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All Journal JUSIFO : Jurnal Sistem Informasi Jurnal Ilmiah Rekayasa dan Manajemen Sistem Informasi Briliant: Jurnal Riset dan Konseptual Seminar Nasional Teknologi Informasi Komunikasi dan Industri INOVTEK Polbeng - Seri Informatika Jurnal Teknologi Sistem Informasi dan Aplikasi JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Building of Informatics, Technology and Science JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Journal of Computer System and Informatics (JoSYC) Tematik : Jurnal Teknologi Informasi Komunikasi Jurnal Teknik Informatika (JUTIF) Jurnal Computer Science and Information Technology (CoSciTech) Jurnal Pendidikan dan Teknologi Indonesia CONSEN: Indonesian Journal of Community Services and Engagement
Muttakin, Fitriani
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Religion Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Mathematics Physics Social Sciences Other

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Journal : Jurnal Teknologi Sistem Informasi dan Aplikasi

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Dampak E-Service Quality terhadap Customer Satisfaction dan Customer Loyality Website Blibli Fadli, Muhammad; Monalisa, Siti; Muttakin, Fitriani
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 3 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i3.40325

Abstract

Blibli.com is one of the most popular web-based e-commerce in Indonesia that continues to provide the best service to create customer satisfaction and lead them to make repeat purchases. The relationship between e-service quality to customer satisfaction and customer loyalty on the Blibli.com website needs to be measured to determine its effect, so this is the background of this research. This research uses quantitative methods with nonprobability sampling techniques and purposive sampling for sample collection. Data were collected through questionnaires from 100 respondents who use Blibli.com in the UIN SUSKA RIAU environment. Data analysis was carried out using Structural Equation Modeling (SEM) and SMARTPLS 4 software. The results showed that customer satisfaction has a significant influence on customer loyalty with a path coefficient value of 0.414, a P-value of 0.003, and a T value of 2.952 (> 1.96). In addition, e-service quality also has a significant influence on customer loyalty with a path coefficient value of 0.462, a P-value of 0.001, and a T value of 3.362 (> 1.96).
Analisis User Experience Quizizz pada Gamification di Bidang Pendidikan Menggunakan Metode User Experience Questionnaire (UEQ) Siregar, Muslim Putra Perdana; Saputra, Eki; Fronita, Mona; Marsal, Arif; Muttakin, Fitriani
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 3 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i3.40758

Abstract

Quizizz exists as technology develops. However, in using Quizizz there are still many users who experience and give negative responses to their experience in using it. The reason the UEQ method is used in this research is because the UEQ method provides speed in processing and provides special tools that have been provided on the official UEQ website. In this study using the UEQ method, the resulting evaluation value of several variables is positive and neutral, including 5 variables with positive results. Among them are the variables of Attractiveness (mean 1.133), Clarity (mean 1.018), Efficiency (mean 1.198), Appropriateness (mean 1.130), and Stimulation (mean 1.170). While the remaining 1 variable received a Neutral evaluation, namely Novelty (mean 0.595). From some of the mean evaluation results obtained, the authors conclude that the Quizizz application received a positive evaluation by users in their experience while using the Quizizz application. Recommendations obtained in this research in the form of the appearance of the Quizizz application must be more user friendly and also in terms of information must be constantly updated using short, concise, and clear language so that it can be easily understood by students in educational institutions in SMA 6 Negeri Padangsidimpuan.
Co-Authors Ahsyar, Tengku Khairil Andrika, Nadila Angraini Angraini Anjani, Yulia Merry Ardiansah, Yoga Ariansah, Rizky Arif Marsal Auliadi, Maulana Dermawan, Tri Efendi, Harisman Eki Saputra Febi Nur Salisah, Febi Nur Fitri Amillia Hamzah, Muhammad Luthfi Inggih Permana Intan, Sofia Fulvi Jazman, Muhammad M Afdal M. Afdal Megawati - Mona Fronita, Mona Mubarak MR, Najmuddin Muhammad Fadli Nabillah, Putri Nur Sarifudin, Muhammad Pratama, Arya Yendri Pristiawati, Andani Putri Putri, Amanda Iksanul Rachmawati, Dyana Rahmawati, Rahmawati Rahmawita Munzir, Medyantiwi Sabillah, Dian Ayu Safrudin, Muhammad Salsabila, Salsabila Sarbaini Sarbaini Siregar, Muslim Putra Perdana Siti Monalisa Syahri, Alfi Tasia, Ena Tshamaroh, Muthia Zarnelly Zarnelly