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Pengaruh Kualitas Pelayanan E-KTP Terhadap Kepuasaan Masyarakat Di Kabupaten Pulau Morotai Provinsi Maluku Utara Ekklesia Hulahi; Ulung Pribadi; Syamsul Bahri Abd Rasyid; Sahrul Pora; Inrinofita Sari
Jurnal Administrasi dan Kebijakan Publik Vol 7 No 1 (2022): April 2022
Publisher : Laboratorium Administrasi Publik FISIP Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/jakp.7.1.56-71.2022

The government as a public service provider where the community must be responsible must be responsible and continue to strive to provide the best services to improve public services. For this reason, the government trains digital-based public services so that government agencies can serve the community easily and quickly. So, in this study, it aims to see the effect of e-KTP service quality on community satisfaction in Morotai Island Regency in North Maluku Province and this study uses quantitative methods to determine the quality of services that make the most impact on people's satisfaction. The sample drawn is 100 people. The data collection technique used is a survey technique, in which data is collected through the distribution of online questionnaires (Google forms). The results show that the evidence obtained from physical evidence, impact, strength, assurance and empathy has been applied in the effect of e-KTP services on community satisfaction carried out by the Ministry of Population and Civil Registration of Morotai Island Regency. There are two variables that have a positive and significant influence on other variables, namely service and empathy for community satisfaction in e-KTP. Meanwhile, three other variables that do not have significant variables are the capacity and guarantee of community satisfaction in the e-KTP service provided by the Morotai Island government. And to improve the quality of E-KTP services from the population and the Morotai Island Civil Registry Office to examine the variables that are at the center of this research, especially on variables that have a significant negative effect (physical evidence, arrests, and guaranteed), so they can comply with the rules and mechanisms in improving the quality of e-KTP services to the satisfaction of the community.

Narrative Policy Framework: Indonesia’s Capital City Relocation Policy Inrinofita Sari; Suswanta Suswanta
JKAP (Jurnal Kebijakan dan Administrasi Publik) Vol 27, No 1 (2023): May
Publisher : Magister Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jkap.83476

The issue of the relocation of Indonesia's capital city has garnered increasing coverage by the Indonesian news media. The media has a crucial position in shaping public narratives concerning policymaking. Furthermore, it is well known that news media has an influential role in shaping public narratives especially in public policy process. This study uses Narrative Policy Framework (NPF) to examine the general public and policymaking actors narrative in news media related to the issue of Indonesia’s capital city relocation. This study uses qualitative research methods with the QDAS (Qualitative Data Analysis Software) approach. The data sources used for this study is collected from five widely-known online news media in Indonesia. The findings of this study indicate that the pro-side who support the decision to relocate the capital city is more influential. Through actors who are pro towards the policy, the most significant pro narrative is found in the indicators of Equitable Development and Economy. Relocating the capital city to Kalimantan is claimed to be one of the solutions implemented by the Jokowi government to balance the development on the island of Java and outside Java. Meanwhile, the main narrative in the opposing side (cons) is that relocating the capital city is not urgent because it cannot be implemented in time and that the economic downturn due to the COVID-19 pandemic still overshadows Indonesia's economic conditions.

Narrative Policy Framework: Indonesia’s Capital City Relocation Policy Inrinofita Sari; Suswanta Suswanta
JKAP (Jurnal Kebijakan dan Administrasi Publik) Vol 27, No 1 (2023): May
Publisher : Magister Ilmu Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jkap.83476

The issue of the relocation of Indonesia's capital city has garnered increasing coverage by the Indonesian news media. The media has a crucial position in shaping public narratives concerning policymaking. Furthermore, it is well known that news media has an influential role in shaping public narratives especially in public policy process. This study uses Narrative Policy Framework (NPF) to examine the general public and policymaking actors narrative in news media related to the issue of Indonesia’s capital city relocation. This study uses qualitative research methods with the QDAS (Qualitative Data Analysis Software) approach. The data sources used for this study is collected from five widely-known online news media in Indonesia. The findings of this study indicate that the pro-side who support the decision to relocate the capital city is more influential. Through actors who are pro towards the policy, the most significant pro narrative is found in the indicators of Equitable Development and Economy. Relocating the capital city to Kalimantan is claimed to be one of the solutions implemented by the Jokowi government to balance the development on the island of Java and outside Java. Meanwhile, the main narrative in the opposing side (cons) is that relocating the capital city is not urgent because it cannot be implemented in time and that the economic downturn due to the COVID-19 pandemic still overshadows Indonesia's economic conditions.

Transformasi Layanan Publik di Kabupaten Gowa: Penerapan Mal Pelayanan Publik untuk Meningkatkan Efisiensi dan Aksesibilitas Sari, Inrinofita; Dwi Nurfaisal, Muhammad; Akbar Maulana, Muhammad; Syukri, Ahmad; Wahdaniyah, Nurul
Kybernology : Journal of Government Studies Vol. 5 No. 1 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjgs.v5i1.17661

This research aims to analyse the implementation of the Public Service Mall (MPP) in Gowa Regency within the framework of public sector governance, by relating it to governance theories such as New Public Management (NPM), New Public Service (NPS), and New Public Governance (NPG). This research focuses on how MPP is able to improve efficiency, transparency, and accessibility of public services for the community. The research method used is a qualitative method with a descriptive approach. Data was collected through document analysis, official reports, and relevant previous research. Analysis was conducted using data reduction, data presentation, and conclusion drawing techniques to produce an in-depth interpretation of the phenomenon under study. The results show that the MPP in Gowa Regency successfully reflects NPM principles through technology integration and simplification of service processes. In addition, the NPS approach is evident from the government's efforts to involve the community through satisfaction surveys and fair and responsive service delivery. The multi-sector collaboration adopted by the MPP reflects the application of NPG principles in improving the effectiveness and sustainability of governance. However, challenges related to digital literacy and infrastructure still affect service accessibility, especially in remote areas. Research limitations include limited primary data that relies solely on documents and data collection, and ended direct observation of MPP operations in Gowa Regency. The implications of the study include recommendations to improve digital community literacy through education programs and the provision of more equitable technology infrastructure in remote areas. In addition, this study provides guidance for other local governments in adopting agile governance principles to improve the quality of public services through the integration of services and technology.

Optimalisasi Teknologi untuk Efisiensi dan Transparansi Dalam Pengawasan Pengelolaan Sampah di Kota Serang Maulana, Muhammad Akbar; Syukri, Ahmad; Nurfaisal, Muhammad Dwi; Sari, Inrinofita
Kybernology : Journal of Government Studies Vol. 5 No. 1 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjgs.v5i1.17802

The problem of waste management in Serang City is still a serious challenge, especially in terms of the efficiency and transparency of the supervision system. The low use of technology in monitoring waste management causes delays in transportation, lack of data accuracy, and lack of community participation in the reporting system. This research aims to develop digital transformation-based solutions to increase the effectiveness of waste management supervision in Serang City. This research uses a qualitative method approach with a participatory strategy involving academics, local governments, and the community. Data was collected through observations, in-depth interviews, and literature studies on digital technology in waste management. The implementation is carried out in Cipocok Jaya Village with the development and implementation of GIS-based applications, the Internet of Things (IoT), and a real-time monitoring system. The results of the study show that the use of digital technology is able to increase the efficiency of waste transportation supervision, reduce the pile of waste at vulnerable points, and strengthen transparency in the reporting system. Thus, digital innovation in waste management supervision can be an effective model in supporting sustainable environmental policies in Serang City.Permasalahan pengelolaan sampah di Kota Serang masih menjadi tantangan serius, terutama dalam aspek efisiensi dan transparansi sistem pengawasan. Rendahnya pemanfaatan teknologi dalam monitoring pengelolaan sampah menyebabkan keterlambatan pengangkutan, kurangnya akurasi data, serta minimnya partisipasi masyarakat dalam sistem pelaporan. Penelitian ini bertujuan untuk mengembangkan solusi berbasis transformasi digital guna meningkatkan efektivitas pengawasan pengelolaan sampah di Kota Serang. Penelitian ini menggunakan pendekatan metode kualitatif dengan strategi partisipatif yang melibatkan akademisi, pemerintah daerah, serta masyarakat. Data dikumpulkan melalui observasi, wawancara mendalam, serta studi literatur mengenai teknologi digital dalam pengelolaan sampah. Implementasi dilakukan di Kelurahan Cipocok Jaya dengan pengembangan dan penerapan aplikasi berbasis GIS, Internet of Things (IoT), serta sistem pemantauan real-time. Hasil penelitian menunjukkan bahwa pemanfaatan teknologi digital mampu meningkatkan efisiensi pengawasan pengangkutan sampah, mengurangi tumpukan sampah di titik-titik rawan, serta memperkuat transparansi dalam sistem pelaporan. Dengan demikian, inovasi digital dalam pengawasan pengelolaan sampah dapat menjadi model yang efektif dalam mendukung kebijakan lingkungan berkelanjutan di Kota Serang.

Pengaruh Kualitas Pelayanan E-KTP Terhadap Kepuasaan Masyarakat Di Kabupaten Pulau Morotai Provinsi Maluku Utara Hulahi, Ekklesia; Pribadi, Ulung; Rasyid, Syamsul Bahri Abd; Pora, Sahrul; Sari, Inrinofita
Jurnal Administrasi dan Kebijakan Publik Vol. 7 No. 1 (2022): April
Publisher : Laboratorium Administrasi Publik FISIP Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/jakp.7.1.56-71.2022

The government as a public service provider where the community must be responsible must be responsible and continue to strive to provide the best services to improve public services. For this reason, the government trains digital-based public services so that government agencies can serve the community easily and quickly. So, in this study, it aims to see the effect of e-KTP service quality on community satisfaction in Morotai Island Regency in North Maluku Province and this study uses quantitative methods to determine the quality of services that make the most impact on people's satisfaction. The sample drawn is 100 people. The data collection technique used is a survey technique, in which data is collected through the distribution of online questionnaires (Google forms). The results show that the evidence obtained from physical evidence, impact, strength, assurance and empathy has been applied in the effect of e-KTP services on community satisfaction carried out by the Ministry of Population and Civil Registration of Morotai Island Regency. There are two variables that have a positive and significant influence on other variables, namely service and empathy for community satisfaction in e-KTP. Meanwhile, three other variables that do not have significant variables are the capacity and guarantee of community satisfaction in the e-KTP service provided by the Morotai Island government. And to improve the quality of E-KTP services from the population and the Morotai Island Civil Registry Office to examine the variables that are at the center of this research, especially on variables that have a significant negative effect (physical evidence, arrests, and guaranteed), so they can comply with the rules and mechanisms in improving the quality of e-KTP services to the satisfaction of the community.

TRENDS AND MAPPING OF HEALTH POLICY IN INDONESIA (2015-2024): A BIBLIOMETRIC ANALYSIS USING VOSVIEWER Asriadi, Asriadi; Sari, Inrinofita
Media Penelitian dan Pengembangan Kesehatan Vol. 35 No. 4 (2025): MEDIA PENELITIAN DAN PENGEMBANGAN KESEHATAN
Publisher : Poltekkes Kemenkes Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34011/jmp2k.v35i4.3003

Pemerintah Indonesia telah mengadopsi berbagai kebijakan untuk meningkatkan sistem kesehatan, termasuk program jaminan kesehatan nasional (JKN), peningkatan infrastruktur kesehatan, serta digitalisasi layanan kesehatan. Ditambah tren global, seperti universal health coverage (UHC), pemanfaatan teknologi kesehatan (e-health), dan tantangan kesehatan akibat perubahan iklim. Tujuan Penelitian ini adalah menganalisis tren dan pemetaan kebijakan kesehatan di Indonesia menggunakan metode kualitatif dengan pendekatan analisis bibliometrik. Analisis Bibliometrik adalah sebuah pendekatan untuk menyoroti wawasan kritis yang dihasikan dari literature ilmiah yang dipasok setiap than oleh para peneliti dari berbagai negara diseluruh dunia. Sebanyak 67 dokumen yang terindeks Scopus dalam kurun waktu sepuluh tahun terakhir dianalisis menggunakan kata kunci “kebijakan kesehatan”, difokuskan pada bidang keperawatan. Data dikonversi ke format CSV dan diolah menggunakan perangkat lunak Bibliometrix dan VOSviewer. Hasil penelitian menunjukkan peningkatan tren penelitian kebijakan kesehatan di Indonesia dari 2015 hingga 2024 yang terindeks scopus. Hal ini menunjukkan perhatian signifikan dari akademisi terhadap topik tersebut. Kata kunci utama dengan kemunculan tertinggi adalah health policy, health care policy, public health, decision making, health insurance, dan global health. Temuan ini menegaskan perlunya perancangan kebijakan kesehatan secara holistik dengan memperhatikan regulasi, implementasi, pemantauan, dan evaluasi berkelanjutan. Kontribusi utama penelitian ini adalah memberikan pemetaan sistematis arah dan celah riset kebijakan kesehatan di Indonesia sebagai dasar agenda riset strategis dan pengambilan keputusan berbasis bukti. Penelitian ini juga mendukung pengembangan kebijakan yang adaptif terhadap dinamika global dan sesuai dengan konteks sosial-geografis Indonesia.

Greenpeace Advocacy Campaign on Forest Fire Prevention and Peat Preservation as Climate Crisis Solution Sari, Inrinofita; Syukri, Ahmad
Jurnal Noken: Ilmu-Ilmu Sosial Vol. 11 No. 2 (2025): Desember 2025
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/jn.v11i2.5065

This study aims to analyze Greenpeace's advocacy campaign on forest fire prevention and peatland conservation as a solution to overcome the climate crisis. Greenpeace, as an international environmental organization, has been running advocacy campaigns to reduce land damage and support peatland conservation. This study employs a qualitative research method with qualitative data analysis (QDA) and adopts a descriptive approach. Data was obtained from online media sources, websites, and previous studies related to Greenpeace campaigns. Data processing was carried out using NVivo 12 Plus software, utilizing the Crosstab Query feature to visualize the relationship between variables and a Word Cloud to identify the dominant words in the data. The results of the analysis indicate that Greenpeace's advocacy campaigns play a significant role in driving change, both by raising public awareness about the importance of preserving peat ecosystems and by advocating for more sustainable forest management. Through these campaigns, the understanding of the need for more environmentally friendly management will continue to grow. The novelty of this research lies in the use of Nvivo-based digital analysis to map the interrelationships between campaign elements, including advocacy messages, communication approaches, and public responses, thereby producing a more systematic understanding of the effectiveness of Greenpeace's campaign strategies on the issues of forest fire prevention and peatland conservation

The Development of Social Media Trends in Public Participation: A Bibliometric Visualization Using VOSViewer Randisa, Aziz Reza; Asriadi, Asriadi; Sari, Inrinofita
Jurnal Noken: Ilmu-Ilmu Sosial Vol. 11 No. 2 (2025): Desember 2025
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/jn.v11i2.5088

This The purpose of this study is to analyze the development of social media trends in public participation. The research data is 427 Scopus documents from the last five years, 2021-2025. This research method uses a qualitative approach with a bibliometric analysis. The research data analysis uses VOSViewer software to visualize the data by auto-coding. The findings of this study indicate that social media trends focus on issue sentiment, tweets, surveys, and citizens, which are widely used to convey criticism and fast messages to the state. Furthermore, governments in developed countries also use social media as a space to convey information and public communication. The United States (42%) is the country that focuses most significantly on developing innovation in its social media trends. Male users dominate social media trends in developed countries on Reddit (68%), while female users are dominated by Facebook (60%). Meanwhile, Instagram (59%) is the second most used by women. Media X (Twitter) also ranks second (64%) and is widely used by men. However, based on the age group 18-29, TikTok dominates (45%), Reddit dominates (46%) for those aged 30-49, YouTube dominates (23%), and YouTube dominates (16%). The implications of this research indicate that the existence of social media is a crucial part of the rapid development of Artificial Intelligence, so its existence cannot be ignored. Keywords: Development, Trends, Social Media, Public Participation

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