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All Journal Journal of Government and Civil Society Kybernology : Journal of Government Studies Society INJECT Interdisciplinary Journal of Communication
Wahdaniyah, Nurul
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Transformasi Layanan Publik di Kabupaten Gowa: Penerapan Mal Pelayanan Publik untuk Meningkatkan Efisiensi dan Aksesibilitas Sari, Inrinofita; Dwi Nurfaisal, Muhammad; Akbar Maulana, Muhammad; Syukri, Ahmad; Wahdaniyah, Nurul
Kybernology : Journal of Government Studies Vol 5, No 1 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjgs.v5i1.17661

Abstract

This research aims to analyse the implementation of the Public Service Mall (MPP) in Gowa Regency within the framework of public sector governance, by relating it to governance theories such as New Public Management (NPM), New Public Service (NPS), and New Public Governance (NPG). This research focuses on how MPP is able to improve efficiency, transparency, and accessibility of public services for the community. The research method used is a qualitative method with a descriptive approach. Data was collected through document analysis, official reports, and relevant previous research. Analysis was conducted using data reduction, data presentation, and conclusion drawing techniques to produce an in-depth interpretation of the phenomenon under study. The results show that the MPP in Gowa Regency successfully reflects NPM principles through technology integration and simplification of service processes. In addition, the NPS approach is evident from the government's efforts to involve the community through satisfaction surveys and fair and responsive service delivery. The multi-sector collaboration adopted by the MPP reflects the application of NPG principles in improving the effectiveness and sustainability of governance. However, challenges related to digital literacy and infrastructure still affect service accessibility, especially in remote areas. Research limitations include limited primary data that relies solely on documents and data collection, and ended direct observation of MPP operations in Gowa Regency. The implications of the study include recommendations to improve digital community literacy through education programs and the provision of more equitable technology infrastructure in remote areas. In addition, this study provides guidance for other local governments in adopting agile governance principles to improve the quality of public services through the integration of services and technology.
Meta-Analisis Hubungan Antara Kematangan Digital dan Transformasi Digital Wahdaniyah, Nurul; Nurmandi, Achmad; Younus, Muhammad
Society Vol 13 No 2 (2025): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v13i2.814

Abstract

This study examines the evolving relationship between digital maturity and digital transformation by conducting a bibliometric analysis. Employing a qualitative literature review supported by VOSviewer, it visualizes keyword co-occurrences and topic clusters. 67 Scopus-indexed publications from 2019 to 2023 were analyzed to uncover research trends and thematic patterns. The findings indicate a substantial rise in scholarly attention to this topic over the past five years. Core concepts such as digital transformation, maturity, technology adoption, and sustainable development emerged as central themes. In contrast, e-government and digital capability remain underexplored, suggesting future research opportunities. Theoretically, this study contributes to a more nuanced understanding of digital maturity, not merely as technological readiness but as a strategic enabler of long-term digital transformation. The study's key contribution is identifying well-developed and under-researched areas and proposing a three-phase digital transformation framework: capability development, strategic alignment, and data-driven sustainable transformation. A key limitation lies in the absence of empirical validation, which underscores the need for future research using primary data and integrating complementary databases.
Transformasi Layanan Publik di Kabupaten Gowa: Penerapan Mal Pelayanan Publik untuk Meningkatkan Efisiensi dan Aksesibilitas Sari, Inrinofita; Dwi Nurfaisal, Muhammad; Akbar Maulana, Muhammad; Syukri, Ahmad; Wahdaniyah, Nurul
Kybernology : Journal of Government Studies Vol. 5 No. 1 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjgs.v5i1.17661

Abstract

This research aims to analyse the implementation of the Public Service Mall (MPP) in Gowa Regency within the framework of public sector governance, by relating it to governance theories such as New Public Management (NPM), New Public Service (NPS), and New Public Governance (NPG). This research focuses on how MPP is able to improve efficiency, transparency, and accessibility of public services for the community. The research method used is a qualitative method with a descriptive approach. Data was collected through document analysis, official reports, and relevant previous research. Analysis was conducted using data reduction, data presentation, and conclusion drawing techniques to produce an in-depth interpretation of the phenomenon under study. The results show that the MPP in Gowa Regency successfully reflects NPM principles through technology integration and simplification of service processes. In addition, the NPS approach is evident from the government's efforts to involve the community through satisfaction surveys and fair and responsive service delivery. The multi-sector collaboration adopted by the MPP reflects the application of NPG principles in improving the effectiveness and sustainability of governance. However, challenges related to digital literacy and infrastructure still affect service accessibility, especially in remote areas. Research limitations include limited primary data that relies solely on documents and data collection, and ended direct observation of MPP operations in Gowa Regency. The implications of the study include recommendations to improve digital community literacy through education programs and the provision of more equitable technology infrastructure in remote areas. In addition, this study provides guidance for other local governments in adopting agile governance principles to improve the quality of public services through the integration of services and technology.
Measuring Public Satisfaction with Dottoro’ta Digital-Based Home Care Services in Makassar City: A Servqual Study Using SEM-PLS Wahdaniyah, Nurul; Pribadi, Ulung; Wahyuni, Herpita; Sari, Inrinofita
INJECT (Interdisciplinary Journal of Communication) Vol. 10 No. 2 (2025)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v10i2.4853

Abstract

The Homecare Dottoro'ta service is an innovative health service based on home visits implemented by the Makassar City Government to improve access and the quality of public health services. This study aims to examine the influence of service quality dimensions on the satisfaction level of the community using the Home Care Dottoro'ta services. This study uses a quantitative approach with a survey method by distributing questionnaires to 96 respondents who are active users of the service. Data analysis was conducted using SEM-PLS software to analyze and test the hypotheses. The research results show that reliability, assurance, and empathy have a positive and significant impact on community satisfaction, with T-statistics values of 4.259 (P-value 0.000), 2.494 (P-value 0.013), and 2.647 (P-value 0.008), respectively. Meanwhile, tangible and responsiveness do not show significant influence, with T-statistics values of 6.000 (P-value 0.549) and 2.771 (P-value 0.441). These findings affirm that accuracy, trust in the competence of the staff, and an empathetic approach are the main determinants in shaping the perception of service satisfaction. This study recommends increased professionalism and humanistic communication from medical staff and a thorough evaluation of service dimensions that have not yet significantly contributed to public satisfaction to support the sustainability and optimization of Dottoro'ta Home Care services in Makassar City.
COVID-19 Vaccination Policy: The United States And China Sari, Inrinofita; Asriadi, Asriadi; Nurmandi, Achmad; Wahdaniyah, Nurul
Journal of Government and Civil Society Vol 9, No 1 (2025): Journal of Government and Civil Society (April)
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jgcs.v9i1.6743

Abstract

This study examines Covid-19 vaccination policies in the United States and China. The method used in this research is qualitative research with a literature study approach. This research sends research map information using export data to RIS Export file format, which is then processed using VOSviewers to determine the big data that will be analyzed to obtain comparative data results of this research with previous research. In the second discussion, the author processed the data using Nvivo 12 to explore and describe the COVID-19 vaccination Policy in the United States and China to explain the data efficiently. This study found that the United States and China showed a strong government response to control the spread of COVID-19. The findings suggest that countries with effective vaccination policies tend to be more successful in curbing the spread of COVID-19 than countries without vaccination programs. Governments in both countries have implemented various policies to break the chain of transmission of COVID-19, such as lockdowns, social distancing, quarantine, and vaccination policies. The vaccination policy in the United States and China is successful because the vaccination presence in the two countries is fairly high, with the United States reaching 73.65% while China reaching 87.24%. Penelitian ini bertujuan untuk melihat kebijakan vaksinasi Covid-19 di Amerika Serikat dan China. Metode yang digunakan dalam penelitian ini adalah penelitian kualitatif dengan pendekatan studi pustaka. Penelitian ini melakukan pengiriman informasi peta penelitian dengan menggunakan data ekspor ke RIS Format file ekspor, yang kemudian diolah menggunakan VOSviewers untuk menentukan data besar yang akan dianalisis untuk memperoleh hasil data perbandingan penelitian ini dengan penelitian terdahulu. Pada pembahasan kedua, penulis mengolah data menggunakan Nvivo 12 untuk mengeksplorasi dan mendeskripsikan Kebijakan Vaksinasi Covid-19 di Amerika Serikat dan China untuk menjelaskan data secara efisien. Hasil Penelitian ini menemukan bahwa Amerika Serikat dan China menunjukkan respons pemerintah yang kuat untuk mengendalikan penyebaran COVID-19. Temuan ini menunjukkan bahwa negara dengan kebijakan vaksinasi yang efektif cenderung lebih berhasil dalam membatasi penyebaran COVID-19 dibandingkan dengan negara yang tidak memiliki program vaksinasi. Pemerintah di kedua negara telah menerapkan berbagai kebijakan untuk memutus rantai penularan COVID-19, seperti kebijakan lockdown, social distancing, karantina, dan vaksinasi. Kebijakan Vaksinasi yang ada di Amerika Serikat dan China sudah bisa dikatakan berhasil karena dengan melihat presentasi Vaksinasi di dua negara tersebut yang terbilang tinggi yaitu Amerika serikat mencapai 73,65% sedangkan China mencapai 87,24%.
Co-Authors Achmad Nurmandi Ahmad Syukri Asriadi Asriadi Dwi Nurfaisal, Muhammad Maulana, Muhammad Akbar Sari, Inrinofita Ulung Pribadi, Ulung Wahyuni, Herpita Younus, Muhammad