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All Journal UNEJ e-Proceeding Journal of the Community Development in Asia International Journal of Accounting & Finance in Asia Pasific
Khoiruwnia, Fadhilah
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

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Journal : Journal of the Community Development in Asia

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Factors Influencing Consumers' Behavioral Intention to Use Electronic Wallet: A Study of Touch ’n Go E-wallet Ling, Wei Aw; Raam, Ashwinytaah; Binti Mohd Rizal, Auni Nadiah; Binti Niyas Ali, Azra Parvin; Khoiruwnia, Fadhilah; Satia Utama, A A Gde; Teoh, Kok Ban
Journal of The Community Development in Asia Vol 6, No 2 (2023): Journal of the Community Development in Asia (JCDA)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v6i2.2295

Abstract

With the advancement of technology and implement of the fourth industrial revolution, digital wallet payment methods have appeared as the latest wave in the market. People can now enjoy cashless payments with a simple tap of a button. Due to the Covid-19 pandemic, digital wallet use among consumers significantly increased. The study was conducted to analyze the factors influencing users' behavioral intention in using the electronic wallet (e-wallet)- Touch ’n Go E-wallet. To explore, the collection of both primary and secondary data is done through several sources, and a digital questionnaire was produced to collect data and information from 150 respondents. We tested hypotheses using IBM SPSS Statistic software. The result indicated that perceived usefulness, perceived convenience, perceived trust, and perceived security of the Touch ’n Go E-wallet application significantly influence consumer behavioral intention using the e-wallet payment method.
Co-Authors A.A. Gde Satia Utama, A.A. Gde Satia Binti Mohd Rizal, Auni Nadiah Binti Niyas Ali, Azra Parvin Hilmin, Siti Nur Izzati, Nik Nadia Izzato Millati Kee, Daisy Mui Hung Ling, Wei Aw Listiani, Trisma Ng, Jing Yi Ng, Yu Xuan Nga, Chun Shuen Raam, Ashwinytaah Rohma, Minadatur Romauli, Nelly Satia Utama, A A Gde Teoh, Kok Ban Verma, Monica