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All Journal Techno.Com: Jurnal Teknologi Informasi Jurnal Informatika dan Teknik Elektro Terapan WIDYA LAKSANA Jurnal Teknik Informatika (JUTIF) JUSIFOR : Jurnal Sistem Informasi dan Informatika Smart Techno (Smart Technology, Informatic and Technopreneurship) Journal of Artificial Intelligence and Digital Business Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer Lontar Komputer: Jurnal Ilmiah Teknologi Informasi
Irfan Walhidayah
Universitas Telkom
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Library & Information Science Other

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Redesign Antarmuka Open Library Telkom University Berbasis User-Centered Design Ihsan Putra; Rizky Febriyanto; Fadhil Rahman Yuriana; Muhammad Naufal Fadhillah; Irfan Walhidayah
BETRIK Vol. 17 No. 02 (2026): Jurnal Ilmiah BETRIK : Besemah Teknologi Informasi dan Komputer
Publisher : PPPM Institut Teknologi Pagar Alam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36050/yyta7f66

Abstract

Open Library Telkom University is a knowledge management center, both digitally and physically, that plays an essential role for the academic community. However, evaluation results showed that the Open Library system interface, particularly the digital platform, obtained a System Usability Scale (SUS) score of 47.5, which falls into the Poor category. Users frequently encountered difficulties due to an unintuitive interface, confusing navigation, and unclear system messages. This study aims to evaluate and redesign the user interface and user experience of the Open Library website using a user-centered Human-Computer Interaction approach, namely User-Centered Design (UCD). The methods applied include Hierarchical Task Analysis (HTA) to simplify workflows, conceptual modeling, improvement of instructional texts, and the implementation of feedback and assistance mechanisms. In addition, the design was optimized through internationalization, localization, and accessibility processes to support users with various limitations, such as color blindness, hearing impairments, and other accessibility needs. The result of this study is an interactive interface prototype featuring a more structured layout and a system that complies with visual accessibility standards. Based on the evaluation results using the System Usability Scale after the redesign of the Open Library website interface, a score of 79.5 was achieved, which is categorized as Good. The proposed design has been proven to minimize users’ cognitive load and effectively address usability issues.
EVALUASI PERANCANGAN USER INTERFACE PADA LEARNING MANAGEMENT SYSTEM CELOE TELKOM UNIVERSITY UNTUK MENDUKUNG USER EXPERIENCE BAGI MAHASISWA Mochammad Kresna Satriawansyah; Naila Zahwa; Dafa Izul Haq; Muhammad Gavin Al-Faiz; Irfan Walhidayah
Jurnal Informatika dan Teknik Elektro Terapan Vol. 14 No. 3 (2026)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jitet.v14i3.9928

Abstract

CeLOE merupakan Learning Management System utama di Telkom University. Mahasiswa masih mengalami kesulitan saat berinteraksi dengan antarmuka web platform tersebut. Masalah yang sering muncul meliputi tata letak informasi yang terlalu padat, navigasi yang membingungkan, dan ketidakjelasan informasi tenggat waktu tugas. Kendala tersebut berpotensi menghambat proses pembelajaran. Penelitian ini merancang ulang antarmuka web CeLOE menggunakan pendekatan User-Centered Design. Proses penelitian mencakup pengumpulan data melalui survei dan wawancara. Peneliti kemudian merumuskan masalah menggunakan persona pengguna dan merancang solusi visual melalui Figma. Tahap akhir penelitian adalah evaluasi prototipe. Pengujian terhadap 12 partisipan menghasilkan skor System Usability Scale sebesar 67,29 yang masuk ke dalam kategori Marginal High. Pengukuran User Experience Questionnaire menunjukkan nilai positif pada seluruh dimensi dengan skor tertinggi 1,99 pada aspek Attractiveness. Antarmuka hasil perbaikan terbukti mampu mengurangi beban kognitif pengguna dan mempercepat proses navigasi. Desain baru ini secara efektif meningkatkan pengalaman pengguna dan mendukung kelancaran aktivitas akademik mahasiswa.
Evaluation and Redesign of the One Stop Service Telkom University Website Interface Based on User-Centered Design Principles Nandiasa, Dzikra Langit; Sabilillah, Putra Nirbana; Asyhab, M.Fahd; Nurmansyah, Muhammad Radith; Walhidayah, Irfan
Smart Techno (Smart Technology, Informatics and Technopreneurship) Vol. 8 No. 2 (2026)
Publisher : Primakara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59356/smart-techno.v8i2.228

Abstract

Website One Stop Service (TOSS) of Telkom University is a web-based academic administrative service platform used by students to submit various administrative requests. However, preliminary observations revealed several usability issues related to the user interface. These issues include the use of an icon-based sidebar navigation that is not sufficiently informative, a dashboard with limited functionality, and a submission history feature that is separated by document type, making the navigation process less efficient. This study aims to evaluate and redesign the TOSS website interface to improve user efficiency and experience. The design process employed the User-Centered Design (UCD) method based on the ISO 9241-210 standard, with a focus on the needs of students as the primary users of the system. The evaluation process involved 15 active student respondents through observation, questionnaires, and usability testing. The redesigned interface features a simplified navigation structure, the presentation of primary services on the dashboard, and the consolidation of submission histories into a single page. Based on usability testing of the redesigned prototype, the system achieved a maximum effectiveness level, with a 100% Success Rate across all task scenarios. User satisfaction was further evaluated using the System Usability Scale (SUS). In conclusion, the UCD approach successfully produced a more user-friendly and intuitive interface that better supports the delivery of academic administrative services.
Co-Authors Agung Ukki Galih Cahyaningsih Agus Fachrur Rozy Ahmad Bintang Arif Akhyar, Amany Ali Djamhuri Asyhab, M.Fahd Atha Fathi Murtadha Cahyadi, Kadek Wawan Dafa Izul Haq Fadhil Rahman Yuriana Gusti Ayu Putri Saptawati I Gusti Lanang Agung Raditya Putra I Made Ardwi Pradnyana I Made Edy Listartha I Md. Dendi Maysanjaya Ihsan Putra Kridanto Surendro Kusumadewi, Ni Made Ayu Mita Lenny Putri Yulianti Mochammad Kresna Satriawansyah Muhammad Furqan Nazuli Muhammad Gavin Al-Faiz Muhammad Naufal Fadhillah Naila Zahwa Nandiasa, Dzikra Langit Nazuli, Muhammad Furqan Neng Ayu Herawati Nurmansyah, Muhammad Radith Putu Yudia Pratiwi Rachel Yemima Hutasoit Rizaldi, Ahmad Rizky Febriyanto Sabilillah, Putra Nirbana Samuel Eka Mulya Shasha Shany Azahra Suma Danu Ristianto Vicky Fareli Wahyu Suryaningrat Yasa, I Gede Agus Sukariana