Article Per Year (5 Year)
p-Index From 2021 - 2026
1.452
P-Index
This Author published in this journals
All Journal Jurnal Manajemen Pelayanan Hotel JAKADARA: JURNAL EKONOMIKA, BISNIS, DAN HUMANIORA Harmony Hospitality
Sumerta, I Ketut Eli
Unknown Affiliation
Arts Humanities Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Social Sciences Other

Published : 6 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 6 Documents
Search

 1 
The Influence of Organizational Culture and Training on Employee Performance in the Kana Kuta Bali Sumerta, I Ketut Eli
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080202

Abstract

The purpose of this study was to determine the effect of organizational culture and training on employee performance at The Kana Kuta Bali. The population of this study were all employees at The Kana Kuta Bali, namely 49 people. Data collection techniques in this study were observation, questionnaires, interviews, and documentation. The data analysis techniques used are descriptive analysis, data quality test, classical assumption test, multiple linear regression analysis, and hypothesis testing using SPSS version 23. Based on the results of the analysis, it is known that: (1) Organizational culture has a positive and significant effect partially on employee performance, where the t-count value is 2.551> t-table 1.678 with a significance value of 0.014 whose value is <0.05. (2) Training has a positive and significant effect partially on employee performance, where the t-count value is 2.050> t-table 1.678 with a significance value of 0.046 whose value is <0.05. (3) From the results of the F test, the results obtained a simultaneous positive and significant effect between organizational culture and training on employee performance, the value of F-count = 27.109> F-table = 3.20 with a significance value of F of 0.000, whose value is <0.05.
KINERJA KARYAWAN DITINJAU DARI MOTIVASI DAN DISIPLIN KERJA Sumerta, I Ketut Eli
Jurnal Manajemen Pelayanan Hotel Vol 6 No 1 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060108

Abstract

Penelitian ini dilakukan untuk mengetahui pengaruh motivasi dan disiplin kerja terhadap kinerja karyawan di The Royal Santrian Luxury Beach Villas Bali. Penelitian ini menggunakan kuesioner dalam pengumpulan data, jumlah sampel yang digunakan adalah 73 karyawan. Data yang diperoleh diuji terlebih dahulu dengan uji validitas, uji reliabilitas dan uji asumsi klasik. Setelah itu data dianalisis dengan regresi linier berganda, uji t, dan uji F menggunakan SPSS versi 25.0. Berdasarkan hasil analisis diketahui bahwa: (i) Variabel motivasi secara parsial berpengaruh positif dan signifikan terhadap kinerja karyawan pada The Royal Santrian Luxury Beach Villas Bali. (ii) Variabel disiplin kerja secara parsial berpengaruh positif dan signifikan terhadap kinerja karyawan pada The Royal Santrian Luxury Beach Villas Bali. (iii) Variabel motivasi dan disiplin kerja secara simultan berpengaruh positif dan signifikan terhadap kinerja karyawan pada The Royal Santrian Luxury Beach Villas Bali. (iv) Pengaruh motivasi dan disiplin kerja terhadap kinerja karyawan pada The Royal Santrian Luxury Beach Villas Bali adalah sebesar 37,5% dan sisanya sebesar 62,5% dipengaruhi oleh variabel lain yang tidak diteliti dalam penelitian ini. (v) Dari kedua variabel bebas yang digunakan dalam penelitian ini, variabel motivasi memiliki pengaruh yang lebih dominan dibandingkan variabel disiplin kerja terhadap kinerja karyawan di The Royal Santrian Luxury Beach Villas Bali, terlihat dari nilai β1 > β2.. Kata Kunci: Motivasi, Disiplin Kerja, dan Kinerja Karyawan
Influence of Work Motivation and Communication on Employee Morale at Rimba Jimbaran Bali Hotel Sumerta, I Ketut Eli; Purnama Dewi, Desak Made; Juliantini, Ni Made
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070204

Abstract

This study aims to determine the effect of work motivation and communication on employee morale. This research was conducted at Rimba Jimbaran Bali Hotel. The population in this study were all employees of Rimba Jimbaran Bali Hotel, totaling 162 employees. The sample was determined using the Slovin formula and the proportionate random sampling method with a total sample of 62 employees. Data collection was carried out by distributing questionnaires. The data analysis technique used was multiple linear regression analysis. The analysis techniques used were validity and reliability tests, classic assumption test, multiple linear regression analysis, multiple correlation analysis, multiple determination analysis t test and F test. Data analysis conducted using SPSS (Statistical Package for Social Science) for Windows, version 26.0. From the results of statistical analysis, the regression coefficient value between work motivation and employee morale is 0.455; t-count value is greater than t-table (5.004>1.671). The regression coefficient value between communication and employee morale is 0.359; t-count value is greater than t-table (3.678>1.671). The multiple linear regression equation is Y= 1.061 + 0.455(X1) + 0.359(X2); F-count value is greater than F-table (60.870>3.15). This means that the independent variable has a positive and significant influence on the dependent variable. From the results of this study it can be concluded that there is a positive and significant influence between Work Motivation and Communication on Employee Morale either partially or simultaneously. Keywords: Work Motivation, Communication, Employee Morale
The Influence of Motivation Leadership and Work Discipline on Employees Work Spirit at Astagina Resort Villa and Spa Kuta Bali Wartana, I Made Hedy; Sumerta, I Ketut Eli
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070207

Abstract

This research aims to determine the effect of motivation (X1) leadership (X2) and work discipline (X3) onemployee morale (Y) at Astagina Resort Villa and Spa Kuta Bali. The respondents used in this research were allemployees of Astagina Resort Villa and Spa Kuta Bali with a total of 89 respondents. The data used in theresearch is primary data, namely from the results of questionnaire answers, then the results of thequestionnaire answers are tested using validity and reliability tests followed by classical assumption tests andmultiple linear regression analysis. The research results show that motivation (X1) has a positive andsignificant effect on employee morale at Astagina Resort Villa and Spa Kuta Bali. This is proven by the t-count= 2.783 > t-table = 1.66 and the Sig. = 0.007<0.05. This means that motivation has a positive and significantinfluence on employee morale. Leadership (X2) has a positive and significant effect on employee morale atAstagina Resort Villa and Spa Legian Bali. This is proven by the t-count = 4.097 > t-table = 1.66 and the Sig. =0.000<0.05. This means that leadership has a positive and significant effect on employee morale. Workdiscipline (X3) has a positive and significant effect on employee morale at Astagina Resort Villa and Spa KutaBali. This is proven by the t-count value = 4.286 > t-table = 1.66 and the Sig value. = 0.000<0.05. This meansthat work discipline has a positive and significant effect on employee performance.Keywords: Motivation, Leadership, Work Discipline, Employee Work Spirit.
PERANAN PUBLIC AREA DI HARRIS RESIDENCES RIVERVIEW KUTA BALI Putri, Ida Ayu Karina; Sumerta, I Ketut Eli; mahardjono
HARMONY HOSPITALITY Vol. 7 No. 1 (2022): Harmony Hospitality
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/harty.2022.7112

Abstract

This research has background problems including, lack of linen when occoupancy is high, cleaning tools that are not functioning properly are still used in operations, deviations from work procedures by room attendants, lack of time accuracy in cleaning rooms. Therefore, the author raised the title of research on the Role of Supervisor in Improving the Quality of Room Attendant Work at Hotel U Paasha Seminyak Bali. The method used is descriptive qualitative while the research objectives are to determine the role of supervisors in improving the quality of room attendant work, to find out the constraints as supervisor in improving the quality of room attendant work, to find out the supervisor's efforts in overcoming these obstacles in improving the quality of room attendant work at U Paasha Seminyak Bali. The results of this study are supervisors must replace tools that are not functioning properly, in order to get maximum results. To improve the work discipline of subordinates, supervisors must provide their subordinates with a request schedule so that subordinates can be disciplined in their work. Obtained from primary data and secondary data. Using research instruments to improve research results. Data collection techniques by means of observation, interviews and documentation. Also using data analysis techniques. The technique of presenting the results of the analysis where the presentation of the results of this analysis aims to fully clarify what can be obtained at the hotel.
Implementation of Hygiene and Sanitation by Executive Chef in Food Processing at Kitchen Padma Resort Legian Saputra, I Nyoman Hema; Sumerta, I Ketut Eli; Putri, Ida Ayu Karina
JAKADARA: JURNAL EKONOMIKA, BISNIS, DAN HUMANIORA Vol. 5 No. 1 (2026): JAKADARA: JURNAL EKONOMIKA, BISNIS, DAN HUMANIORA
Publisher : LPPM Universitas Dhyana Pura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36002/jd.v5i1.5538

Abstract

The hotel food and beverage industry demands the highest standards of hygiene and sanitation to guarantee food quality and guest safety. This study aims to analyze the implementation of hygiene and sanitation by the Executive Chef in food processing at Padma Resort Legian, identify the challenges encountered, and describe the strategies taken to overcome them. A qualitative descriptive approach was employed, with data collected through observation, interviews with the Executive Chef, and documentation at the resort kitchen from February to July 2025. The results show that Padma Resort Legian has implemented comprehensive hygiene and sanitation standards covering personal hygiene, food hygiene, kitchen area cleanliness, and equipment sanitation. The Executive Chef plays a central role in supervising Standard Operating Procedures (SOP) compliance, applying the FIFO principle, controlling supplier quality, and conducting routine staff training. Challenges include inconsistent staff discipline, cross-contamination risks from improper equipment use, limited cleaning time during peak operations, and staff turnover requiring continual re-training. Mitigation strategies include regular training programs, periodic equipment inspections, strict raw material controls, efficient waste management systems, and real-time digital monitoring of kitchen cleanliness. This study concludes that a holistic and proactive approach by the Executive Chef is essential to maintaining consistently high hygiene and sanitation standards in hotel kitchen operations.
Co-Authors Desak Made Purnama Dewi Juliantini, Ni Made Made Hedy Wartana mahardjono Putri, Ida Ayu Karina Saputra, I Nyoman Hema