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Zubaidah, Risna
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KORELASI WORK LIFE BALANCE DENGAN TURNOVER INTENTION PADA PERAWAT Ibrahim, Mochammad Malik; Risna Zubaidah; Sagita Candra Puspitasari
Jurnal Medicare Vol. 4 No. 4 (2025): OCTOBER 2025
Publisher : Rena Cipta Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62354/jurnalmedicare.v4i4.281

Abstract

Turnover intention among healthcare workers is a global issue that significantly impacts the quality of hospital services. This study aims to analyze the relationship between work-life balance (WLB) and turnover intention among nurses at Masyithoh Bangil Islamic Hospital in 2025. The study design used a quantitative analytical method with a cross-sectional approach. The population consisted of 81 nurses, with a sample of 67 respondents selected through a purposive sampling technique. The research instrument was a standardized questionnaire, while data analysis was conducted using the Spearman correlation test. The results showed that most respondents had a moderate level of WLB (67.2%) and a moderate level of turnover intention (76.6%). The Spearman correlation test produced a p-value of 0.000 (<0.01) with a correlation coefficient of -0.442, indicating a negative relationship with moderate strength. This means that the higher the quality of work-life balance, the lower the turnover intention of nurses. These findings emphasize the importance of managerial efforts to improve nurse welfare through rational workload policies, schedule flexibility, and psychosocial support to reduce the risk of turnover.
Analysis of Patient Satisfaction in The Context of Health Worker Performance at The Community Health Center Ngoro District Mojokerto In 2023 Zubaidah, Risna; Noer Saudah
Journal of Scientific Research, Education, and Technology (JSRET) Vol. 2 No. 3 (2023): Vol. 2 No. 3 2023
Publisher : Kirana Publisher (KNPub)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58526/jsret.v2i3.239

Abstract

Human Resources are the main factor of problems that often arise in an organization such as in health service institutions. Puskesmas as a health service that is directly related to the lower community has an important role in achieving the quality of health services. the phenomenon of patient satisfaction the results of interviews with researchers at UPT Puskesmas Ngoro in July 2023 obtained data, out of 15 people, 10 still complained that they were not satisfied, and 7 were satisfied with the performance of health workers. The purpose of this study was to analyze patient satisfaction with the performance of health workers at UPT Puskesmas Ngoro in 2023. The research method used in this research is quantitative survey research (survey research). Research design in this study is quantitative research with cross sectional method. The sampling technique used accidental sampling and data analysis using the Spearman Rank statistical test. The results showed that of the 68 respondents, most (73.5%) stated that the performance of health workers was very good, namely 50 respondents. From the results of this study indicate that the level of patient satisfaction from each dimension of satisfaction ranges from 87% to 90%, which is very satisfied, meaning that patients at the puskesmas have rated well the services provided by the puskesmas. Based on the Spearman Correlation test using SPSS, the p value is 0.008 α 0.05, meaning that H0 is rejected and H1 is accepted, which can be concluded that this study shows that there is a relationship between the performance of health workers and the level of patient satisfaction at UPT Puskesmas Ngoro, Mojokerto Regency in 2023.
Co-Authors Donny Irawan Donny Irawan Fachry Abda El Rahman Grah Prihartanti, Niken Ibrahim, Mochammad Malik Kuryati Kuryati M Arwani Maria De Fatima Moniz Maria De Fatima Moniz Miftakhur Rohmah Muhammad Ali Mulyaningsih, Erika Agung Noer Saudah Noer Saudah Nurul Hikmah Nurul Hikmah Puspitasari, Sagita Candra Retno Dwi Andayani, Sestu Retno Palupi Yonni Siwi Retno Palupi Yonni Siwi Riza Tsalatsatul Mufida Rohayu H, Rina Rohmah, Eliya Sangputri Sidik Siti Fithrotul Umami Syaharuddin Syaharuddin Titiek Idayanti Tiyodanto, Indhy Jazilla Vera Mandailina, Vera Widya Anggraeni Yuni Susilowati Yuni Susilowati