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The Role of E–Supply Chain Management, E–Service Quality and E–Customer Relationship Management on Customer Satisfaction of Defense Industries Arsana, I Putu Yogi; Soediantono, Dwi; Siswanto, Siswanto; Radyawanto, Aris Setyo
PINISI Discretion Review Volume 5, Issue 2, March 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v5i2.31638

Abstract

The purpose of this study was to determine the satisfaction of defense industries  consumers, using the variables E - Service Quality, E - Supply Chain Management and E - Customer Relationship Management. The method used is descriptive quantitative research with a sample of 250 defense industries respondents. Data analysis using Structural Equation Modeling (SEM) with data processing tools SmartPLS 3.3.3. The results of the research show that simultaneously E - Service Quality, E - Supply Chain Management, and E - CRM have a significant effect on defense industries  consumer satisfaction. It can be said that simultaneously E - Service Quality, E - Supply Chain Management, and E - CRM have a significant effect on customer satisfaction.
Efektivitas Strategi Reverse Enginering Industri Pertahanan Nasional Guna Modernisasi Alutsista Budipurwanto, Iwan Irawan; Soediantono, Dwi
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i3.3788

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AbstrakKontribusi industri pertahanan terhadap kemajuan teknologi militer belum optimal, yang mempengaruhi keberhasilan sistem pertahanan berdasarkan keunggulan teknologi alutsista. Di sisi lain, disparitas kemampuan teknis alutsista antara Indonesia dengan negara maju mendorong Indonesia melakukan transfer teknologi ke negara maju. Namun, tidak semua negara dan perusahaan yang memproduksi alutsista mau melakukan alih teknologi secara penuh, sehingga menyulitkan negara berkembang untuk melepaskan diri dari ketergantungannya pada negara maju. Untuk itu diperlukan teknik penelitian dan pengembangan yang mempercepat penguasaan teknologi alutsista. Penelitian ini bertujuan untuk mengetahui efikasi cadangan rekayasa litbang dalam pelaksanaan modernisasi TNI Alutsista; teknik kuantitatif serta penganalisisan data Measures of Effectiveness (MOE) dipergunakan.Kata Kunci: Alutsista, Industri Pertahan Nasional
Benefits of the Six Sigma Method (DMAIC) and Implementation Suggestion in the Defense Industry: A Literature Review Widodo, Andik; Soediantono, Dwi
International Journal of Social and Management Studies Vol. 3 No. 3 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (322.258 KB) | DOI: 10.5555/ijosmas.v3i3.138

Abstract

The purpose of this article is to explore the benefits of implementing six sigma in various industries and provide recommendations to be applied to the defense industry. The method of writing this article is a literature review, which is a review by collecting, understanding, analyzing and then concluding as many as 30 international journal articles published from 2015 to 2021 regarding the application of the six sigma method in various industrial sectors and the defense industry. The analysis used is 30 journal article content analysis, then coding is carried out on the reviewed journal content, the data that has been collected then looks for similarities and differences and then discussed to draw conclusions. The results of the literature review analysis state that the application of the six sigma method can improve quality, productivity, delivery, cost, morale and occupational safety and health in various industries so that the six sigma method is recommended to be applied in the defense industry.
Benefits of 5S Implementation and recommendation in the Defense Industry: A Literature Review Hafidz, Aulia; Soediantono, Dwi
International Journal of Social and Management Studies Vol. 3 No. 3 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (329.191 KB) | DOI: 10.5555/ijosmas.v3i3.139

Abstract

The purpose of this article is to explore the benefits of implementing 5S (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) in various industries and provide recommendations to be applied to the defense industry. The method of writing this article is a literature review, which is a review by collecting, understanding, analyzing and then concluding as many as 25 international journal articles published from 2015 to 2021 regarding the application of the 5S method in various industrial sectors and the defense industry. The analysis used used 25 content analysis of journal articles. The data that has been collected is then looked for similarities and differences and then discussed to draw conclusions. The results of the literature review analysis state that the application of 5S (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) can improve occupational safety and health, quality, productivity, delivery, cost, morale in various industries so that the 5S method (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) is recommended to be applied in the defense industry.
Application Suggestion of ISO 9001:2015 Quality Management System in the Defense Industry: A Literature Review Kartono, Arif; Soediantono, Dwi
International Journal of Social and Management Studies Vol. 3 No. 3 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (326.846 KB) | DOI: 10.5555/ijosmas.v3i3.140

Abstract

The purpose of this article is to explore the benefits of implementing the ISO 9001:2015 quality management system in various industries and provide recommendations to be applied to the defense industry. The method of writing this article is a literature review, which is a review by collecting, understanding, analyzing and then concluding as many as 29 international journal articles about the application of ISO 9001:2015 from various countries and various industrial sectors. The analysis used used 29 content analysis of journal articles, then coding was carried out on the contents of the reviewed journals using the psychospiritual category. The data that had been collected was then looked for similarities and differences and then discussed to draw conclusions. The results of the literature review analysis state that the implementation of the ISO 9001:2015 quality management system can increase productivity, quality, delivery, cost, morale and occupational safety and health in the industry so that the ISO 9001:2015 quality management system is recommended to be applied in the defense industry.
Literature Review of Integrated Management System (IMAS) and Implementation Suggestion in the Defense Industry Radyawanto , Aris Setyo; Soediantono, Dwi
International Journal of Social and Management Studies Vol. 3 No. 3 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (325.742 KB) | DOI: 10.5555/ijosmas.v3i3.141

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The purpose of this article is to explore the benefits of implementing the Integrated Management System (IMAS) in various industries and to provide suggestions for application to the defense industry. The method of writing this article is a literature review, namely reviewing by collecting, understanding, analyzing and then concluding as many as 30 international journal articles on Integrated Management Systems (IMAS) published from 2015 to 2021 regarding the application of the Integrated Management System (IMAS) method in various industrial sectors and the defense industry. . The analysis used is 30 journal article content analysis. The results of the literature review analysis state that the implementation of the Integrated Management System (IMAS) can be effective in the community, can create consistency, focus more on solving problems, align responsibilities and authorities, align goals, can reduce risk and increase profits and can reduce duplication of work. The benefits of the integration include assisting in the implementation of integrated management systems, helping to obtain more business opportunities, Assisting in monitoring, assessing and evaluating the effectiveness of management systems in the form of integration audits, helping to increase the credibility of the organization/company, assisting in updating accredited international standards. such as cost savings, operational benefits, better external image and increased customer satisfaction. so the Integrated Management System (IMAS) is recommended to be applied in the defense industry.
Supply Chain Management and Recommendations for Implementation in the Defense Industry: A Literature Review Yusuf , Andi; Soediantono, Dwi
International Journal of Social and Management Studies Vol. 3 No. 3 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (335.916 KB) | DOI: 10.5555/ijosmas.v3i3.142

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Supply Chain Management has been applied in various industries to increase productivity. The purpose of this article is to explore the benefits of implementing Total Productive Maintenance (TPM) in various industries and provide recommendations to be applied to the defense industry. The method of writing this article is a literature review, which is a review by collecting, understanding, analyzing and then concluding as many as 30 international journal articles published from 2010 to 2021 regarding the implementation of Supply Chain Management in various industrial sectors and the defense industry. The analysis used used 25 content analyzes of journal articles, which had been collected and then looked for similarities and differences and then discussed to draw conclusions. The results of the literature review analysis state that the implementation of the results of the literature review analysis states that the effect of implementing supply chain management contributes to minimizing inventory SCM activities can reduce inventory levels, through intensive control and information. Reducing costs Integration of product flow from suppliers to end consumers can reduce costs. Reducing costs lead time Proper coordination, systems, data and information in the implementation of the flow of goods can reduce lead times for procurement, production and distribution. Increase revenue. Loyal customers and partners with the company can increase company revenues. On time delivery An integrated and controlled goods flow system can resulting in the delivery of goods on time. Ensure the smooth flow of goods The integration of all elements of SCM through information systems, can facilitate the flow of goods. Based on the literature review, supply chain management recommended to be applied to the defense industry. Based on the literature review, Supply Chain Management is recommended to be applied to the defense industry.
Total Quality Manufacturing (TQM) and Recommendations for Its Application in the Defense Industry: A Literature Review Brata, Jun; Soediantono, Dwi
International Journal of Social and Management Studies Vol. 3 No. 3 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (326.947 KB) | DOI: 10.5555/ijosmas.v3i3.143

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The method of writing this article is a literature review, which is a review by collecting, understanding, analyzing and then concluding as many as 25 international journal articles published from 2010 to 2021 regarding the application of Total Quality Manufacturing (TQM) in various industrial sectors and the defense industry. The analysis used used 25 content analyzes of journal articles, which had been collected and then looked for similarities and differences and then discussed to draw conclusions. The results of the literature review analysis state that the application of Total Quality Manufacturing (TQM) contributes to expanding employee empowerment. Make employees more trained and have good skills. Employees feel more valued. For product consumers, of course Total Quality Management will provide benefits in the form of higher quality products received. Customers feel more cared for because their needs are met by the company. Maintain customer satisfaction. TQM makes companies focus on market demands, TQM inspires employees to provide the best quality in every activity, TQM channels the procedures that are important to obtain superior results,TQM helps to continuously test all processes to get rid of unnecessary and unproductive things, TQM supports companies to really understand the existing competition and to build an effective war strategy,TQM helps to establish good procedures for communication and reward good work. TQM helps to review what processes are needed to build a continuous development strategy. Total Quality Manufacturing (TQM) is recommended to be applied to the defense industry. Based on the literature review, Total Quality Manufacturing (TQM) is recommended to be applied to the defense industry.
Benefits of Key Performance Indicators (KPI) and Proposed Applications in the Defense Industry: A Literature Review Dipura, Santana; Soediantono, Dwi
International Journal of Social and Management Studies Vol. 3 No. 4 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (948.247 KB) | DOI: 10.5555/ijosmas.v3i4.146

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The purpose of this article is to explore the benefits of Key Performance Indicators (KPI) in various industries and provide recommendations to be applied to the defense industry. The method of writing this article is a literature review, which is a review by collecting, understanding, analyzing and then concluding as many as 21 international journal articles published from 2015 to 2021 regarding the application of Key Performance Indicators (KPI) in various industrial sectors and the defense industry. The analysis used used 21 content analysis of journal articles, then coding was carried out on the contents of the reviewed journals. The data that had been collected was then searched for similarities and differences and then discussed to draw conclusions. The results of the literature review analysis state that the application of Key Performance Indicators (KPI) can. Based on the results of the literature review, it can be concluded that the benefits of key performance indicators are that KPI makes it easier to determine items as translating from the financial and non-financial KPIs. The KPI chosen must be in accordance with the final goal of the proposed strategy which is a target determined by top management. With the impact of Covid-19, companies can use KPI as a decision-making tool during this pandemic as a strategy for employee reduction plans, expansion strategies (long-term relocation), strategies to reduce costs, and others. Determining a target, top management performs a projection or forecast that is adjusted to the available resources to describe the capacity of the process capability by comparing the benefits to be achieved by the company. Other factors are also compared between the achievements of the previous year as an illustration of determining a target. So that the target given will be in accordance with the SMART rules. Based on the literature review, it is recommended that key performance indicators be applied to the defense industry. . Based on the literature review, it is recommended that Key Performance Indicators (KPI) be applied to the defense industry.
Benefits of Quality Control Circle (QCC) and Proposed Applications in the Defense Industry: A Literature Review Setiawan, Benny; Soediantono, Dwi
International Journal of Social and Management Studies Vol. 3 No. 4 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (914.682 KB) | DOI: 10.5555/ijosmas.v3i4.147

Abstract

The purpose of this article is to explore the benefits of implementing Quality Control Circle (QCC) in various industries and provide recommendations to be applied to the defense industry. The method of writing this article is a literature review, which is a review by collecting, understanding, analyzing and then concluding as many as 24 international journal articles published from 2015 to 2021 regarding the implementation of the Quality Control Circle (QCC) in various industrial sectors and the defense industry. The analysis used used 25 content analysis of journal articles, then coding was carried out on the contents of the reviewed journals. The data that had been collected was then looked for similarities and differences and then discussed to draw conclusions. The results of the literature review analysis state that the application of the Quality Control Circle (QCC) can improve quality, productivity, delivery, cost, morale and occupational safety and health in various industries so that the Quality Control Circle (QCC) method is recommended to be applied in the defense industry. Based on the literature review, the quality control circle (QCC) is recommended to be applied to the defense industry.