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All Journal UNEJ e-Proceeding International Journal of Tourism and Hospitality in Asia Pasific
Hilmin, Siti Nur
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Humanities Education

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Monitoring Information System of Regional Potential Management Through Village Owned Business Entity (BUMDES) in Banyuwangi Millati, Izzato; Hilmin, Siti Nur; Rohma, Minadatur; Romauli, Nelly; Khoiruwnia, Fadhilah; Listiani, Trisma
UNEJ e-Proceeding 2021: International Conference on Management, Business, and Technology (ICOMBEST) 2021
Publisher : UPT Penerbitan Universitas Jember

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Abstract

This study uses an exploratory qualitative approach which is a research that is more focused in the process where researchers must interact directly with research subjects in the research location, data obtained through interviews, observation, and documentation. The researcher uses an exploratory point of view because the researcher does not have an overview of the research concept that will be obtained in depth so that more in-depth information/data collection is needed, then formulates a proposal in the form of an integrated hospital service accounting information system design. In addition, this study uses the concept of Action Research, because in this study we describe, interpret and explain a social situation for the problems that occur, and formulate solutions, with the hope that the results of our research can help carry out work more effectively and efficiently. In this study, the researcher wants to try to reveal in depth information about the existing BUMDes management system in Banyuwangi in order to further analyze what improvements or developments must be made to increase its effectiveness and efficiency. The goal to be achieved from this research is to create an effective regional potential management system to improve the economy of rural communities during the pandemic. The results of this study can be used as reference material and references that can be used by managers of the economic sector in an effort to improve the economy of rural communities, especially during the pandemic and can be used as discussion material or reference for further research on accounting information systems design. Keywords: Accounting Information System, Accounting Information System Design, Regional Potential, BUMDes
Analysis of The Impact of COVID-19 pandemic on Consumer Satisfaction: A study of McDonald’s Food Delivery Ng, Jie Yi; Ng, Chiao Qing; Hilmin, Siti Nur; Ng, Chi Yen; Nasharuddin, Naszatul Faizah
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 2 (2022): June 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (346.446 KB) | DOI: 10.32535/ijthap.v5i2.1588

Abstract

McDonald's is the world's well-known fast-food corporation. Consequently, McDelivery as a food delivery service has been commonly used and popular in most countries. The objective of this study research is to investigate and analyze the impact of the COVID-19 pandemic on consumer satisfaction towards McDonald’s food delivery. To better understand the findings of the research, an online survey has been carried out to collect the data needed. This survey involved 112 Malaysian and Indonesian respondents and the data were analyzed by the SPSS software. The findings show that perceived usefulness and perceived price are the most significant factors in enhancing customer satisfaction with McDelivery apps and websites. Conversely, the perceived ease of use and perceived trust had no significant impact on customer satisfaction. Keywords: Consumer Behavior, Consumer Satisfaction, COVID-19, Food delivery, McDelivery, Perceived Price, Perceived Usefulness.
Factors Influencing Customer Satisfaction? A Case Study of Watson’s Personal Care Store in Malaysia Utama, Anak Agung Gde Satia; Balqis, Alia; Damia, Amalia; Aiman, Amir; Suvarie, Andrea; Hilmin, Siti Nur
International Journal of Tourism and Hospitality in Asia Pasific Vol 6, No 3 (2023): October 2023
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v6i3.1876

Abstract

Watson’s Personal Care Store is Asia's top health and beauty retailer since 1828 which strives to satisfy customers' expectations through marketing strategies, a wide selection of high- quality products at excellent value and an interesting customer experience. Approximately three billion customers shop both in stores and online every year. To remain competitive in the retail business, Watsons is constantly seeking efficient ways to satisfy customers' needs while also overcoming the growing competition's challenges. This study's objective is to determine whether service quality, perceived trust, perceived convenience, and product pricing have a significant correlation with customer satisfaction, which may lead to customer loyalty. This research will examine approximately 150 Watson’s customers from Malaysia. The respondents were asked to answer a questionnaire via Google Form that researchers have spread through online platforms. SPSS was used to analyze our data. Once the data has been collected the results from the respondents were expected that service quality does affect customer loyalty and satisfaction. Our results indicate that service quality, perceived trust, perceived convenience, and product pricing have a significant relationship with customer satisfaction. Additionally, we discovered that customer satisfaction has an approximately complete mediating effect on customer loyalty. The findings will reveal new perspectives on customer satisfaction of Watson’s Personal Care Store.
Factors Influencing Customer Satisfaction? A Case Study of Watson’s Personal Care Store in Malaysia Utama, Anak Agung Gde Satia; Balqis, Alia; Damia, Amalia; Aiman, Amir; Suvarie, Andrea; Hilmin, Siti Nur
International Journal of Tourism and Hospitality in Asia Pasific Vol 6, No 3 (2023): October 2023
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v6i3.1876

Abstract

Watson’s Personal Care Store is Asia's top health and beauty retailer since 1828 which strives to satisfy customers' expectations through marketing strategies, a wide selection of high- quality products at excellent value and an interesting customer experience. Approximately three billion customers shop both in stores and online every year. To remain competitive in the retail business, Watsons is constantly seeking efficient ways to satisfy customers' needs while also overcoming the growing competition's challenges. This study's objective is to determine whether service quality, perceived trust, perceived convenience, and product pricing have a significant correlation with customer satisfaction, which may lead to customer loyalty. This research will examine approximately 150 Watson’s customers from Malaysia. The respondents were asked to answer a questionnaire via Google Form that researchers have spread through online platforms. SPSS was used to analyze our data. Once the data has been collected the results from the respondents were expected that service quality does affect customer loyalty and satisfaction. Our results indicate that service quality, perceived trust, perceived convenience, and product pricing have a significant relationship with customer satisfaction. Additionally, we discovered that customer satisfaction has an approximately complete mediating effect on customer loyalty. The findings will reveal new perspectives on customer satisfaction of Watson’s Personal Care Store.
Analysis of The Impact of COVID-19 pandemic on Consumer Satisfaction: A study of McDonald’s Food Delivery Ng, Jie Yi; Ng, Chiao Qing; Hilmin, Siti Nur; Ng, Chi Yen; Nasharuddin, Naszatul Faizah
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 2 (2022): June 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v5i2.1588

Abstract

McDonald's is the world's well-known fast-food corporation. Consequently, McDelivery as a food delivery service has been commonly used and popular in most countries. The objective of this study research is to investigate and analyze the impact of the COVID-19 pandemic on consumer satisfaction towards McDonald’s food delivery. To better understand the findings of the research, an online survey has been carried out to collect the data needed. This survey involved 112 Malaysian and Indonesian respondents and the data were analyzed by the SPSS software. The findings show that perceived usefulness and perceived price are the most significant factors in enhancing customer satisfaction with McDelivery apps and websites. Conversely, the perceived ease of use and perceived trust had no significant impact on customer satisfaction. Keywords: Consumer Behavior, Consumer Satisfaction, COVID-19, Food delivery, McDelivery, Perceived Price, Perceived Usefulness.
Co-Authors Aiman, Amir Balqis, Alia Damia, Amalia Izzato Millati Khoiruwnia, Fadhilah Listiani, Trisma Nasharuddin, Naszatul Faizah Ng, Chi Yen Ng, Chiao Qing Ng, Jie Yi Rohma, Minadatur Romauli, Nelly Satia Utama, Anak Agung Gde Suvarie, Andrea