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All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Pendidikan Usia Dini Jurnal Ilmiah Rekayasa Pertanian dan Biosistem Jurnal PG-PAUD Trunojoyo : Jurnal Pendidikan dan Pembelajaran Anak Usia Dini PEDAGOGIA Majalah Ilmiah Pengkajian Industri Pena Justisia: Media Komunikasi dan Kajian Hukum Dinamika Pendidikan
Suryadi -
Fakultas Ilmu Administrasi Universitas Brawijaya Malang
Aerospace Engineering Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Decision Sciences, Operations Research & Management Education Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Transportation

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DEVELOPMENT OF AN ELECTRONIC-BASED GOVERNMENT SYSTEM TO IMPROVE PUBLIC SERVICES IN THE CITY OF MOJOKERTO (Study on the Palapa Mojo Application at the Mojokerto City Communication and Information Service) Laili, Safitri Nur; -, Suryadi; Muluk, Mujibur Rahman Khairul
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 22 No. 1 (2023): Pena Justisia
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v22i1.4700

Abstract

The use of e-government technology in public services plays an important role in increasing efficiency, transparency and accessibility. E-government, also known as electronic governance, involves the use of information and communications technology to provide services to citizens and businesses. This technology allows the government to interact with the public through digital platforms, improving the quality of services and increasing public participation. By implementing electronic services and digital platforms, the government can offer various services such as mail delivery, complaint services, and administrative procedures more efficiently and transparently. This research focuses on developing the Palapa Mojo application to improve public services in Mojokerto City. This research uses a descriptive qualitative approach. The data sources used are primary data and secondary data. Data collection techniques include interviews, observation and documentation. The research results show that the development of the Palapa Mojo application shows great potential in increasing transparency, efficiency and public participation in government. However, further efforts need to be made to perfect service integration and expand information accessibility for all levels of society. Better implementation of online communication and transaction features will also strengthen citizens' trust and satisfaction with the e-government services provided.
Co-Authors Agung Wijaya, Agung Amin Suhadi, Amin Dedi Supriadi Dedy Achmad Kurniady E. S. Siradj Endang Herawan Guyup Mahardhian Dwi Putra Johar Permana Laili, Safitri Nur Mujibur Rahman Khairul Muluk sukmawaty - Sururi .