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All Journal UNEJ e-Proceeding Media Gizi Kesmas International Journal of Tourism and Hospitality in Asia Pasific
Hilmin, Siti Nur
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Humanities Education Environmental Science Health Professions Nursing Public Health Social Sciences

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Monitoring Information System of Regional Potential Management Through Village Owned Business Entity (BUMDES) in Banyuwangi Millati, Izzato; Hilmin, Siti Nur; Rohma, Minadatur; Romauli, Nelly; Khoiruwnia, Fadhilah; Listiani, Trisma
UNEJ e-Proceeding 2021: International Conference on Management, Business, and Technology (ICOMBEST) 2021
Publisher : UPT Penerbitan Universitas Jember

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Abstract

This study uses an exploratory qualitative approach which is a research that is more focused in the process where researchers must interact directly with research subjects in the research location, data obtained through interviews, observation, and documentation. The researcher uses an exploratory point of view because the researcher does not have an overview of the research concept that will be obtained in depth so that more in-depth information/data collection is needed, then formulates a proposal in the form of an integrated hospital service accounting information system design. In addition, this study uses the concept of Action Research, because in this study we describe, interpret and explain a social situation for the problems that occur, and formulate solutions, with the hope that the results of our research can help carry out work more effectively and efficiently. In this study, the researcher wants to try to reveal in depth information about the existing BUMDes management system in Banyuwangi in order to further analyze what improvements or developments must be made to increase its effectiveness and efficiency. The goal to be achieved from this research is to create an effective regional potential management system to improve the economy of rural communities during the pandemic. The results of this study can be used as reference material and references that can be used by managers of the economic sector in an effort to improve the economy of rural communities, especially during the pandemic and can be used as discussion material or reference for further research on accounting information systems design. Keywords: Accounting Information System, Accounting Information System Design, Regional Potential, BUMDes
Analysis of The Impact of COVID-19 pandemic on Consumer Satisfaction: A study of McDonald’s Food Delivery Ng, Jie Yi; Ng, Chiao Qing; Hilmin, Siti Nur; Ng, Chi Yen; Nasharuddin, Naszatul Faizah
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 2 (2022): June 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (346.446 KB) | DOI: 10.32535/ijthap.v5i2.1588

Abstract

McDonald's is the world's well-known fast-food corporation. Consequently, McDelivery as a food delivery service has been commonly used and popular in most countries. The objective of this study research is to investigate and analyze the impact of the COVID-19 pandemic on consumer satisfaction towards McDonald’s food delivery. To better understand the findings of the research, an online survey has been carried out to collect the data needed. This survey involved 112 Malaysian and Indonesian respondents and the data were analyzed by the SPSS software. The findings show that perceived usefulness and perceived price are the most significant factors in enhancing customer satisfaction with McDelivery apps and websites. Conversely, the perceived ease of use and perceived trust had no significant impact on customer satisfaction. Keywords: Consumer Behavior, Consumer Satisfaction, COVID-19, Food delivery, McDelivery, Perceived Price, Perceived Usefulness.
Factors Influencing Customer Satisfaction? A Case Study of Watson’s Personal Care Store in Malaysia Utama, Anak Agung Gde Satia; Balqis, Alia; Damia, Amalia; Aiman, Amir; Suvarie, Andrea; Hilmin, Siti Nur
International Journal of Tourism and Hospitality in Asia Pasific Vol 6, No 3 (2023): October 2023
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v6i3.1876

Abstract

Watson’s Personal Care Store is Asia's top health and beauty retailer since 1828 which strives to satisfy customers' expectations through marketing strategies, a wide selection of high- quality products at excellent value and an interesting customer experience. Approximately three billion customers shop both in stores and online every year. To remain competitive in the retail business, Watsons is constantly seeking efficient ways to satisfy customers' needs while also overcoming the growing competition's challenges. This study's objective is to determine whether service quality, perceived trust, perceived convenience, and product pricing have a significant correlation with customer satisfaction, which may lead to customer loyalty. This research will examine approximately 150 Watson’s customers from Malaysia. The respondents were asked to answer a questionnaire via Google Form that researchers have spread through online platforms. SPSS was used to analyze our data. Once the data has been collected the results from the respondents were expected that service quality does affect customer loyalty and satisfaction. Our results indicate that service quality, perceived trust, perceived convenience, and product pricing have a significant relationship with customer satisfaction. Additionally, we discovered that customer satisfaction has an approximately complete mediating effect on customer loyalty. The findings will reveal new perspectives on customer satisfaction of Watson’s Personal Care Store.
Gerakan Zero Waste Melalui Penyehatan Pantai, Pembangunan Greenhouse Ecobrick, dan Pelestarian Ekosistem Laut dalam Upaya Mewujudkan SDGs 2030 Sari, Jayanti Dian Eka; Lailiyah , Syifa'ul; Prayoga, Diansanto; Millati, Izzato; Mandagi, Ayik Mirayanti; Fikri, Faisal; Praja , Ratih Novita; Agustina, Diana; Hilmin, Siti Nur; Yulianti, Yunika Tri
Media Gizi Kesmas Vol 12 No 2 (2023): MEDIA GIZI KESMAS (DECEMBER 2023)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/mgk.v12i2.2023.802-809

Abstract

Background: Banyuwangi Regency is one of the regions in Indonesia which is rich in beach tourism potential, one of which is Pulau Santen Beach which is located in Karangrejo Village, Banyuwangi District, Banyuwangi Regency. However, when the charm of this destination has decreased, the condition of the beach is dirty if left unchecked and no coastal vegetation is carried out, it can damage the marine biota in the vicinity. There is a need for a Santen Island community empowerment program that reviews conservation and sustainable use in order to meet the 14th Sustainable Development Goals (SDGs). Objectives: Community Service entitled "Zero Waste Movement through Beach Environment Sanitation, Greenhouse Ecobrick Development, and Marine Ecosystem Preservation" aims to increase the knowledge, skills and economic independence of the Santen Island community regarding hiding santigi plants, MSME marketing strategies in tourist attractions, and waste management through making ecobricks. Methods: The method used for the implementation of community service is through several stages including, the first stage in this community service program is the preparatory stage. This preparatory stage consists of three steps, namely an environmental survey, purchasing the right sources, and planning a community service program. The second stage of this community service program is the implementation stage and the third advanced stage of this community service program is evaluation. Results: On the first day, there was an increase in the knowledge of the Santen Island community by 18.8%. On the second day there was an increase in public knowledge of 2.2%, and on the third day with ecobrick material there was an increase in public knowledge of 20.2%. This shows that the material can be well captured by the target of community service activities. Conclusions: This activity is later expected to be a provision for the community to revive the tourism potential on Santen Island, namely edutourism which includes aspects of knowledge about cultivating santigi plants, healthy coastal environments through processing inorganic waste into goods of high economic value (ecobricks) and community economic independence through increasing financial capacity new tourism products for edutourism on Santen Island.
Factors Influencing Customer Satisfaction? A Case Study of Watson’s Personal Care Store in Malaysia Utama, Anak Agung Gde Satia; Balqis, Alia; Damia, Amalia; Aiman, Amir; Suvarie, Andrea; Hilmin, Siti Nur
International Journal of Tourism and Hospitality in Asia Pasific Vol 6, No 3 (2023): October 2023
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v6i3.1876

Abstract

Watson’s Personal Care Store is Asia's top health and beauty retailer since 1828 which strives to satisfy customers' expectations through marketing strategies, a wide selection of high- quality products at excellent value and an interesting customer experience. Approximately three billion customers shop both in stores and online every year. To remain competitive in the retail business, Watsons is constantly seeking efficient ways to satisfy customers' needs while also overcoming the growing competition's challenges. This study's objective is to determine whether service quality, perceived trust, perceived convenience, and product pricing have a significant correlation with customer satisfaction, which may lead to customer loyalty. This research will examine approximately 150 Watson’s customers from Malaysia. The respondents were asked to answer a questionnaire via Google Form that researchers have spread through online platforms. SPSS was used to analyze our data. Once the data has been collected the results from the respondents were expected that service quality does affect customer loyalty and satisfaction. Our results indicate that service quality, perceived trust, perceived convenience, and product pricing have a significant relationship with customer satisfaction. Additionally, we discovered that customer satisfaction has an approximately complete mediating effect on customer loyalty. The findings will reveal new perspectives on customer satisfaction of Watson’s Personal Care Store.
Analysis of The Impact of COVID-19 pandemic on Consumer Satisfaction: A study of McDonald’s Food Delivery Ng, Jie Yi; Ng, Chiao Qing; Hilmin, Siti Nur; Ng, Chi Yen; Nasharuddin, Naszatul Faizah
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 2 (2022): June 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v5i2.1588

Abstract

McDonald's is the world's well-known fast-food corporation. Consequently, McDelivery as a food delivery service has been commonly used and popular in most countries. The objective of this study research is to investigate and analyze the impact of the COVID-19 pandemic on consumer satisfaction towards McDonald’s food delivery. To better understand the findings of the research, an online survey has been carried out to collect the data needed. This survey involved 112 Malaysian and Indonesian respondents and the data were analyzed by the SPSS software. The findings show that perceived usefulness and perceived price are the most significant factors in enhancing customer satisfaction with McDelivery apps and websites. Conversely, the perceived ease of use and perceived trust had no significant impact on customer satisfaction. Keywords: Consumer Behavior, Consumer Satisfaction, COVID-19, Food delivery, McDelivery, Perceived Price, Perceived Usefulness.
Co-Authors Aiman, Amir Balqis, Alia Damia, Amalia Diana Agustina Diansanto Prayoga Faisal Fikri Izzato Millati Jayanti Dian Eka Sari, Jayanti Dian Khoiruwnia, Fadhilah Lailiyah , Syifa'ul Listiani, Trisma Mandagi, Ayik Mirayanti Nasharuddin, Naszatul Faizah Ng, Chi Yen Ng, Chiao Qing Ng, Jie Yi Praja, Ratih Novita Rohma, Minadatur Romauli, Nelly Satia Utama, Anak Agung Gde Suvarie, Andrea Yulianti, Yunika Tri