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All Journal Jurnal Manajemen Informasi dan Administrasi Kesehatan Journal of Health Policy and Management Journal of Health Promotion and Behavior J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Well Being Health Care Media Nusantara Sehat: Jurnal Kesehatan Indonesia
Syahbaniar, Desi
ITKM WCH
Computer Science & IT Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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IDENTIFIKASI TINGKAT KEPUASAN PASIEN JKN TERHADAP WAKTU TUNGGU PENDAFTARAN RAWAT JALAN DI RSUP DR. SARDJITO Syahbaniar, Desi
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol. 5 No. 1 (2022): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v5i1.2366

Abstract

The waiting time for JKN patients at Dr Sardjito Hospital is more than 60 minutes. This is not in accordance with the standards set by the Ministry of Health. The length of patient waiting time can lead to patient dissatisfaction. Hospital patient satisfaction with the services provided is determined by the difference between expectations and perceived services (reality). The purpose of this study was to identify the level of satisfaction of JKN patients with waiting times for outpatient registration at RSUP Dr. Sardjito Yogyakarta. This study is a quantitative study with 97 outpatient JKN patients as respondents. Data was collected using a questionnaire with the help of interviews. The method used is service quality (servqual). 5 dimensions of service quality include tangibles, reliability, responsiveness, assurance and empathy. The results showed that the frequency distribution of the satisfaction level of JKN patients at the "unsatisfied" point was 76 respondents (78.35%), the frequency distribution of satisfaction with waiting time for outpatient registration of JKN patients in the "unsatisfied" category was the highest in the tangible dimension. that is as many as 66 respondents (68.04%).Keyword: Satisfaction Level, Waiting Time For Registration, JKN Patient
Enhancing the Effectiveness of Midwifery Services Through UI/UX Design of an Electronic Medical Record System in Independent Midwife Practices Desi Syahbaniar; Carolina Gloria Oru Ndaya; Eny Yuniyati
Nusantara Sehat: Jurnal Kesehatan Indonesia Vol. 1 No. 3 (2026): Nusantara Sehat: Jurnal Kesehatan Indonesia
Publisher : PT Bukuloka Literasi Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65307/ns.v1i3.73

Abstract

ABSTRACT The implementation of medical records at the Qopitinia Independent Midwife Practice is still carried out manually, making the service process and patient data management inefficient. This study aims to design a User Interface (UI) and User Experience (UX) for a web-based electronic medical record system specifically for independent midwife practices. The research method used is Research and Development (R&D) with the Activity-Centered Design (ACD) approach, which focuses on user activities, and includes a design evaluation using the User Experience Questionnaire (UEQ). The results indicate that the designed web-based electronic medical record application can assist midwife practices in managing registration, examination, and reporting data digitally and in an integrated manner. The UEQ evaluation showed good to excellent scores, with Perspicuity obtaining the highest rating. In conclusion, the application designed using the UI/UX approach and user-activity focus demonstrated a very good user experience, particularly in the Perspicuity dimension, which received the highest score in the Excellent category. It is recommended that the Qopitinia Independent Midwife Practice implement the electronic medical record system to improve data recording and reporting. KEYWORDS: Electronic Medical Records (EMR); UI/UX, Independent Midwife Practice (IMD); Activity Centered Design (ACD); User Experience Questionnaire (UEQ)
Co-Authors Bhisma Murti Carolina Gloria Oru Ndaya Dian Asih Ning Utami Didik Gunawan Tamtomo Efri Tri Ardianto Eny Yuniyati Feby Erawantini Rachmawati, Ervina Riskiani, Maulidia Anggy Rossalina Adi Wijayanti Sembiring, Rinawati