Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat Dinasti International Journal of Digital Business Management
Artanti, Dian
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Public Health Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Peningkatan Pemahaman Pelayanan Prima melalui Workshop bagi Siswa SMK Yaspi Jaya - Jakarta Utara Keke, Yulianti; Ayutia, Yola; Ratnasari, Devi; Artanti, Dian; Rouzah, Siti
Jurnal Komunitas : Jurnal Pengabdian kepada Masyarakat Vol 7, No 1: Juli 2024
Publisher : Institut Ilmu Sosial dan Manajemen Stiami

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jks.v7i1.4068

Abstract

Kegiatan Pengabdian pada Masyarakat ini bertujuan untuk memberikan penyuluhan kepada siswa SMK bagaimana memberikan pelayanan prima bagi konsumen, hal ini dilakukan untuk meminimalisir keluhan dari konsumen dan untuk meningkatkan kepuasan dari pengguna jasa atau produk.  Metode kegiatan pengabdian masyarakat ini menggunakan metode ceramah secara offline, diskusi dan tanya jawab.  Metode ceramah digunakan untuk menyampaikan gambaran secara umum mengenai strategi yang dapat diterapkan untuk meningkatkan pelayanan. Dalam pelatihan ini, peserta akan belajar mengenai prinsip-prinsip pelayanan prima, karakteristik pelayanan prima, serta bagaimana melakukan evaluasi dan monitoring terhadap pelayanan yang telah ditingkatkan. Dengan adanya pelatihan ini, diharapkan peserta mampu meningkatkan kepuasan pelanggan dan memperoleh keuntungan yang lebih baik dalam bisnis mereka. Hasil kegiatan ini diharapkan akan menambah wawasan bagi para siswa SMK Logistik dalam menangani pelanggan dan kegiatan ini dapat dinyatakan berhasil karena diikuti oleh seluruh siswa smk logistic sebanyak kurang lebih 100 siswa dan juga para sejumlah 10 orang.  Hasil penyuluhan dinyatakan sangat baik sesuai dengan rencana, serta para siswa antusias mengikuti kegiatan sampai selesai.  
The Effect of Maintenance and Repair on the Inventory of Spare Parts in Trucking Fleet Through Maintenance Costs in Transportation Companies Rifki, Salman; Suraharta, I Made; Setiawan, Edhie Budi; Abidin, Zaenal; Artanti, Dian
Dinasti International Journal of Digital Business Management Vol. 6 No. 5 (2025): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i5.5303

Abstract

Land Transportation Radiation Activities is a transportation company located at Marunda Center Block A, North Jakarta. The company's main activity involves renting trucks for logistics operations across Indonesia. This research employs a quantitative research approach. The findings indicate that there is an influence of the maintenance variable on inventory, as the results show that the better the maintenance carried out, the more it minimizes the occurrence of further damage, which, in turn, affects the company's spare parts inventory. The study also found an influence of the repair variable on inventory, with the positive result showing that repairs require adequate inventory. There is an influence of the maintenance variable on servicing, as the results show that good repairs minimize the occurrence of more severe damage, which can impact inventory levels. However, there is no influence of the servicing variable on inventory, as the results show that servicing costs do not occur if maintenance and repairs are not performed. Furthermore, there is no influence of the repair variable on servicing, as the repair costs are absent when a company performs good maintenance. Additionally, there is no influence of maintenance on inventory through servicing, as field data processing indicates that maintenance does not occur according to the preventive maintenance schedule, due to a high number of orders and limited time for preventive maintenance. There is also no influence of repairs on inventory through servicing, as the results indicate that repairs are quite frequent due to the lack of scheduled preventive servicing.
Co-Authors Ayutia, Yola Edhie Budi Setiawan, Edhie Budi Ratnasari, Devi Rifki, Salman Rouzah, Siti Suraharta, I Made Yulianti Keke Zaenal Abidin