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All Journal Jurnal Manajemen Dakwah (J-MD) Abdimerka: Jurnal Pengabdian Masyarakat Merdeka Membangun Negeri
Krisna
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Economics, Econometrics & Finance Education Health Professions Public Health Social Sciences

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PILGRIM SATISFACTION AND THE EFFECTIVENESS OF RELIGIOUS TOURISM SERVICES: EVIDENCE FROM UMRAH OPERATIONS Krisna; Tri Hartati Harahap, Elli; Wardani Hutapea, Efrida; Indah Siregar, Mutiara; Ramadhan Harahap, Wahyu; Handayani, Ricka
Jurnal Manajemen Dakwah Vol. 6 No. 1 (2025): JMD
Publisher : Program Studi Manajemen Dakwah, FUAD, IAIN Pontianak

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Abstract

This study aims to analyze how effective PT. Multazam Wisata Agung Medan provides the main services to increase the satisfaction of the pilgrims, as well as to describe the factors that support and hinder the services in the company. The method applied in this study is a descriptive qualitative method, with data collection techniques through interviews and observations, which aims to describe, display, and explain information related to service quality at PT. Multazam Wisata Agung Medan to increase pilgrim satisfaction. Researchers conducted interviews with several informants, including pilgrims and staff. The findings of this study indicate that the quality of service at PT. Multazam Wisata Agung Medan is quite good in various aspects. For example, this company has professional employees, provides adequate facilities, is responsible for each pilgrim from the registration process, the implementation of Umrah, to their arrival, and provides the right service, communicates smoothly, and is able to build trust among pilgrims. Supporting factors revealed from the interview include: a. Efficient management. b. Quite a strategic location. c. Good communication. d. Adequate facilities. The inhibiting factors include: a. Limited number of employees. The guides carry out their duties with patience and dedication, starting from the homeland to arriving in the holy land, so that the pilgrims feel satisfied with the services obtained.
Pendampingan Pembentukan Bank Sampah RW Sebagai Pemberdayaan Sampah Berbasis Masyarakat: Vol. 2 No.1 (2025) : JURNAL PENGABDIAN MASYARAKAT MERDEKA MEMBANGUN NEGERI (ABDIMERKA) Puspita, Maria Entina; Elen; Fajar; Krisna
Jurnal Pengabdian Masyarakat Merdeka Membangun Negeri Vol. 2 No. 1 (2025): Desember
Publisher : STIKES BANYUWANGI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54832/abdimerka.v2i1.699

Abstract

Kegiatan pendampingan pembentukan bank sampah RW ini sebagai salah satu model pemberdayaan sampah berbasis masyarakat di wilayah RW 5 Ngentaksari Salatiga. Kegiatan pendampingan dilakukan dengan tahapan sosialisasi pemilahan dan pemilihan sampah anorganik hingga praktik pengumpulan dan penimbangan sampah setiap bulannya. Sasaran kegiatan adalah kelompok PKK. Bank sampah ini diharapkan dapat membantu ibu-ibu PKK mengelola sampah mereka secara efisien dan menumbuhkan disiplin dalam pengumpulan dan pemilahan sampah anorganik. Diharapkankegiatan ini meningkatkan kesadaran ibu-ibu PKK dengan mengumpulkan sampah anorganik mereka dan menjual sesuai kategori. Pada akhirnya program ini menghasilkan pembinaan berkelanjutan dengan memberdayakan ibu-ibu PKK untuk memilah sampah mereka secara efisien dan meningkatkan pendapatan keluarga.
Co-Authors Edison ELEN Fajar Indah Siregar, Mutiara Nurzal, Nurzal Puspita, Maria Entina Ramadhan Harahap, Wahyu Ricka Handayani Tri Hartati Harahap, Elli Wardani Hutapea, Efrida