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All Journal Jurnal Siasat Bisnis Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik INFOKUM Jurnal Scientia AKSELERASI: Jurnal Ilmiah Nasional Scientia Regendi Holistik Manajemen Jurnal Manajemen Journal of Social And Economics Research Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Economics and Business (JECOMBI) Influence: International Journal of Science Review INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Academica : Jurnal Pengabdian Kepada Masyarakat Jurnal Inovasi Global Jurnal Multidisiplin Indonesia Moneta : Journal of Economics and Finance Commercium: Journal of Business and Management ENDLESS : International Journal of Future Studies Branding: Jurnal Manajemen & Bisnis journal of social and economic research
Yofy Syarkani
Universitas Langlangbuana, Bandung
Religion Humanities Astronomy Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Veterinary Other

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Journal : Scientia Regendi

 1 
PENYELARASAN STRATEGI TERHADAP PENINGKATAN KINERJA PERGURUAN TINGGI DI KOTA BANDUNG Yofi Syarkani
Scientia Regendi Vol 1 No 1 (2019): Vol. I, No. 1, Agustus 2019
Publisher : Scientia Regendi

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Abstract

Maksud dari penelitian ini adalah meningkatkan kinerja bisnis melalui penyelarasan strategi bisnis perguruan tunggi swasta di kota Bandung .Penelitan ini menggunakan metode survei, dilakukan selama bulan April dan Mei 2019 dengan pendekatan penelitian deskriptif dan verifikatif. Objek dalam penelitian ini adalah tingkat manajemen menengah atau puncak yang bekerja di perguruan tinggi swasta di wilayah Kareess yang ada di Kota Bandung. Pengujian deskriftif dengan menggunakan teknik penentuan score rata–rata, sedangkan penelitian verifikatif dilakukan dengan menggunakan teknik pemodelan dan alat analisis Partial Least Squere (PLS). Pada perguruan tinggi swasta dengan keselarasan strategi tinggi informasi akan mengalir dengan mudah dan tepat ke semua bagian sehingga dapat menunjang pencapaian kinerja bisnis perguruan tinggi swasta.
MODEL SINERGISTIK PENGEMBANGAN KUALITAS LAYANAN PENDIDIKAN DI PASCASARJANA UNIVERSITAS LANGLANGBUANA BERBASIS MODEL QUALITY FUNCTION DEPLOYMENT Yofi Syarkani
Scientia Regendi Vol 1 No 2 (2020): Vol. I, No. 2, Februari 2020
Publisher : Scientia Regendi

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A service is difficult to measure, count, store, test and prove to guarantee a quality. Because the service is formless, the company has difficulty evaluating the quality of its service because it cannot see whether the quality of service received by the customer is exactly what is expected by the customer. The Langlangbuana University (Unla) Postgraduate Program has four study programs, namely Masters in Law, Masters in Management, Masters in Government Science, and Masters in Informatics Engineering facing special competition in organizing strata 2. This study aims at the extent to which the services organized by Unla Postgraduate in increasing the number of students.
Vol. 3, No. 1, September 2021 Aap Apipudin1; Yofy Syarkani
Scientia Regendi Vol 3 No 1 (2021): Vol. III, No. 1, Agustus 2021
Publisher : Scientia Regendi

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Abstract

This study aims to determine the level of conformity between the expectations of inpatients and the quality of health services at Ciamis Hospital. To determine the effect of service quality on inpatient satisfaction at Ciamis Hospital. In line with the problems and research hypotheses, this research was carried out using a survey design, namely research that took a sample from one population and used a questionnaire as a means of collecting basic data. In this study, a sample of 100 patients was used. The sampling technique in this study used a proportional random sampling technique. Quantitative analysis in this study will use validity and reliability tests with Cronbach's Alpha. Classical assumption test includes heteroscedasticity test and normality test. To test the hypothesis using multiple linear regression. All tests used the SPSS 11.5 computer program. The results show that the overall service dimension, the suitability between the services provided by the Ciamis Hospital and the patient's expectations, there is a gap / level of satisfaction of (-0.36), this score is categorized in the medium group, although it has not fully met the patient's expectations but the services provided have been pretty good. Based on the results of the regression analysis above, it can be concluded that all variables from the dimensions of service quality (reliability, responsiveness, confidence, tangibles and empathy) together have a positive and significant influence on the satisfaction of inpatients at Ciamis Hospital. These results indicate that the alternative hypothesis (Ha) is accepted and the null hypothesis (Ho) is rejected, the biggest influence is the tangible variable (5.191) followed by responsiveness (4.280), reliability (4.059), empathy (1.989), and confidence (-4.205 ) on the satisfaction of inpatients at Ciamis Hospital. The result is R2 of (0.789) indicating that 78.9% of patient satisfaction variables can be explained by service quality, namely reliability, responsiveness, confidence, tangibles and empathy while the remaining 21.1% are explained by other variables that are not included in this research model.
Co-Authors Aap Apipudin1 Abdul Munim Al Basmeleh Ahmad Nada Kusnendar Ahmaddien, Iskandar Alfiana Annisa Wulandari Awan Setiawan Cakranegara, Pandu Adi Deni Sopiyan Erik Syawal Alghifari Fajar Eryanto Septiawan Hadi Prasetyo Utomo Handayan, Dwi Ratna Sari Hernayati, Hernayati Imam Waluyo Kusnawirawan, Iwan M. RIFKI Mia Maela Fatimah Nani Maryani Noveline Sagita Ratna Sari Handayani, Dwi Rini Susanti Riris Risnayanti Rahmat Rohayati, Yeti Ronaldo, Reza Siti Maryati Subu, Muhammad Arsyad Tamy Ali Januarty Tamy Ali Januarty Yeti Kurniati Yeti Rohaeti