (communicant) in this case the patient and his family. In the future, it is expected hospital to reduce errors and improve health service improvements for the hospital management, patients, families and among hospital staff by knowing and having the same perception in the application of their rights and obligations in hospitals also the effective communication.
Co-Authors Ade Heryana Erlina Puspitaloka Mahadewi Erwin Agustian Panigoro lia amalia Mulyo Wiharto