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All Journal Jurnal Manajemen dan Bisnis Jurnal Riset Akuntansi dan Keuangan Jurnal Manajemen dan Bisnis KUKIMA :Kumpulan Karya Ilmiah Manajemen
Sihombing, Sarimonang
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PENGARUH HARGA, KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA COFFEENATICS MEDAN SINAGA, ANGGITA; SIHOMBING, SARIMONANG; SITANGGANG, DARNA
Jurnal Riset Akuntansi & Keuangan Vol 6 No. 1 Tahun 2020
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jrak.v6i1.855

Abstract

Penelitian ini bertujuan untuk menguji secara empiris pengaruh harga, kualitas produk, dan kualitas pelayanan baik secara parsial maupun secara simultan terhadap kepuasan konsumen pada Coffeenatics Medan. Pengumpulan data dilakukan melalui penyebaran kuisioner terhadap konsumen yang berkunjung pada Coffeenatics Medan sebanyak 96 orang. Analisis data pada penelitian ini menggunakan regresi linier berganda. Dari hasil uji hipotesis secara parsial diperoleh nilai P value harga sebesar 0,000
ANALISIS SISTEM ANTRIAN DALAM PELAYANAN NASABAH PADA BANK BNI CABANG USU MEDAN Sihombing, Sarimonang
Jurnal Manajemen dan Bisnis Vol 16 No. 2 Tahun 2016
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v16i2.133

Abstract

PT Bank Negara Indonesia merupakan salah satu cabang BNI yang memiliki nasabah cukup banyak sehingga antrian nasabah merupakan pemandangan yang biasa setiap hari. Untuk memberikan pelayanan terhadap nasabah, pihak bank menyediakan 6 (enam) teller dengan jam kerja 8 jam setiap hari. Penelitian ini bertujuan, untuk memperkirakan jumlah petugas/teller yang bertugas melayani nasabah sehingga dapat memberikan pelayanan yang baik. Manfaat penelitian ini adalah untuk memberikan sumbang saran bagi PT. Bank Negara Indonesia (Persero) Tbk, Cabang USU Medan dalam hal memberikan pelayanan terhadap nasabah. Populasi dalam penelitian ini adalah seluruh nasabah yang antri untuk mendapatkan pelayanan dari teller. Sampel terdiri dari nasabah yang ingin mendapatkan pelayanan dari teller selama 20 (duapuluh ) hari kerja, yaitu mulai tanggal 24 Oktober 2011 sampai dengan tanggal 25 November 2011 dengan 8 (delapan) jam kerja mulai pukul 08.00 – 16.00 WIB. Analisis data dilakukan dengan dua cara yaitu secara kualitatif dan kuantitatif. Data dalam penelitian ini dianalisis dengan menggunakan perangkat lunak komputer yang disebut dengan quantitative method dengan modul waiting lines. Berdasarkan hasil pembahasan, pelayanan yang dilakukan Bank BNI dengan 6 (enam) teller pada waktu sibuk baik pukul 08.00 – 12.00 maupun pukul 12.00 – 16.00 belum optimal, rata-rata waktu tunggu nasabah antara 18,30 menit – 58,38 menit, sementara waktu tunggu yang dapat ditolerir nasabah adalah 15 menit. Pada waktu tidak sibuk dengan 6 (enam) teller, pelayanan sudah optimal dimana rata-rata waktu tunggu nasabah berada dalam batas toleransi. Saran dalam penelitian ini adalah, pada waktu sibuk baik pukul 08.00 – 12.00 maupun pukul 12.00 – 16.00, jumlah teller tambah menjadi 7 (tujuh) supaya pelayanan yang dilakukan sesuai harapan nasabah.
PENGARUH PENGETAHUAN, KEMAMPUAN DAN PENGALAMAN KERJA TERHADAP KINERJA KARYAWAN PADA PT. HILON SUMATERA Padang, Nomisari Riahna Karina; Sihombing, Sarimonang
Jurnal Manajemen dan Bisnis Vol 20 No. 2 Tahun 2020
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v20i2.1008

Abstract

The purpose of this study is to determine the effect of knowledge, abilities, and work experience towards employee performance at PT. Hilon Sumatera. The analytical method used is multiple linear regression analysis. The amount of population in this study is 53 people. The sampling method used is by doing census so that the amount of samples is also 53 people. The data was collected by using questionnaire, interview, and documentation study. From the result of the research, it is discovered that the coefficient of determination (R Square) is 0,593 or 59,3%. This means that the variations in employee working performance can be determined by variations in organizational commitment and working discipline by 59,3%, while the rest 40,7% is determined by other variables not included in this research, such as motivation, working discipline, morale, supervision, and leadership method. The multiple linear regression equation obtained from the data processing result is Y=6,161+0,346X1+0,286X2+0,186X3+ ei, which means that knowledge, abilities, and working experience are positively affecting the employee performance at PT. Hilon Sumatera. Hypothesis testing simultaneously shows that knowledge, abilities, and working experience are having a significant effect towards employee performance at PT. Hilon Sumatera. Partial Hypothesis Test (T Test) shows that knowledge has a positive and significant effect on employee performance, with a significance level of 0,000 < α (0,05), ability with a significance level of 0,005>α (0,05), and working experience with a significance level of 0,013< α (0,05). Refering to the results of this study, it is reccomended that PT. Hilon Sumatera should develop and maintain the indicators that are available on knowledge, abilites, and working experience.
PENGARUH BEBAN KERJA, DISIPLIN KERJA DAN KONDISI KERJA TERHADAP KINERJA KARYAWAN PADA PT. KERETA API DIVRE 1 SUMATERA UTARA Sinaga, Sara Romatua; Sihombing, Sarimonang
Jurnal Manajemen dan Bisnis Vol 21 No. 1 Tahun 2021
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v21i1.1183

Abstract

Abstract This study aims to determine and explain the effect of workload and work discipline as well as working conditions on employee performance at PT. North Sumatra Divre 1 Train. The analysis method used is multiple linear regression. The population in this study were employees of the Locomotive Dipo, amounting to 36 people. The sample uses saturated sampling or census. Data collection techniques using questionnaires, interviews and documentation study. The results of this study indicate that the workload of work discipline and working conditions have a positive and significant effect on employee performance at PT. North Sumater 1st Regional Railway. Partially, workload, work discipline and working conditions have a positive and significant effect on employee performance at PT. North Sumatra Divre 1 Railway. The coefficient of determination (R square) is 0.891, meaning that variations in employee performance can be explained by workload, work discipline and working conditions by 89.1%, while the remaining 10.9% is explained by other factors not explained in this study such as motivation. , work culture, supervision and others. The multiple linear regression equation obtained is Y = 2.880+ 0.508X1 + 0.344X2 + 0.489X3 + ei, meaning that workload, work discipline and working conditions have a positive effect on employee performance at PT. North Sumatra Divre 1 Train. Of the three independent variables, workload has a greater influence on employee performance, where the regression coefficient is the greatest, namely 0.508. From the research and discussion, it is better if PT. Kereta Api Divre 1 North Sumatra further improves workload, work discipline and working conditions that exist in PT. North Sumatra Divre 1 Train.
PENGARUH PELATIHAN, PENGAWASAN DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PADA PT. PLN (PERSERO) ULP BERASTAGI Surbakti, Rut Piorida br; Sihombing, Sarimonang
Jurnal Manajemen dan Bisnis Volume 22 No. 1 Tahun 2022
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v22i1.1727

Abstract

This study aims to determine the effect of training, supervision and work discipline on employee performance at PT. PLN (Persero) ULP Berastagi. The population in this study were all employees of PT. PLN (Persero) ULP Berastagi, totaling 52 people. Given the small number of populations, the researchers used the entire population as a sample. The analytical technique used in this research is multiple linear regression. The coefficient of determination (R Square) of 0.652 means that variations in employee performance can be explained by variations in training, supervision and work discipline, by 65.2% and the remaining 34.8%, explained by other variables such as commitment, work spirit, motivation and others. The results of hypothesis testing simultaneously indicate that training, supervision and work discipline have a positive and significant effect on employee performance at PT. PLN (Persero) ULP Berastagi. This is indicated by the significance value of F, 0.000 < (0.05). Testing the hypothesis partially shows that training, supervision and work discipline have a positive and significant effect on employee performance at PT. PLN (Persero) ULP Berastagi. This is indicated by the significance value of each independent variable smaller than (0.05). PT. PLN (Persero) ULP Berastagi should pay more attention to the training materials provided to employees, improve supervision and evaluate work discipline so that performance can be improved.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA KARYAWAN PT. SINAR BINTANG MANDIRI MEDAN Silalahi, Magdalena; Sitanggang, Darna; Sihombing, Sarimonang
Jurnal Manajemen dan Bisnis Volume 22 No. 2 Tahun 2022
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v22i2.2139

Abstract

PT Sinar Bintang Mandiri is a company engaged in the procurement of goods, and mechanical and electrical services serving medium and large companies, both private and government. This study discusses improving employee performance which is influenced by various factors. Factors that affect performance are stress level, compensation system, job design, effectiveness and efficiency, initiative, ability and expertise, knowledge, personality, work motivation, job satisfaction, work environment, leadership style, organizational culture, commitment, and work discipline. The purpose of this study was to determine the factors that affect employee performance at PT. Sinar Bintang Mandiri Medan. The population in this study were employees of PT. Sinar Bintang Mandiri Medan, which is in the field of providing services for technicians and mechanical helpers, totaling 75 people. This study uses primary data by distributing questionnaires. The sample used in this study were all employees of PT. Sinar Bintang Mandiri Medan for technicians and mechanical helpers. The analysis technique used is factor analysis. The analysis was carried out using the SPSS version 22 program. From the 15 variables formed 5 factors that affect the performance of employees at PT. Sinar Bintang Mandiri Medan. The results of this study indicate that the dominant factor affecting the performance of employees at PT. Sinar Bintang Mandiri Medan is a job design factor that has a correlation value of 0.768, the ability and expertise factor has a correlation value of (0.816), the personality factor has a correlation value (0.821), job satisfaction has a correlation value (0.805), organizational culture has a correlation value (0.816).
ANALISIS TATA LETAK FASILITAS PRODUKSI PADA PABRIK TAHU ANUGERAH CIPTA NUSANTARA DI KECAMATAN MEDAN SELAYANG MEDAN Purba, Saut; Sihombing, Sarimonang; Parhusip, Poltak T.
Jurnal Manajemen dan Bisnis Volume 23 No. 1 Tahun 2023
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study was to find out the layout of production facilities that can guarantee the smooth running of the production process at the Anugerah Cipta Nusantara tofu factory in Medan Selayang District, Medan. The total sample is all employees of the Tofu Factory Anugerah Cipta Nusantara. Analysis technique with qualitative descriptive analysis.The results showed that the layout used by Anugerah Cipta Nusantara tofu factory was a line layout (line layout) because it was considered easier to transfer raw materials and more focused in supporting the smooth production process. Laying out production facilities used can streamline time in the production process so that there is no wastage of time in preparing tofu production materials which can increase production results. The advantage of the line layout is that it is easy to set up production facilities located in the tofu factory and the materials produced are quickly processed and the supervision aspect is relatively easy so that the line layout is the layout of choice to apply. It is best if the Anugerah Cipta Nusantara tofu factory produces quality tofu at competitive prices and increases production volume, number of employees and provides modern machines considering that tofu consumers are increasingly in demand.
PENGARUH KEPEMIMPINAN, PENGEMBANGAN KARIR DAN HUMAN RELATION TERHADAP KINERJA KARYAWAN PADA KANTOR OTORITAS BANDAR UDARA WILAYAH II KUALANAMU Simanjuntak, Hotman Saniapoh; Sitanggang, Darna; Sihombing, Sarimonang; Manullang, Ida M
KUKIMA : Kumpulan Karya Ilmiah Manajemen Volume 3 Nomor 2 Oktober 2024
Publisher : LPPM Universitas Katolik Santo Thomas Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/kukima.v3i2.4228

Abstract

The aim of this research is to find out and explain Leadership, Career Development and Human Relations on Employee Performance at the Kualanamu Region II Airport Authority Office. namely in the form of a statement that is accompanied by previous alternative answers, so that respondents can choose one of the alternatives. The techniques used in this research include validity testing, reliability testing, classical assumption testing, multiple linear regression analysis, hypothesis testing (F test and t test) and coefficient of determination analysis. Data analysis in this research uses SPSS version 25. From the research results This shows that the multiple linear regression equation where: Y = 1,218+ 0,310X1 + 0,425X2 + 0,224X3 Leadership, Career Development, and Human Relations variables together (simultaneously) have a positive and significant effect on employee performance at the Kualanamu Region II Airport Authority Office. While partially showing that leadership has a positive and significant effect on employee performance at the Kualanamu Region II Airport Authority Office with a multiple regression coefficient value of 0.310 and a significant value of 0.003 <0.05 (smaller than the error tolerance value), career development has a positive and significant effect on employee performance at the Kualanamu Region II Airport Authority Office with a multiple regression coefficient value of 0. 425 and a significant value of 0.000 <0.05 (smaller than the error tolerance value), 425 and a significant value of 0.000 <0.05 (smaller than the error tolerance value), human relations have a positive and significant effect on employee performance at the Kualanamu Region II Airport Authority Office with a multiple regression coefficient value of 0.224 and a significant value of 0.007 <0.05 (smaller than the error tolerance value).
Co-Authors GULTOM, ANDIKA NURMALASARI Manullang, Ida M Padang, Nomisari Riahna Karina Parhusip, Poltak T. SAUT PURBA Silalahi, Magdalena Simanjuntak, Hotman Saniapoh SINAGA, ANGGITA Sinaga, Sara Romatua Sitanggang, Darna Surbakti, Rut Piorida br