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All Journal JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) PINISI Discretion Review Journal of Industrial Engineering & Management Research (JIEMAR) Jurnal Kewarganegaraan
Soediantono, Dwi
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences Other

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The Role of E–Supply Chain Management, E–Service Quality and E–Customer Relationship Management on Customer Satisfaction of Defense Industries Arsana, I Putu Yogi; Soediantono, Dwi; Siswanto, Siswanto; Radyawanto, Aris Setyo
PINISI Discretion Review Volume 5, Issue 2, March 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v5i2.31638

Abstract

The purpose of this study was to determine the satisfaction of defense industries  consumers, using the variables E - Service Quality, E - Supply Chain Management and E - Customer Relationship Management. The method used is descriptive quantitative research with a sample of 250 defense industries respondents. Data analysis using Structural Equation Modeling (SEM) with data processing tools SmartPLS 3.3.3. The results of the research show that simultaneously E - Service Quality, E - Supply Chain Management, and E - CRM have a significant effect on defense industries  consumer satisfaction. It can be said that simultaneously E - Service Quality, E - Supply Chain Management, and E - CRM have a significant effect on customer satisfaction.
Efektivitas Strategi Reverse Enginering Industri Pertahanan Nasional Guna Modernisasi Alutsista Budipurwanto, Iwan Irawan; Soediantono, Dwi
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i3.3788

Abstract

AbstrakKontribusi industri pertahanan terhadap kemajuan teknologi militer belum optimal, yang mempengaruhi keberhasilan sistem pertahanan berdasarkan keunggulan teknologi alutsista. Di sisi lain, disparitas kemampuan teknis alutsista antara Indonesia dengan negara maju mendorong Indonesia melakukan transfer teknologi ke negara maju. Namun, tidak semua negara dan perusahaan yang memproduksi alutsista mau melakukan alih teknologi secara penuh, sehingga menyulitkan negara berkembang untuk melepaskan diri dari ketergantungannya pada negara maju. Untuk itu diperlukan teknik penelitian dan pengembangan yang mempercepat penguasaan teknologi alutsista. Penelitian ini bertujuan untuk mengetahui efikasi cadangan rekayasa litbang dalam pelaksanaan modernisasi TNI Alutsista; teknik kuantitatif serta penganalisisan data Measures of Effectiveness (MOE) dipergunakan.Kata Kunci: Alutsista, Industri Pertahan Nasional
Co-Authors Abdul Gofur Agus Prabowo, Agus Arsana, I Putu Yogi Baisalim, Muhammad Fikri Batubara, Muhammad Arif Budipurwanto, Iwan Irawan Fachlevi, M. Riza Fanulene, Thomas Dolfinus Febrianto, Tomas Hanafi Hanafi Harliyanto, Deddy Haryono, Hendro Yusworo Herbanu, R. Prabowo Johan, Andi Kurniawan, Wahyudi Kusuma, Dony Indra Malinda, Agung Maswir Maswir Mayestika, Dian Muktiono, Eka Mutaqiem, Agus Ngelyaratan, Dodi Nugroho, Hervianto Oktorada, Agung Lewis Permana , Ade Indra Prasetyo, Yahya Pribadi, Endik Kukuh Radyawanto, Aris Setyo Rahmanto, Wiwiet Yuliandi Rusdiana, I Wayan S Siswanto Sarman Sarman Sugianto Sugianto Triyanto, Bayu Wardhana, Muhammad Andra Werijon, Werijon Wibowo, Eddy Setyo