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All Journal JOIN (Jurnal Online Informatika) Jurnal Mirai Management JOIV : International Journal on Informatics Visualization JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Teknoinfo JSiI (Jurnal Sistem Informasi) JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) J-Dinamika: Jurnal Pengabdian Kepada Masyarakat Jurnal Teknologi Informasi dan Pendidikan Indonesian Journal of Electrical Engineering and Computer Science JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Journal of Computer System and Informatics (JoSYC) Jurnal Sistem Komputer dan Informatika (JSON) Jurnal Indonesia : Manajemen Informatika dan Komunikasi JURNAL REKAYASA INFORMASI SWADHARMA (JRIS) Prosiding Konferensi Nasional PKM-CSR eProceedings of Engineering Jurnal INFOTEL Journal of Community Service and Society Empowerment Jurnal Indonesia : Manajemen Informatika dan Komunikasi Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) The Indonesian Journal of Computer Science SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan
Faqih Hamami
Telkom University, Bandung
Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Public Health Social Sciences Other

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Journal : JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING

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Aspect-Based Sentiment Analysis On FLIP Application Reviews (Play Store) Using Support Vector Machine (SVM) Algorithm Nurul Hidayati; Faqih Hamami; Riska Yanu Fa’rifah
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol. 7 No. 1 (2023): Issues July 2023
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v7i1.9768

Abstract

The development of fintech has driven the rapid growth of e-wallets like Flip, offering a convenient solution for interbank transfers without administrative fees. User reviews on the Play Store serve as crucial feedback for understanding the user experience. This research utilizes aspect-based sentiment analysis (ABSA) in combination with the SVM method to detect opinions, perceptions, and reviews pertaining to Flip's speed, security, and cost aspects. The objective is to provide valuable insights to both users and companies regarding their experiences with Flip in conducting financial transactions. The study employs a dataset comprising 13,500 preprocessed and cleansed data points, followed by TF-IDF vectorization. The data is divided into training and testing sets, utilizing techniques such as the train-test split and K-Fold Cross Validation to assess model performance. GridSearch analysis reveals that specific parameter combinations, notably C=1.0 and test_size=0.1, yield high accuracy across all aspects, with the linear kernel displaying the highest overall accuracy. Model evaluation is conducted using the confusion matrix and classification report, presenting accuracy, precision, recall, and F1-scores for each aspect. Notably, the Support Vector Machine model performs well, particularly in the speed, security, and cost aspects, where the cost aspect demonstrates exceptionally strong results. In summary, this study employs ABSA to analyze Flip application reviews, with the Support Vector Machine model showcasing impressive performance across various aspects, providing valuable insights for users and companies engaging with Flip's financial transaction services.Keywords: aspect-based sentiment analysis, support vector machine, reviews, Flip
Co-Authors Agus Maolana Hidayat Ahmad, Mokhtarrudin Al amudi, Farhan Hasan Aldi Akbar Anis Farihan Mat Raffei Anis Farihan Mat Raffei Aprilia Mega Puspitasari Arrahmani, Farras Hilmy Aziz, Abdurrahman Brillian Adhiyaksa Kuswandi Budi Rustandi Kartawinata Dahlan, Iqbal Ahmad Deandra, Valen Deden Witarsyah Dimas Raihan Zein Dina Meliana Saragi Edi Nuryatno Fa'rifah, Riska Yanu Fadhil Hidayat Faishal Mufied Al Anshary Febrianti, Ferda Ayu Dwi Putri Ferda Ayu Dwi Putri Febrianti Ferda Ernawan Fetty Fitriyanti Lubis Firzania, Heidea Yulia Fitri Bimantoro Hadwirianto, Muhammad Raihan Helmayanti, Sheva Aditya I Gede Pasek Suta Wijaya Ilma Nur Hidayati Iqbal Ahmad Dahlan Iqbal Santosa Irfan Darmawan Ismail, Mohd Arfian Jauhari, M.Habib Jody Mardika Joel Rayapoh Damanik Khairunnisa Salsabila Riswanti Kurniawan, Muhammad Rayhan Lubis, Rizki Aulia Akbar Mangsor, Miza Mat Raffei, Anis Farihan Muhammad Azzam Imaduddin Muhammad Bryan Gutomo Putra Muhammad Fahmi Hidayat Muhammad Fauzan Nasrullah Muhammad Hafizh Murahartawaty Murahartawaty Nasrullah, Muhammad Fauzan Nicolaus Advendea Prakoso Indaryono Novanza, Alvin Renaldy Nuraliza, Hilda Nurul Hidayati Oktariani Nurul Pratiwi Orvalamarva Pratiwi, Oktaria Nurul Puruhita, Maretha Fitrie Rachmadita Andreswari Rahmah, Najma Syarifa Rahmat Fauzi Ramdani, Dwi Fickri Insan Razali, Raja Razana Raja Rd. Rohmat Saedudin Ruth Sesilya Ambarita Satya Nugraha, Gibran Sheva Aditya Helmayanti Silmy Sephia Nurashila Sinung Suakanto Suhono Harso Supangkat Sujak, Aznul Fazrin bin Abu Syfani Alya Fauziyyah Tatang Mulyana Tien Fabrianti Kusumasari Vina Fadillah Widyadhari, Dinda Putri Yudo Husodo, Ario Yulizar, Iqbal Yuni Kardila Zahid, Azham